Sequoia

Payroll

• Process accurate payrolls in accordance to specified deadlines
• Maintain payroll data (client and employee level)
• Interface with clients internally and externally to assist with inquiries and resolve any issues
• Work with various vendors (time and attendance, payroll/HRIS)
• Maintain and create document process workflows
• Assist with quarter and year-end activities (returns and W-2 filing)
• Report back to management team on program implementations

Payroll Specialist

Program Manager

• The Leave of Absence Program Manager is responsible for coordinating all aspects of the leave of absence (LOA) program offering at Sequoia One PEO.
• Partner with the Client Compliance team to stay up to date on changing federal and state laws and regulations, and ensure LOA program at Sequoia One PEO is compliant.
• Create and update reference materials for LOA team, client contacts and impacted employees.
• Coordinate all types of leave, including medical, family, military, and personal leave with coordination of disability and family leave benefits and client top off pay supplements.
• Participates in daily operations to ensure effective leave intake, processing, and case management of claims; manages case queue, responds, and forwards requests/inquiries to appropriate parties.
• Serve as a secondary [to LOA Specialist] point of contact for client contacts regarding leave requests and providing guidance and support throughout the LOA process.
• Serve as a subject matter expert for day-to-day LOA-related matters for both internal and external clients.
• Coordinate with HRBP, Payroll and other relevant departments to ensure accurate and timely processing of leaves.
• Generate reports and analyze leave data to identify trends, patterns, and areas for process improvement.
• Create and conduct training on leave policies, changing regulations, processes, procedures, and best practices.
• Attends training sessions to learn concepts, principles, practices, and applications of human resources and leave administration work.
• Studies applicable rules and regulations, and receives instruction in the interpretation and application of appropriate laws, rules, regulations, and procedures.
• Performs other related duties as assigned.

LOA Program Manager

Advisor

• Oversee all aspects of global client management, including implementing benefit plans, providing daily support, building client relationships, and managing renewals.
• Offer strategic analysis and consulting expertise for clients’ international benefits programs, helping them design and improve these offerings.
• Work collaboratively with team members on complex, global projects that require input from multiple experts.
• Educate clients about benefit plan management and ensure compliance with both country-specific and local regulations.
• Advise on multinational benefit solutions, such as international pooling, captives, global underwriting, and other financial arrangements.
• Provide guidance on programs for global travelers, medical coverage, and expatriate employee benefits.
• Manage projects for global clients to ensure they are completed successfully and on time.
• Communicate effectively with all levels of a client’s organization, from local HR teams to senior leaders like the CEO and CFO.
• Participate in business development by prospecting new clients and supporting the sales process, including responding to RFPs and attending finalist presentations.
• Consistently deliver the highest level of client service as expected from our brand.
• Collaborate with our network of local and global benefits experts to meet client needs.

Global Advisor

Advocate

• Manage benefit service lines for multiple client accounts and resolve employee questions efficiently
• Provide education to client employees on benefits and perks, retirement planning issues, Sequoia tech tools, etc.
• Act as a resource and advocate for client employees with claims management cases
• Assist employees with navigation of Sequoia’s three client web portals and mobile app
• Prepare quarterly reports and attend review meetings with clients
• Help build out knowledge center and FAQs
• Participate in process improvement activities as needed

Employee Advocate

Analyst

• **What You Get to Do: **The Client Analyst is a client-facing role working with our Sequoia Team Members, as well as Finance and HR professionals at some of the most exciting and disruptive technology companies in the world. You will partner with our consulting teams to provide actionable data and strategic insights to shape the future of these companies’ benefit programs. You need to be a well-organized, solutions-driven individual who thrives in keeping up with the demands of our largest and fastest growing clients.
• - Put together financial analyses including underwriting, renewal review, employee contribution modeling, market analysis and benchmarking
• - Prepare and speak to reporting packages and insights on demographic data and trends, including post-implementation changes
• - Provide insight on network differentials and disruption
• - Assist with the preparation of financial modeling and forecasting using actuarial tools
• - Design reports such as: claims reporting, client benchmarking, benefit cost analysis, enrollment overviews, plan comparisons and merger and acquisition analysis
• - Deliver accurate and reliable claim reporting and financial modeling used to drive client decisions
• - Increase efficiency within client teams by identifying ways to improve processes or create new ones
• - Develop client and carrier relationships
• - Review and maintain client data within Salesforce
• - Communicate and liaise effectively with client team members and clients regarding strategic project execution

Client Analyst

Backend Engineer

• Own backend architecture, stability, and support for the Benefits module
• Act as local module lead for US timezone operations
• Perform deep debugging using logs, code analysis, and system behavior
• Identify root causes of production issues and drive resolution
• Develop and deploy small hotfixes with alignment from India teams
• Collaborate with PSM, Product Support, CSMs, and Sales for issue triage
• Improve observability, logging, and system reliability
• Participate in on-call / high-priority incident handling
• Mentor junior engineers and guide technical decisions locally

Senior Software Engineer, Backend

Customer Success Manager

• Serve as the primary day-to-day guide for clients on all Sequoia-related topics, including benefits, systems, and HRIS.
• Educate clients on Sequoia’s programs and tools to help them maximize their offerings.
• Drive adoption of Sequoia’s Compensation Operating System (Comp OS) through seamless platform configuration and ongoing support.
• Provide consulting, training, and project management to ensure client success and engagement.
• Proactively identify and resolve issues to deliver an exceptional client experience.
• Act as a trusted advisor in a client-facing role, fostering strong relationships and satisfaction.
• Collaborate within a fast-paced, action-oriented, and results-driven team committed to industry leadership.