Serefin

Bilingual

• Assist patients and their families in understanding healthcare providers' findings, instructions, and advice, keeping the patient at the center of the care plan.
• Ensure clinical orders and care plans are executed and up to date to meet the needs of our clients.
• Utilize motivational interviewing techniques to communicate progress or deviations to patients, their families, and care providers.
• Assist patients and their families in navigating available support resources, including appointment bookings, attendance, and follow-up instructions.
• Provide pre-travel advice and guidance to empower clients to travel safely within and outside of Canada.
• Offer support to clients with non-emergency questions and concerns while traveling.
• Follow up with client’s post-travel to ensure continuity of care upon their return home.
• Provide mental health support to patients through coaching and counseling.
• Understand crisis intervention and immediate assistance for individuals in need.
• Facilitate online therapeutic and counseling sessions addressing various mental health concerns, such as anxiety, depression, stress, and relationship issues.
• Consolidate health records, ensuring accessibility for the Care Coordinator, patients, and their families.
• Employ patient education and coaching principles to empower patients and their families to actively participate in care decisions, advocating for their unique needs and preferences.
• Assist in shaping our evolving health management technology to optimize the patient experience.
• Collaborate with other team members to expand our resource library and participate in team meetings to support continuous improvement.
• Actively participate in ongoing professional development and training.

Bilingual Registered Nurse – Care Coordinator, English/Bengali