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Supervisor – Corporate Travel Services
Seneca HoldingsSupervisor managing and supporting corporate travel consultants at CI Azumano, ensuring excellent service delivery and team development.
About the role
Key responsibilities & impact- Serve as the primary supervisor and first-line technical resource for corporate travel consultants
- Establish individual and team performance goals
- Develop and maintain systems for tracking and reporting performance metrics and goal achievement
- Act as an on-site trainer and problem-solving resource for team members
- Monitor real-time Telephone Service Factors (TSF)
- Serve as a technical SME for the Corporate Department
- Create and manage weekly/monthly work schedules
- Deliver ongoing written evaluations of team member performance
Requirements
What you’ll need- 5 years Travel Account Management experience and 3+ years of Supervisory experience
- Strong understanding of financial travel program drivers
- Strong written and verbal communication skills
- Ability to travel 30% of time
- College degree preferred
Benefits
Comp & perks- medical, dental, vision, life, and disability insurance
- voluntary benefit programs (critical illness, hospital, and accident)
- health savings and flexible spending accounts
- retirement 401K plan
- flexible work-life balance
- professional development opportunities
- performance and recognition programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Performance MetricsTeam Performance GoalsWork Schedule ManagementTechnical Subject Matter ExpertiseProblem-Solving
Soft Skills
TrainingCommunication