Seneca Holdings

Customer Support

• Support ISG leadership with a varied range of operational and administrative tasks and projects. Draft reports and other materials, provide divisional coordination and communications, and perform research and information gathering. Drive improvements to processes, systems, and tools for the betterment of the organization and enhanced operational effectiveness.
• Support all Talent Management (TM) personnel and manpower actions including package preparation (recruitments, selections, billet increases, etc.). Prepare accompanying documents such as job announcements and memos, perform specifications research, track and monitor packages, and support the hiring process. Regularly coordinate TM actions with teams across ISG’s parent organizations, the Defense Security Cooperation University (DSCU) and the Defense Security Cooperation Agency (DSCA).
• Manage new hire onboarding including the creation and provision of informational materials, access requests, policy and procedural support, and assistance in divisional training requirements. Coordinate across all involved teams to ensure successful onboarding. Complete expeditious out-processing for departing personnel.

Institute Leadership Support Specialist

Program Manager

• Serve as the lead for all contract activities and tasks, including those assigned and/or delegated to task team leads, individual contributors, partners, and vendors.
• Understand complex technical and program requirements for the full lifecycle of events and develop plans, policies, procedures, resource plans, schedules, and budgets to meet requirements.
• Organize, direct, and manage team members and contract support functions for multiple and complex interrelated project administration and event planning tasks; assign, delegate, and monitor task progress to completion; provide status updates, as required.
• Ensure team members understand requirements and provide them the necessary resources, training, and support to ensure successful task completion and quality performance.
• Maintain frequent and open communication with government customer(s) (including Unit Ministry Teams (UMTs), event leaders, program administrators, event participants, and other stakeholders (including senior leadership) to keep them apprised of program, project, and task progress, resource and information requirements, estimated completion timelines, and program risks/mitigation plans and ensure that questions and concerns are addressed in a timely and transparent manner.
• Identify and document short term and long-term risks and challenges and develop risk reduction and mitigation strategies.
• Suggest and/or recommend alternative policies, procedures, approaches, and documentation for government consideration and approval, as required.
• Lead and/or participate in customer and internal team meetings.
• Work with task team leads and others to prepare and submit required deliverables, reports, status updates, and other contract documents; Ensure work products are uniform, consistent, and meet customer and Seneca quality standards.
• Represent the core values and corporate mission in all interactions with the stakeholders remaining customer focused and mission obsessed.

Senior Program Manager

SDET

• provide agile test and evaluation support in a Joint interagency partnership utilizing the lower 3GHz spectrum
• focus on the planning, execution, and reporting of full scope operational testing of Military and commercial systems with Joint agencies and commercial industry partners
• assess the effectiveness of observed testing and recommend improvements based on real-world joint and coalition

Joint Test Engineer/Planner – Temporary

Project Manager

• Plan and coordinate the activities of employees
• Establish employee schedules and coordinate priorities
• Interview, hire and onboard new employees
• Provide oversight and management of employees to ensure their duties are accomplished
• Conduct meetings as needed with internal and external stakeholders to discuss project activities, schedules, workload
• Assist employees where needed to accomplish their duties
• Ensure staff have tools, training, and skills needed to complete their assigned duties independently
• Ensure compliance of all staff with established quality plans

Deputy Project Manager

Business Analyst

• Develop business capability models, value streams, and process documentation that support enterprise architecture and modernization planning.
• Facilitate workshops, interviews, and working groups to elicit functional and non-functional requirements.
• Translate business needs into structured requirements, use cases, and supporting documentation for technical teams.
• Create domain-level business architecture summaries including strategies, gaps, target states, and roadmaps.
• Support alternatives analysis and investment decision-making by associating business capabilities with systems, technologies, and projects.
• Ensure all artifacts, meeting minutes, approvals, and requirements are stored and maintained in the EA repository or other approved systems.
• Collaborate with systems analysts, architects, and program teams to validate requirements and ensure alignment with enterprise goals.
• Support governance documentation including decision gate materials, templates, charters, and guidance packages.
• Provide analytical support to process improvement, policy development, and organizational change initiatives.

Senior Business Analyst – CPIC

Client Services Representative

• Leading the successful performance of a portfolio of service contracts with federal government customers
• Managing the entire contract lifecycle, from contract award and kickoff, ongoing operations and eventual contract closeout
• Supporting onsite contract program managers managing day-to-day operations by providing oversight, support and corporate knowledge
• Focusing on the delivery and support in a specific capability area, customer agency or regional area
• Supporting business development efforts providing technical expertise or customer knowledge in capability briefs, proposal efforts or customer meetings

Director of Client Services

Data Analyst

• Lead and support financial statement audit readiness and remediation efforts.
• Design and implement data-driven analytical solutions to uncover insights and resolve data challenges.
• Automate recurring analytics processes to improve efficiency and reduce manual effort.
• Analyze audit findings and contribute to the development of corrective action plans.
• Collaborate with internal teams, external auditors, and leadership to ensure audit requirements are met.
• Prepare audit documentation and evidence packages for assertions and walkthroughs.
• Maintain organized and traceable audit readiness documentation repositories.
• Coordinate responses to audit requests with external audit firms and internal stakeholders.

Senior Financial Data Analyst

Administration

• Negotiate and manage SNG’s contracting efforts with end clients and third parties
• Serve as subject matter expert for pre-award through post-award proposal support, problem solving, and contract administration
• Work with program managers to identify and manage contract terms from proposal stage to project close-out
• Assist teams in negotiations, contract management, and subcontracting
• Review solicitations (RFPs/RFIs) to ensure proposal compliance
• Maintain current knowledge of relevant contractual procedures and best practices
• Assist SNG corporate compliance in managing SAM.gov and 8(a) compliance for SNG companies
• Upload and maintain contractual records into Seneca contract repositories and data bases
• Monitor government laws and regulations to alert management in a timely manner of possible business impact
• Conduct all business in accordance with Seneca policies and procedures
• All other duties as assigned

Contract Administrator

IT Support

• Design, implement, and maintain enterprise technology solutions across on-premise infrastructure, cloud, applications, security, and/or collaboration platforms
• Serve as a subject matter expert (SME) for assigned technologies, providing Tier 3/4 support and root‑cause analysis for complex issues
• Lead technical deployments, upgrades, integrations, and migrations with minimal disruption to operations
• Develop and enforce technical standards, configurations, and best practices
• Contribute to system architecture, technology roadmaps, and lifecycle planning
• Evaluate emerging technologies and provide recommendations aligned with business and security requirements
• Ensure solutions adhere to organizational, regulatory, and security standards (e.g., NIST, ISO, CUI, etc., as applicable)
• Architect, implement, and manage Microsoft 365 services
• Implement security controls and configurations to protect systems and data
• Participate in vulnerability remediation, incident response, and audit readiness activities
• Partner with business units, vendors, and IT leadership to gather requirements and translate them into technical solutions

IT Manager

Account Manager

• Manage the Defense Health Agency’s (DHA) Issue Resolution Process and the MHS GENESIS Account Provisioning process
• Connect End Users with Cerner AMS and TMI in validating configuration changes
• Serve as an Enterprise consultant on workstream processes
• Liaise between the Site, DHA, HI, implementation teams, GSC, Tier 3, and DHMSM
• Monitor and manage Service Now Dashboards and MTF Visual Task Boards
• Communicate ticket resolutions to end-users, Account Coordinators, MHS GENESIS Trainers, and staff
• Assist end users with following enterprise system configuration change request and service interruption reporting standard operating procedures
• Assess, monitor, and report status of EHR helpdesk tickets
• Coordinate local resolution efforts with Account Coordinators, EHR Trainers, Information Technology staff
• Collaborate with DHA and Defense Health Network (DHN) Health Informatics (HI) staff on high priority issues impacting the MTF
• Manage MHS GENESIS end-user profiles and roles
• Coordinate and schedule training sessions, including ILT and CBTs
• Track and manage training rosters and user role assignments
• Troubleshoot common end-user account and role issues
• Collaborate with Solution Owners, Trainers, and Peer Experts to optimize MHS GENESIS roles
• Submit GSC tickets to create, modify, and manage end-user accounts
• Verify end-user roles and responsibilities
• Evaluate end-user duties to identify specialized bolt-on privileges
• Assign and coordinate required MHS GENESIS end user training
• Troubleshoot functionality problems related to their MHS GENESIS account
• Identify, evaluate, and provide feedback to contract managers on issues or improvements.

Issue Resolution Specialist – Account Coordinator

Solutions Engineer

• Serve as the principal technical authority and liaison between business requirements and IT resources.
• Develop project work plans, manage technical resources, and direct execution to deliver on scope, quality, and performance standards.
• Guide multidisciplinary teams in establishing, communicating, and updating standards, data and AI governance, and enterprise-wide policies.
• Lead the creation and communication of data policies related to areas such as master data, data tagging and labeling, metadata, and data security.
• Coordinate teams and update tactics to achieve project objectives.
• Analyze complex systems and design solutions that enhance operational efficiency and drive innovation.
• Ensure technology investments are strategically aligned with organizational objectives and effectively manage the technology portfolio.
• Translate complex technical concepts into business-friendly language for stakeholders, ensuring adoption through training and process documentation.
• Establish and monitor program priorities, objectives, procedures, and resource needs allocation.
• Communicate with departmental leadership to ensure shared understanding of work plans, status, IT standards, change management, and other applicable processes.

Technology Solutions Manager

Risk

• Align the organization's IT strategy with its business objectives
• Manage risk and ensure regulatory compliance
• Oversee the development of policies, frameworks, and metrics designed to optimize IT assets and enhance operational security
• Develop project work plans, manage technical resources, and direct execution to deliver on scope, quality, and performance standards
• Direct all aspects of IT governance, including board charter development, strategic roadmap management, and oversight of compliance and risk mitigation initiatives
• Guide enterprise governance strategy, enabling integration across organizational units, and lead teams in process redesign and performance optimization
• Serve as the principal liaison with executive-level stakeholders
• Drive organizational adaptability and foster a culture of transparency and innovation
• Support the transformation and operations of IT Governance
• Refine and enhance IT Governance Board (ITGB) strategy, processes and activities
• Update and integrate CR processes and procedures with broader IT Governance
• Redesign the Architecture Review Board (ARB) and implement automation
• Refresh DMCC processes in conjunction with new IT governance
• Assist the agency in identifying AI use cases and overseeing the development of AI packages
• Investigate emerging AI use case archetypes and establish procedures aligned with agency policies to assess compliance with strategic objectives
• Coordinate architecture, strategic assessment, and project activities adhering to the IT Governance Boards
• Track, review, and interpret various laws, regulations and policies impacting agency
• Identify requirements and revise MOUs as necessary; establish and carry out procedures to ensure ongoing MOU compliance.

IT Governance Manager

• Establish, maintain, and enforce the approved IT governance framework that aligns technology strategy with business goals
• Ensure compliance with regulations and managing IT risks
• Bridge the gap between IT operations and executive management
• Lead in the enhancement and alignment of IT governance structures, providing expert guidance on strategy, process design, and regulatory documentation
• Oversee evaluations to identify improvement areas, streamline cross-board operations, and integrate change management practices
• Deliver compliance and records management solutions, facilitate decision-making forums, and empower teams through training and knowledge transfer activities
• Support the transformation and operations of IT Governance
• Work with IT Governance Team to refine and enhance IT Governance Board (ITGB) strategy, processes and activities
• Update and Integrate CR processes and procedures with broader IT Governance
• Assist with redesigning the Architecture Review Board (ARB) and implement automation
• Refresh DMCC processes in conjunction with new IT governance
• Assist the agency in identifying AI use cases and overseeing the development of AI packages
• Investigate emerging AI use case archetypes. Establish procedures aligned with agency policies to assess compliance with strategic objectives
• Coordinate architecture, strategic assessment, and project activities adhering to the IT Governance Boards
• Track, review, and interpret various laws, regulations and policies impacting agency
• Identify requirements and revise MOUs as necessary; establish and carry out procedures to ensure ongoing MOU compliance

Senior IT Governance Specialist

• Coordinate IT governance activities such as integrating board processes, updating governance frameworks, and supporting compliance initiatives.
• Lead meeting logistics, agenda planning, and follow-up communications.
• Develop and refine documentation, implement process improvements, and assist in stakeholder engagement to advance enterprise technology objectives and maintain effective controls.
• Support the transformation and operations of IT Governance.
• Work with IT Governance Team to refine and enhance IT Governance Board (ITGB) strategy, processes and activities.
• Work with IT Governance Team to update and Integrate CR processes and procedures with broader IT Governance.
• Assist with redesigning the Architecture Review Board (ARB) and implement automation.
• Work with IT Governance Team to refresh DMCC processes in conjunction with new IT governance.
• Integrate governance board processes by collaborating with cross-functional teams to align decision-making structures and ensure effective governance across IT initiatives.
• Update governance frameworks by reviewing current policies, recommending improvements, and implementing revisions to strengthen organizational controls and compliance.
• Support compliance initiatives through monitoring regulatory requirements, assisting in audits, and facilitating internal training to maintain adherence to industry standards.

Journeyman IT Governance Specialist

• Support the execution and documentation of IT governance processes, including preparing meeting materials, capturing minutes, and tracking action items for governance boards.
• Assist in compiling compliance records, updating roadmaps, and coordinating communications across teams.
• Contribute to review and refinement efforts for policies, procedures, and governance documentation, supporting organizational transparency and continuous process improvement.
• Support the transformation and operations of IT Governance.
• Work with IT Governance Team to refine and enhance IT Governance Board (ITGB) strategy, processes, and activities.
• Work with IT Governance Team to update and integrate CR processes and procedures with broader IT Governance.
• Assist with redesigning the Architecture Review Board (ARB) and implement automation.
• Work with IT Governance Team to refresh DMCC processes in conjunction with new IT governance.
• Act as the bridge between technical IT team and leadership, creating frameworks to ensure technology is used efficiently, securely, and ethically.