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About the role
Key responsibilities & impact- Provide technical support for employees and contractors, including desktops, laptops, software, hardware, printers, and peripherals.
- Troubleshoot and resolve technical issues quickly to minimize downtime.
- Install, configure, maintain, and support workstations, applications, and end-user devices.
- Assist with user account support in Active Directory and Microsoft 365.
- Document issues, resolutions, procedures, and equipment changes in the ticketing system or knowledge base.
- Collaborate with IT team members to resolve issues and support business needs.
- Communicate clearly and professionally with technical and non-technical users.
- Stay current with tools, technology, and best practices to support continuous improvement.
Requirements
What you’ll need- High school diploma or equivalent required; associate degree in an IT-related field preferred.
- Minimum of 1 year of desktop, helpdesk, or related technical support experience.
- Strong troubleshooting, communication, and customer service skills.
- Working knowledge of Windows, Microsoft Office, Active Directory, and Microsoft 365 Admin Center.
- Basic understanding of computer hardware, peripherals, and network connectivity troubleshooting.
- Ability to work independently or as part of a team in a fast-paced environment.
- Strong organizational skills, attention to detail, and ability to document technical solutions.
- Ability to lift and transport equipment weighing up to 50 pounds.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtechnical supportinstallationconfigurationmaintenanceuser account supportnetwork connectivitydocumentationcustomer service
Soft Skills
communicationorganizational skillsattention to detailindependent workteam collaboration
Certifications
high school diplomaassociate degree in IT-related field