Financial Wellness Advocate
Community Trust Bank
Vice President of Operations, Financial Services
Segoso
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Develop and implement strategies for increased performance, revenue achievement, staff development, and data analysis
- Serve as an active member of the leadership team and coordinate across the company to enhance operational infrastructure
- Develop and execute portfolio work strategies including scoring and segmentation, dialer campaigns, and letter strategies
- Establish and monitor performance metrics and quality control standards
- Utilize analytics and KPIs to monitor operational performance, identify areas for improvement, and implement solutions
- Ensure collections activities comply with FDCPA, state regulations, UDAAP, GLBA, FCRA, and other applicable laws
Requirements
- Proven track record of growing and leading Financial Service Receivable Collections (post charge off collections of credit cards, installment loans, judgments, and DDA)
- Management experience in financial service collections (credit card, banking, credit union, fintech, or debt buyers)
- Ability to utilize analytics and KPIs to monitor operational performance and implement strategic solutions
- Knowledge of FDCPA, state regulations, UDAAP, GLBA, FCRA and other applicable laws for collections
- Excellent written and verbal communication skills; ability to present and interact with managers and clients
- Leadership skills and staff development experience
- Up-and-coming Director levels also welcome to apply
