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Employee Advocate
SequoiaClient Service Employee Advocate managing benefits and resolving employee questions for various client accounts at Sequoia. Providing education and support on benefits, perks, and claims management.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client service management, with a strong focus on employee benefits education, claims management, and effective communication. Proficient in utilizing web tools and Salesforce to enhance client interactions and resolve inquiries efficiently.
Highest-signal resume keywords
Client Service ManagementEmployee Benefits EducationClaims ManagementSalesforce ExperienceProblem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client ServiceResearch SkillsBenefits NavigationReport PreparationProcess Improvement
Soft Skills
Verbal CommunicationWritten CommunicationListening SkillsProblem Solving
Tools & Technologies
Sequoia Tech ToolsWeb PortalsMobile App
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Human ResourcesCustomer ServiceEmployee Benefits
About the role
Key responsibilities & impact- Manage benefit service lines for multiple client accounts and resolve employee questions efficiently
- Provide education to client employees on benefits and perks, retirement planning issues, Sequoia tech tools, etc.
- Act as a resource and advocate for client employees with claims management cases
- Assist employees with navigation of Sequoia’s three client web portals and mobile app
- Prepare quarterly reports and attend review meetings with clients
- Help build out knowledge center and FAQs
- Participate in process improvement activities as needed
Requirements
What you’ll need- Bachelor's Degree
- 5+ years of direct experience in a client service environment
- Passion for delivering exceptional client service
- Proven experience in a customer service role taking multiple phone calls and managing high volume email inquiries
- Ability to navigate through various web tools and phone to communicate instructions effectively
- Must be a listener and a good problem solver
- Strong verbal and written communication skills
- Ability to perform research to solve issues
- Human resources/benefits and Salesforce experience preferred
Benefits
Comp & perks- Competitive compensation including base salary
- Performance-based bonus programs
- Comprehensive benefits package