Global Services Manager
Service Express
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $125,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead, coach, and develop a high-performing global services team
- Serve as the escalation point for global service concerns and major projects
- Build and maintain strong relationships with internal teams, customers, and service partners
- Monitor and manage service calls and project progress across time zones
- Evaluate and coordinate with external service providers and subcontractors
- Oversee geographic coverage and resource allocation for global service operations
- Track key performance metrics and report on team success
- Hold regular one-on-ones with team members to align on goals, performance, and development
- Support global service rollouts, installations, and audits
- Champion continuous improvement in service delivery, communication, and customer satisfaction
Requirements
- Proven leadership experience, ideally managing remote or global teams
- Strong relationship-building and communication skills across cultures and time zones
- Confident decision-maker who can stay calm and supportive under pressure
- Comfortable working in the “grey” with ability to trust team and empower them to act
- Excellent customer service mindset and service delivery experience at scale
- Strong business acumen with an understanding of operational metrics and accountability
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
- Coachable, adaptable, and eager to learn
- Availability to support team members or escalations outside standard hours (as needed for a 24x7 operation)
Benefits
- Opportunities for personal growth and career advancement
- Paid volunteer hours and a day off for your birthday
- Comprehensive health insurance options starting on your first day
- 50% reimbursement for your health club membership
- 401(k) company match to help you plan for the future
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershiprelationship-buildingcommunicationdecision-makingcustomer serviceorganizational skillsadaptabilitycoachingteam empowermentperformance management