Deposit Operations Supervisor

Servbank

Deposit Operations Supervisor overseeing day-to-day banking operations at Servbank. Leading a team for account maintenance, reconciliations, and compliance within deposit operations.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $72,100 - $84,300 per yearWebsite

About the role

Key responsibilities & impact

Supervise daily deposit operations activities, ensuring work is completed accurately, on time, and in accordance with established service levels.
Lead, coach, and develop team members by providing training, performance feedback, workload direction, and ongoing support.
Oversee account maintenance, exception item processing, adjustments, reconciliations, stop payments, returned items, and other deposit operations functions.
Monitor operational reports, queues, and exception items to identify issues, prioritize work, and escalate concerns as needed.
Oversee item processing activities for ACH, wire transfers, debit cards and check transactions, ensuring timely processing, proper approvals, and adherence to internal controls and service level expectations.
Monitor ACH, wire, and check exception items, returns, rejects, adjustments, and related reconciliations to ensure issues are researched, resolved, and escalated appropriately.
Maintain procedures and provide oversight for ACH, wire, and check processing activities, including adherence to NACHA rules, funds transfer requirements, and deposit operations policies.
Support digital banking operations, including issue resolution, client support, and coordination with internal partners.
Ensure compliance with bank policies, procedures, and applicable regulations, including BSA/AML, OFAC, NACHA, and relevant deposit regulations.
Review and approve transactions, maintenance requests, and operational exceptions within assigned authority limits.
Partner with Compliance, Risk, Audit, Technology, and frontline teams to support audits, exams, testing, and process improvements.
Research and resolve escalated operational issues, customer-impacting items, and internal inquiries in a timely and professional manner.
Develop, document, and maintain procedures to support consistency, control, and process efficiency.
Track team productivity, quality, and service metrics, and prepare reporting for management as needed.
Identify opportunities to improve workflows, strengthen controls, reduce risk, and enhance the client and employee experience.
Assist with system implementations, upgrades, conversions, and user acceptance testing related to deposit operations.
Maintain strong working knowledge of deposit products, operational systems, and service channels.
Perform additional operational and supervisory duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in business, finance, accounting, or a related field preferred; equivalent banking experience may be considered.
Minimum of 3 to 5 years of banking operations or deposit operations experience.
Previous supervisory or team lead experience preferred.
Experience with deposit systems, core banking platforms, online banking, treasury management services, and operational reporting.
Demonstrated knowledge of deposit operations processes, account servicing, transaction processing, and exception handling.
Strong understanding of regulatory and compliance requirements applicable to deposit operations.

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

deposit operationsACH processingwire transferstransaction processingexception handlingaccount servicingoperational reportingreconciliationsperformance feedbackworkload direction

Soft Skills

leadershipcoachingteam developmentproblem-solvingcommunicationorganizational skillstime managementclient supportprocess improvementtraining