Serefin

Manager

• Provide day-to-day leadership, mentorship, and coaching to team members.
• Foster a culture of professional growth, psychological safety, engagement, and accountability.
• Support individual development, performance management, and career progression.
• Promote team wellness, retention, and cohesion through structured engagement initiatives.
• Lead the development, implementation and continuous improvement of clinical and operational workflows.
• Identify inefficiencies and implement solutions that enhance quality, productivity, and consistency.
• Oversee scheduling, vacation, and leave planning to ensure adequate coverage while supporting work-life balance and workforce sustainability.
• Develop and maintain education materials, policies, procedures, and training resources.
• Ensure team members are aligned with current workflows, clinical standards, and best practices.
• Support standardization of clinical practices across the Serefin Clinic and virtual programs.
• Lead Communities of Practice (CoPs) to promote collaboration and shared learning across clinical teams.
• Act as a key liaison between the Nursing Team and internal teams (Product, IT, Leadership) and external partners.
• Provide clinical and operational insights to support program design, product development, and service improvement.
• Support recruitment, onboarding, and integration of new team members.
• Ensure new hires are aligned with organizational values, expectations, and workflows.
• Use data and quality improvement methodologies to inform decision-making and change initiatives.
• Contribute to continuous improvement efforts across nursing and broader organizational operations.

Manager, Virtual Nursing Team

Payroll

• Maintain and update digital employee records and internal HR databases with accuracy and confidentiality.
• Coordinate onboarding and offboarding activities, ensuring a smooth and welcoming experience for all employees.
• Track and manage employee leaves, including vacation, sick, and parental absences.
• Review, update, and communicate company policies and HR documentation.
• Ensure adherence to all legal and regulatory HR and payroll requirements.
• Administer payroll and benefits programs for our UK team and provide support for Canadian payroll operations.
• Prepare, reconcile, and present HR and payroll reports, such as turnover and departmental metrics.
• Provide timely and accurate leave, benefit, and pay information to support payroll processing.
• Assist with HR and payroll initiatives and special projects that enhance employee engagement and operational efficiency.
• Coordinate the performance management process, including appraisals and compensation updates.
• Draft employment letters and provide guidance on employee relations matters.
• Respond to HR inquiries and correspondence professionally, maintaining discretion and confidentiality.
• Stay current with HR best practices, employment legislation, and payroll trends.
• Serve as payroll backup during team absences or vacations.
• Help organize company-wide social events and team initiatives that foster connection and belonging.
• Support additional HR and administrative tasks as needed.

Manager, Virtual Nursing Team

Human Resources – Payroll Coordinator