Supervisor, Respiratory Therapy – Emergency Department
Children's Mercy Kansas City
Virtual Registered Nurse – Care Coordinator, Bilingual English/Arabic
Serefin
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Assist patients and their families in understanding healthcare providers' findings, instructions, and advice
- Ensure clinical orders and care plans are executed and kept up to date
- Utilize motivational interviewing techniques to communicate progress or deviations to patients, families, and care providers
- Assist patients and families in navigating available support resources, including appointment bookings, attendance, and follow-up instructions
- Provide pre-travel advice and guidance to empower clients to travel safely within and outside of Canada
- Offer support to clients with non-emergency questions and concerns while traveling and follow up post-travel to ensure continuity of care
- Provide mental health support to patients through coaching and counseling
- Understand crisis intervention and provide immediate assistance for individuals in need
- Facilitate online therapeutic and counseling sessions for anxiety, depression, stress, relationship issues, and other mental health concerns
- Consolidate health records ensuring accessibility for Care Coordinator, patients, and families
- Employ patient education and coaching principles to empower patients and families in care decisions
- Assist in shaping health management technology to optimize patient experience
- Collaborate with team members to expand resource library and participate in team meetings for continuous improvement
- Actively participate in ongoing professional development and training
- Support the organization’s operational goals and other aspects of the business as required
Requirements
- Registered Nurse currently registered and in good standing with their college
- Current BLS Certificate required
- Minimum 2-5 years of acute care nursing experience (e.g., Emergency, mental health/psychiatry, ICU)
- Minimum of 2 years of mental health clinical experience in therapy or counseling
- Experience in nursing with the elderly population and individuals with complex needs is desirable
- Ability to medically triage patient situations as needed with minimal supervision using a standardized assessment tool
- Flexible in engaging with families and comfortable navigating challenging conversations with compassion and empathy
- Excellent patient assessment and teaching skills
- Demonstrated problem-solving, decision-making, and critical thinking skills while effectively managing multiple priorities
- Works well both collaboratively and independently
- Excellent interpersonal and communication skills, both oral and written
- Fluency in English and Arabic, both verbal and written, is required
- Comfortable using technology, including telephone systems, software programs, and Microsoft
- Must have a private room with a closed door for work
- Up-to-date Police Reference Check
- Ability to work regularly on evenings, nights, and weekends
