Owens & Minor

Collections Representative

Owens & Minor

full-time

Posted on:

Location: Ohio • 🇺🇸 United States

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Salary

💰 $12 - $17 per hour

Job Level

Junior

About the role

  • Research overdue account balances and follow up by mail and/or phone to insurance carriers or customers on delinquent payments
  • Review unpaid and underpaid claims; resubmit or appeal as necessary
  • Verify payment information and adjustments with supervisor
  • Coordinate collection activities for delinquent accounts, prepare information for external collection agencies or attorneys
  • Comply with the Fair Debt Collector Practices Act (FDCPA)
  • Respond to customer inquiries regarding account status and document account research thoroughly
  • Resolve discrepancies and prepare adjustments and refunds as necessary
  • Ensure collection activity information is entered accurately into the billing system
  • Bring recurring issues to department supervisor; initiate payments and resubmit bills as necessary
  • Pursue patient payment obligations when insurance defaults as permitted by law or contracts
  • Report to work punctually and maintain reliable, consistent attendance
  • Perform other duties as required

Requirements

  • High school diploma is required
  • One year of related experience is required
  • Business Acumen
  • Problem Solving/Analysis
  • Communication Proficiency
  • Personal Effectiveness/Credibility
  • Basic skills in Word and Excel
  • English (reading, writing, verbal)
  • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
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