Servbank

Loan Officer

• Coordinate and manage the closing process for C&I and SBA loan transactions from approval through funding.
• Review loan approvals, commitment letters, and credit documentation to ensure all closing conditions have been met.
• Prepare and review loan closing packages for accuracy, completeness, and compliance with approved loan structures.
• Facilitate communication among lenders, borrowers, attorneys, title companies, and other third parties to ensure timely closings.
• Coordinate commercial real estate closings, including review of title commitments, surveys, insurance, and closing documentation.
• Review, verify, and perfect various forms of collateral, including: Commercial and residential real estate, UCC collateral filings, Deposit accounts, Stock and investment account collateral, Life insurance assignments, Equipment and other business assets.
• Ensure proper lien perfection and collateral documentation in accordance with bank policies and regulatory requirements.
• Prepare and file UCC financing statements, amendments, continuations, and terminations.
• Review organizational documents, authority documentation, and legal opinions for business entities.
• Verify compliance with SBA loan program requirements and documentation standards.
• Coordinate loan funding and boarding activities with operations and accounting teams.
• Maintain complete and accurate loan files and collateral records.
• Resolve documentation exceptions and post-closing issues in a timely manner.
• Support internal and external audits, loan reviews, and regulatory examinations.

Commercial Loan Closing Officer

Onboarding Specialist

• Manage onboarding for new commercial relationships, including deposit accounts and treasury management services
• Coordinate the setup of account structures and service configurations
• Facilitate onboarding for products including, but not limited to, online banking, ACH, wires, RDC, and IntraFi (ICS/CDARS) services
• Review and validate all required documentation in accordance with CIP/CDD and internal policies
• Prepare, generate, and distribute account opening and TM service agreements for client execution
• Ensure proper collection, retention, and filing of documentation for audit and compliance purposes
• Maintain familiarity with business entity structures (LLCs, Corporations, Partnerships, Trusts, etc.) and related documentation requirements
• Serve as a primary point of contact during onboarding for TMOs, internal partners, and clients
• Coordinate directly with clients to gather information, clarify requirements, and provide status updates
• Manage the onboarding lifecycle from intake through implementation and handoff to support teams
• Track onboarding status and ensure all steps are completed within expected timelines
• Perform quality assurance checks on account setups and service configurations prior to client handoff
• Support ongoing process improvements and documentation updates
• Provide backup support across onboarding, support, or operations functions as needed
• Perform other duties as assigned

Client Onboarding Specialist

Compliance

• Own and execute a risk-based compliance testing program throughout the Bank,
• including testing of banking, lending, and servicing operations.
• Maintain a dynamic testing schedule that reflects regulatory changes, emerging risks, business priorities, and identified issues.
• Develop and perform testing aligned with applicable regulatory requirements, including CFPB, FHA, VA, agency guidelines, and state regulations.
• Assess processes and controls at both the loan and operational level, evaluating not only compliance outcomes but also the effectiveness of control design and execution.
• Identify control gaps and root causes, partnering with business leaders to implement and validate corrective actions.
• Monitor remediation efforts, escalate material risks as appropriate, and support ongoing regulatory readiness efforts across the organization.
• Prepare concise, actionable reporting for Compliance, Risk, and executive leadership.

Compliance Testing Manager

• Oversee and enhance the Bank’s Compliance Management System (CMS) and compliance operations across deposit operations, commercial and consumer banking, and lending activities.
• Serve as a subject matter expert in bank regulatory compliance with a strong focus on Deposit and Lending compliance.
• Partner closely with business line leadership, risk management, and audit functions to ensure effective compliance oversight and approvals across the full lifecycle of banking products.
• Prepare executive-level reporting for senior management, Risk Committee, and the Board on compliance trends and risks.

Vice President, Banking Compliance – HMDA Officer, CRA Officer

Financial Planning and Analysis

• Lead and manage budgeting, forecasting, and strategic planning processes to ensure financial stability and growth.
• Conduct thorough data analysis to support internal reporting and drive informed decision-making.
• Design, prepare and present internal financial reports, including LOB performance, profitability, and scorecards.
• Conduct thorough analysis of merger and acquisition opportunities to support strategic growth initiatives.
• Assess and manage interest rate risks to optimize financial outcomes in uncertain interest rate environment.
• Monitor and manage liquidity risks to ensure adequate cash flow and financial stability.
• Manage, analyze, and trade the securities portfolio to meet liquidity and yield needs within defined parameters.
• Manage funding of balance sheet growth, ensuring short and long term liquidity needs are met.
• Monitor and guide line of business use of back-to-back swaps and manage use of derivatives to hedge balance sheet from interest rate risk.
• Develop and maintain pricing models for loans and deposits to ensure competitiveness and profitability.

Director of Financial Management

Support Engineer

• Provide technical support for employees and contractors, including desktops, laptops, software, hardware, printers, and peripherals.
• Troubleshoot and resolve technical issues quickly to minimize downtime.
• Install, configure, maintain, and support workstations, applications, and end-user devices.
• Assist with user account support in Active Directory and Microsoft 365.
• Document issues, resolutions, procedures, and equipment changes in the ticketing system or knowledge base.
• Collaborate with IT team members to resolve issues and support business needs.
• Communicate clearly and professionally with technical and non-technical users.
• Stay current with tools, technology, and best practices to support continuous improvement.

Desktop Support Technician

Learning and Development

• Develop and deliver training programs focused on banking operations, including products, systems, policies, and regulatory requirements.
• Partner with subject matter experts across Operations, IT, and Compliance. SMEs own the process, and then this role is responsible for turning that into clear, scalable training and driving adoption.
• Collaborate with leaders across operations, mortgage servicing, banking, and compliance to identify skill gaps and implement targeted training solutions.
• Create and maintain training materials such as presentations, job aids, and procedural documentation aligned with banking practices and audit requirements.
• Monitor new hire onboarding progress and ongoing course completion through the LMS, ensuring timely compliance with required training.
• Reinforce learning through follow-up engagement, coaching, and feedback to support knowledge retention and performance improvement.
• Assist in developing training initiatives to support process changes, system updates, and new banking regulations.
• Support reporting and tracking of training completion, helping ensure readiness for audits and regulatory reviews.

Learning & Development Trainer – Banking Operations

Operations

• Supervise daily deposit operations activities, ensuring work is completed accurately, on time, and in accordance with established service levels.
• Lead, coach, and develop team members by providing training, performance feedback, workload direction, and ongoing support.
• Oversee account maintenance, exception item processing, adjustments, reconciliations, stop payments, returned items, and other deposit operations functions.
• Monitor operational reports, queues, and exception items to identify issues, prioritize work, and escalate concerns as needed.
• Oversee item processing activities for ACH, wire transfers, debit cards and check transactions, ensuring timely processing, proper approvals, and adherence to internal controls and service level expectations.
• Monitor ACH, wire, and check exception items, returns, rejects, adjustments, and related reconciliations to ensure issues are researched, resolved, and escalated appropriately.
• Maintain procedures and provide oversight for ACH, wire, and check processing activities, including adherence to NACHA rules, funds transfer requirements, and deposit operations policies.
• Support digital banking operations, including issue resolution, client support, and coordination with internal partners.
• Ensure compliance with bank policies, procedures, and applicable regulations, including BSA/AML, OFAC, NACHA, and relevant deposit regulations.
• Review and approve transactions, maintenance requests, and operational exceptions within assigned authority limits.
• Partner with Compliance, Risk, Audit, Technology, and frontline teams to support audits, exams, testing, and process improvements.
• Research and resolve escalated operational issues, customer-impacting items, and internal inquiries in a timely and professional manner.
• Develop, document, and maintain procedures to support consistency, control, and process efficiency.
• Track team productivity, quality, and service metrics, and prepare reporting for management as needed.
• Identify opportunities to improve workflows, strengthen controls, reduce risk, and enhance the client and employee experience.
• Assist with system implementations, upgrades, conversions, and user acceptance testing related to deposit operations.
• Maintain strong working knowledge of deposit products, operational systems, and service channels.
• Perform additional operational and supervisory duties as assigned.

Deposit Operations Supervisor

• Responsible for item processing, including incoming and outgoing wire transfers, ACH transactions, and check-related items accurately and within established deadlines.
• Review transactions for completeness, proper authorization, compliance with internal controls, and adherence to applicable banking regulations and operating procedures.
• Perform daily item processing activities, including exception handling, returns, adjustments, research, and balancing for wires, ACH, and check transactions.
• Conduct fraud review on deposit operations activity by monitoring suspicious transactions, identifying unusual patterns, and escalating concerns in accordance with bank policy.
• Investigate potential fraud cases involving wires, ACH, checks, and related deposit transactions; document findings, coordinate follow-up, and support loss mitigation efforts.
• Research and resolve transaction discrepancies, customer inquiries, and operational issues in a timely and professional manner.
• Perform servicing and maintenance activities for deposit accounts and related services, including updates, changes, corrections, and routine account maintenance requests in accordance with established procedures.
• Maintain accurate records, audit trails, and supporting documentation for transaction processing, investigations, and exception resolution.
• Partner with internal departments, including fraud, risk, compliance, treasury management, retail operations, and customer support, to resolve issues and improve processes.
• Assist with report monitoring, daily reconciliations, and control reviews to ensure operational accuracy and completeness.
• Support procedure updates, testing, and process improvement initiatives related to deposit operations and fraud mitigation.
• Stay current on applicable regulations, payment rules, and internal policies related to wires, ACH, check processing, and fraud prevention.
• Perform other duties as assigned to support departmental and organizational objectives.