Collections Agent
MD Revenue Group
full-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
Mid-LevelSenior
About the role
- Initiating outbound calls and receiving inbound calls from customers.
- Negotiate account resolution and accurately input and document actions within the collection systems.
- Maintain up-to-date customer contact information in the collections systems.
- Meet monthly goals, be a team player, excellent verbal, and written skills.
- Abide by FDCPA, HIPPA, and company regulations.
- Training will be onsite for a minimum of 4 weeks and then work from home after training is completed.
Requirements
- Excellent data entry and typing skills.
- Superior listening, verbal, and written communication skills.
- Understanding of customer service practices and principles.
- Proficient in relevant computer applications.
- High school diploma or equivalent preferred.
- 7 Year Background Check.
- Must be computer literate, abiding by FDCPA, HIPPA, and company regulations.
- Understand the Fair Debt Collections Practices Act (FDCPA)