Servbank

Operations

• Supervise daily deposit operations activities, ensuring work is completed accurately, on time, and in accordance with established service levels.
• Lead, coach, and develop team members by providing training, performance feedback, workload direction, and ongoing support.
• Oversee account maintenance, exception item processing, adjustments, reconciliations, stop payments, returned items, and other deposit operations functions.
• Monitor operational reports, queues, and exception items to identify issues, prioritize work, and escalate concerns as needed.
• Oversee item processing activities for ACH, wire transfers, debit cards and check transactions, ensuring timely processing, proper approvals, and adherence to internal controls and service level expectations.
• Monitor ACH, wire, and check exception items, returns, rejects, adjustments, and related reconciliations to ensure issues are researched, resolved, and escalated appropriately.
• Maintain procedures and provide oversight for ACH, wire, and check processing activities, including adherence to NACHA rules, funds transfer requirements, and deposit operations policies.
• Support digital banking operations, including issue resolution, client support, and coordination with internal partners.
• Ensure compliance with bank policies, procedures, and applicable regulations, including BSA/AML, OFAC, NACHA, and relevant deposit regulations.
• Review and approve transactions, maintenance requests, and operational exceptions within assigned authority limits.
• Partner with Compliance, Risk, Audit, Technology, and frontline teams to support audits, exams, testing, and process improvements.
• Research and resolve escalated operational issues, customer-impacting items, and internal inquiries in a timely and professional manner.
• Develop, document, and maintain procedures to support consistency, control, and process efficiency.
• Track team productivity, quality, and service metrics, and prepare reporting for management as needed.
• Identify opportunities to improve workflows, strengthen controls, reduce risk, and enhance the client and employee experience.
• Assist with system implementations, upgrades, conversions, and user acceptance testing related to deposit operations.
• Maintain strong working knowledge of deposit products, operational systems, and service channels.
• Perform additional operational and supervisory duties as assigned.

Deposit Operations Supervisor

• Responsible for item processing, including incoming and outgoing wire transfers, ACH transactions, and check-related items accurately and within established deadlines.
• Review transactions for completeness, proper authorization, compliance with internal controls, and adherence to applicable banking regulations and operating procedures.
• Perform daily item processing activities, including exception handling, returns, adjustments, research, and balancing for wires, ACH, and check transactions.
• Conduct fraud review on deposit operations activity by monitoring suspicious transactions, identifying unusual patterns, and escalating concerns in accordance with bank policy.
• Investigate potential fraud cases involving wires, ACH, checks, and related deposit transactions; document findings, coordinate follow-up, and support loss mitigation efforts.
• Research and resolve transaction discrepancies, customer inquiries, and operational issues in a timely and professional manner.
• Perform servicing and maintenance activities for deposit accounts and related services, including updates, changes, corrections, and routine account maintenance requests in accordance with established procedures.
• Maintain accurate records, audit trails, and supporting documentation for transaction processing, investigations, and exception resolution.
• Partner with internal departments, including fraud, risk, compliance, treasury management, retail operations, and customer support, to resolve issues and improve processes.
• Assist with report monitoring, daily reconciliations, and control reviews to ensure operational accuracy and completeness.
• Support procedure updates, testing, and process improvement initiatives related to deposit operations and fraud mitigation.
• Stay current on applicable regulations, payment rules, and internal policies related to wires, ACH, check processing, and fraud prevention.
• Perform other duties as assigned to support departmental and organizational objectives.

Deposit Operations Specialist

• Book new loans, renewals, modifications, and extensions into the core system based on approved and executed transactions.
• Perform general maintenance updates on core system loan records and resolve exceptions or issues in a timely manner.
• Ensure loan data integrity by validating system inputs and reconciling discrepancies.
• Support operational compliance by adhering to internal policies, procedures, and regulatory requirements.
• Review and monitor loan-related reports.
• Reconcile designated loan related GLs.
• Process payment corrections, fees, and other loan-related transactions.
• Accurately process participation loan payments and advances.
• Coordinate with the bank’s sales team and other operational departments to ensure loans are accurately accounted for and customer expectations are met.
• Support internal and external audits, including regulatory examinations.
• Participate in system testing, conversions, and loan operations projects.

Loan Operations Specialist

Claims Specialist

• Prepare, submit, and track FHA, VA, USDA, FNMA, FHLMC, PMI, and investor claims accurately and within required timeframes.
• Perform detailed loan-level reconciliations comparing amounts claimed, amounts paid, and outstanding indebtedness (including escrow and corporate advances).
• Prepare and submit supplemental claims as necessary, coordinating with foreclosure, loss mitigation, and bankruptcy teams to obtain required documentation.
• Partner with the Escrow Department to verify taxes and insurance are maintained, paid timely, and canceled or endorsed in accordance with investor and insurer requirements.
• Document all claim-related activity accurately and thoroughly within the Claims Pipeline Sharepoint.
• Conduct timely audits of assigned claims to validate compliance and ensure claim accuracy and completeness.
• Ensure loans are fully liquidated and cleared from MSP within 48 hours of receipt of final claim proceeds.
• Perform additional duties as assigned by the Claims Department Supervisor or management.

Content Writer

• Develop, write and revise policies and procedures, workflow guides, and policy documents for various banking operations.
• Collaborate with internal stakeholders to gather information and clarify process details.
• Ensure all documentation meets regulatory, legal, and organizational standards.
• Translate complex banking concepts into clear, concise instructions for diverse audiences.
• Translate meeting discussion notes into an internal communication or a comprehensive policy and/or procedure.
• Analyze existing procedures to identify gaps, inconsistencies, or conflicts and take appropriate action to resolve them.
• Create, update, and maintain various job aids and reference materials.
• Establish and follow an approval process for bank policies and procedures by managing review cycles on behalf of the department or business unit.
• Issue published document change announcements.
• Maintain version control and update documentation as processes evolve.

Banking Technical Policies & Procedures Analyst/Writer

• Overseeing and managing daily operations related to deposit accounts at Servbank.
• Ensuring the accuracy and efficiency of transactions.
• Maintaining compliance with banking regulations.
• Providing excellent customer service.
• Assisting Deposit Operations by performing new account quality control reviews.
• Resolving branch daily issues by answering inquiries regarding overall operations.
• Performing quality control functions and conducting call-backs on new accounts opened by branches.
• Processing maintenance requests for existing Business Online Banking and Treasury Management services.
• Reviewing Business Online Banking and Treasury Management service requests.
• Providing support and training to small business and commercial customers for various Treasury Management services.
• Monitoring and managing multiple email inboxes and request databases for incoming requests and communications.
• Participating in UAT (User Acceptance Testing) on new initiatives related to Treasury Services products and services, as required.

Deposit Operations Supervisor

Deposit Operations Specialist

Loan Operations Specialist

Claims Specialist

Banking Technical Policies & Procedures Analyst/Writer

Deposit Operations Officer