Sequoia

Backend Engineer

• Own backend architecture, stability, and support for the Benefits module
• Act as local module lead for US timezone operations
• Perform deep debugging using logs, code analysis, and system behavior
• Identify root causes of production issues and drive resolution
• Develop and deploy small hotfixes with alignment from India teams
• Collaborate with PSM, Product Support, CSMs, and Sales for issue triage
• Improve observability, logging, and system reliability
• Participate in on-call / high-priority incident handling
• Mentor junior engineers and guide technical decisions locally

Senior Software Engineer, Backend

Customer Success Manager

• Serve as the primary day-to-day guide for clients on all Sequoia-related topics, including benefits, systems, and HRIS.
• Educate clients on Sequoia’s programs and tools to help them maximize their offerings.
• Drive adoption of Sequoia’s Compensation Operating System (Comp OS) through seamless platform configuration and ongoing support.
• Provide consulting, training, and project management to ensure client success and engagement.
• Proactively identify and resolve issues to deliver an exceptional client experience.
• Act as a trusted advisor in a client-facing role, fostering strong relationships and satisfaction.
• Collaborate within a fast-paced, action-oriented, and results-driven team committed to industry leadership.

Platform Success Manager

Payroll

• Lead, coach, and develop a high-performing payroll team responsible for accurate, timely, and compliant payroll processing across multiple clients
• Oversee end-to-end payroll operations, ensuring payrolls are processed accurately and in accordance with established deadlines and service standards
• Serve as an escalation point for complex payroll issues, client inquiries, and compliance-related questions
• Partner cross-functionally with internal teams (e.g., HR, Benefits, Finance, Technology, Client Success) and external vendors (payroll systems, time and attendance, HRIS)
• Drive consistency and scalability by documenting, maintaining, and improving payroll processes, workflows, and standard operating procedures
• Partner with the Tax team to ensure effective execution of quarter-end and year-end activities, including tax filings, returns, and W-2 processing
• Monitor key performance metrics and report on team performance, risk areas, and operational improvements
• Champion Sequoia’s service philosophy and culture, ensuring an exceptional and trustworthy client experience

Senior Software Engineer, Backend

Platform Success Manager

Manager, Payroll Services