Director, Transformation Adoption – Finance Transformation Office
WillHire
Financial Wellness Advocate
Community Trust Bank
full-time
Posted on:
Location: Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $32 per hour
Job Level
Junior
About the role
- Support members to strengthen their financial wellness through outreach and guidance
- Conduct outreach calls to help members navigate financial stressors
- Analyze financial situations to determine best course of action to assist members
- Provide internal and external resources to guide members through financial crisis
- Generate correspondence to Members and retain appropriate documentation for files
- Handle GAP and CPI claim processing
- Assist with credit bureau disputes
- Charge Off Loans in core system
- File proof of claim and objections for bankruptcies
- Manage account adjustments and resolutions
- Process Recovery Payments
- Manage all aspects of the repossession process
Requirements
- A minimum of 1-3 years of similar or related experience
- 5+ years of member service experience
- Exceptional communication skills
- Familiarity with FRCA, MLA, SCRA, FDCPA, FCRA, UDAAP
- Computer savvy and adept with industry related software programs
- Strong critical thinking, analytical, and follow up skills
- Organized, detail-oriented, and able to juggle multiple tasks and priorities
- High school diploma or equivalent
- (Preferred) Familiarity with industry related software programs and core servicing system
- (Preferred) Call center environment experience
- (Preferred) Multilanguage skills are preferred
