Serefin

Bilingual

• Assist patients and their families in understanding healthcare providers' findings, instructions, and advice
• Ensure clinical orders and care plans are executed and kept up to date
• Utilize motivational interviewing techniques to communicate progress or deviations to patients, families, and care providers
• Assist patients and families in navigating available support resources, including appointment bookings, attendance, and follow-up instructions
• Provide pre-travel advice and guidance to empower clients to travel safely within and outside of Canada
• Offer support to clients with non-emergency questions and concerns while traveling and follow up post-travel to ensure continuity of care
• Provide mental health support to patients through coaching and counseling
• Understand crisis intervention and provide immediate assistance for individuals in need
• Facilitate online therapeutic and counseling sessions for anxiety, depression, stress, relationship issues, and other mental health concerns
• Consolidate health records ensuring accessibility for Care Coordinator, patients, and families
• Employ patient education and coaching principles to empower patients and families in care decisions
• Assist in shaping health management technology to optimize patient experience
• Collaborate with team members to expand resource library and participate in team meetings for continuous improvement
• Actively participate in ongoing professional development and training
• Support the organization’s operational goals and other aspects of the business as required

Virtual Registered Nurse – Care Coordinator, Bilingual English/Arabic