Employee Advocate

Sequoia

Client Service Employee Advocate managing benefits and resolving employee questions for various client accounts at Sequoia. Providing education and support on benefits, perks, and claims management.

Posted 6/29/2026full-timeTempe • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage benefit service lines for multiple client accounts and resolve employee questions efficiently
Provide education to client employees on benefits and perks, retirement planning issues, Sequoia tech tools, etc.
Act as a resource and advocate for client employees with claims management cases
Assist employees with navigation of Sequoia’s three client web portals and mobile app
Prepare quarterly reports and attend review meetings with clients
Help build out knowledge center and FAQs
Participate in process improvement activities as needed

Requirements

What you’ll need

Bachelor's Degree
5+ years of direct experience in a client service environment
Passion for delivering exceptional client service
Proven experience in a customer service role taking multiple phone calls and managing high volume email inquiries
Ability to navigate through various web tools and phone to communicate instructions effectively
Must be a listener and a good problem solver
Strong verbal and written communication skills
Ability to perform research to solve issues
Human resources/benefits and Salesforce experience preferred

Benefits

Comp & perks

Competitive compensation including base salary
Performance-based bonus programs
Comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Client ServiceResearch SkillsBenefits NavigationReport PreparationProcess Improvement

Soft Skills

Verbal CommunicationWritten CommunicationListening SkillsProblem Solving

Certifications

Bachelor's Degree