Collections Representative
Owens & Minor
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Salary
💰 $16 - $17 per hour
Job Level
About the role
- Research overdue account balances and follow up by mail and/or phone to insurance carriers or customers on delinquent payments
- Review unpaid and underpaid claims; resubmit or appeal as necessary
- Verify payment information and adjustments with supervisor
- Coordinate collection activities for delinquent accounts, prepare information for external collection agencies or attorneys
- Comply with the Fair Debt Collector Practices Act (FDCPA)
- Respond to customer inquiries regarding account status and document account research thoroughly
- Resolve discrepancies and prepare adjustments and refunds as necessary
- Ensure collection activity information is entered accurately into the billing system
- Bring recurring issues to department supervisor; initiate payments and resubmit bills as necessary
- Pursue patient payment obligations when insurance defaults as permitted by law or contracts
- Report to work punctually and maintain reliable, consistent attendance
- Perform other duties as required
Requirements
- High school diploma is required
- One year of related experience is required
- Business Acumen
- Problem Solving/Analysis
- Communication Proficiency
- Personal Effectiveness/Credibility
- Basic skills in Word and Excel
- English (reading, writing, verbal)
- Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
Benefits
- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after one year of service
- Employee stock purchase plan
- Tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account researchclaims reviewpayment verificationcollection activitiesdiscrepancy resolutionbilling system entrymathematical proficiencyspreadsheet data interpretation
Soft Skills
business acumenproblem solvingcommunication proficiencypersonal effectivenesscredibility