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About the role
Key responsibilities & impact- Serve as the primary day-to-day guide for clients on all Sequoia-related topics, including benefits, systems, and HRIS.
- Educate clients on Sequoia’s programs and tools to help them maximize their offerings.
- Drive adoption of Sequoia’s Compensation Operating System (Comp OS) through seamless platform configuration and ongoing support.
- Provide consulting, training, and project management to ensure client success and engagement.
- Proactively identify and resolve issues to deliver an exceptional client experience.
- Act as a trusted advisor in a client-facing role, fostering strong relationships and satisfaction.
- Collaborate within a fast-paced, action-oriented, and results-driven team committed to industry leadership.
Requirements
What you’ll need- Bachelor’s Degree and 3+ years of experience in SaaS, client service or benefits/comp platforms.
- Proven project management skills, driving adoption, and implementation.
- Background in startup or fast-paced environments, adaptable to scaling teams.
- Strong technical aptitude with experience in HR Tech/SaaS platforms
- Ability to communicate and work across client organizations (HR, CEO, CFO)
- Solutions-oriented team player who takes initiative and is accountable for results
- Detail and process-oriented
- Excellent communication, organization and interpersonal skills
- Ability to understand client needs and deliver results under tight deadlines
- Bonus: Experience in compensation modeling, merit planning, and pay transparency.
Benefits
Comp & perks- Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementSaaSHR Techcompensation modelingmerit planningpay transparency
Soft Skills
communicationorganizationinterpersonal skillssolutions-orientedteam playerinitiativeaccountabilitydetail-orientedprocess-oriented
Certifications
Bachelor’s Degree