Learning & Development Trainer – Banking Operations

Servbank

Learning and Development Specialist developing training programs for Servbank's banking operations. Collaborating with cross-functional teams to ensure regulatory readiness and exceptional service delivery.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $54,800 - $64,100 per yearWebsite

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Hard Skills

training program developmenttraining material creationtechnical writingfacilitationpresentation skillsonboardingmonitoring training progressprocess change trainingregulatory compliance trainingbanking operations knowledge

Soft Skills

communicationorganizationattention to detailcollaborationcoachingfeedbackknowledge retentionperformance improvementability to manage multiple prioritiespassion for employee development

Tools & Technologies

LMSMicrosoft Office SuiteeLearning toolsFiserv systems

Industry Keywords

banking operationsfinancial servicesregulatory requirementsaudit requirementsmortgage servicingcomplianceoperational processessubject matter expertstraining solutionsskill gaps

About the role

Key responsibilities & impact

Develop and deliver training programs focused on banking operations, including products, systems, policies, and regulatory requirements.
Partner with subject matter experts across Operations, IT, and Compliance. SMEs own the process, and then this role is responsible for turning that into clear, scalable training and driving adoption.
Collaborate with leaders across operations, mortgage servicing, banking, and compliance to identify skill gaps and implement targeted training solutions.
Create and maintain training materials such as presentations, job aids, and procedural documentation aligned with banking practices and audit requirements.
Monitor new hire onboarding progress and ongoing course completion through the LMS, ensuring timely compliance with required training.
Reinforce learning through follow-up engagement, coaching, and feedback to support knowledge retention and performance improvement.
Assist in developing training initiatives to support process changes, system updates, and new banking regulations.
Support reporting and tracking of training completion, helping ensure readiness for audits and regulatory reviews.

Requirements

What you’ll need

2-5+ years experience training on operational processes or systems in a banking or financial services environment preferred
Familiarity with banking operations, policies, and regulatory requirements, including Fiserv systems.
Experience developing training materials, including presentations, job aids, and procedural documentation.
Strong facilitation and presentation skills, with the ability to train both in-person and virtually.
Proficiency in technical writing, with the ability to clearly document policies and procedures.
Strong communication, organization, and attention to detail, with the ability to manage multiple priorities.
Comfortable collaborating with cross-functional teams, including operations, compliance, and leadership.
Proficiency in Microsoft Office Suite; familiarity with eLearning tools is a plus.
Alignment with Servbank’s core values and a passion for employee development.

Benefits

Comp & perks

Professional development opportunities