Second Nature

Data Engineer

• Build and scale data infrastructure in GCP.
• Write production-grade code using Python and SQL.
• Integrate data from high-priority business systems.
• Monitor and optimize existing infrastructure.
• Own projects end-to-end from design to deployment.
• Champion data quality and observability.
• Collaborate across teams to deliver data solutions.

Senior Data Engineer

Technical Product Manager

• Own the strategy, roadmap, and delivery for how Resident Benefits Package (RBP) enrollment data is managed.
• Ensure enrollment and billing data remains accurate, consistent, and reliable across platforms.
• Build a robust service layer that provides fast, dependable access to enrollment data.
• Drive data quality practices for proactive issue resolution using real-time data observability.
• Define and maintain the product vision, strategy, and roadmap for RBP Ops.
• Manage the backlog and prioritize platform investments balancing business impact and customer value.
• Partner with engineering to deliver intelligent data stitching and accessibility.

Technical Product Manager, RBP Ops

System Administrator

• Serve as the primary NetSuite administrator and finance systems SME including Brex, bill.com, in addition to our payment portal and Stripe.
• Manage system configurations, custom fields, workflows, roles, permissions, dashboards, and searches.
• Support month-end and quarter-end close activities with timely data availability and reconciliation support.
• Partner with team leads to operationalize and automate procure-to-pay, order-to-cash, and record-to-report workflows.
• Lead enhancement projects, testing, and deployment of new features/modules.
• Maintain documentation for configurations, integrations, and core financial processes.
• Investigate, troubleshoot and resolve financial systems issues as reported by users in Jira.
• Execute required scripts, system steps, and billing workflows in NetSuite to ensure timely billing and invoice generation.
• Troubleshoot billing errors or discrepancies.
• Understand and support end-to-end QTC flows including sales orders, invoices, credit memos, and payment postings.
• Partner closely with Revenue Operations to review billing readiness, validate upstream data, and ensure clean hand-offs.
• Participate in billing calendar execution; identify and remove blockers to ensure an accurate and timely billing cycle.

Financial Systems Administrator

Software Engineer

• Lead and inspire teams: Lead and mentor managers and individual contributors (global team), cultivating a collaborative, high-performance culture
• Shape Technical Vision: Translate strategy into clear, actionable execution plans with measurable outcomes.
• Deliver exceptional outcomes: Ensure delivery of secure, scalable, and reliable enterprise software
• Optimize Processes: Build scalable systems that support continuous iteration, rapid testing, and quality
• Collaborate cross functionally: Partner with Product and Engineering leadership to design innovative solutions to complex challenges.
• Grow Talent: Drive recruitment, retention, and professional development of top engineering talent
• Champion Technology: Advocate for tools and practices that maximize team impact while staying pragmatic and results-focused

Director of Engineering

Sales Development Rep

• Conduct outbound prospecting activities, including cold calling, emailing, and social networking to generate leads and initiate conversations with potential customers.
• Qualify leads by understanding their needs, pain points, and buying intentions through effective questioning and active listening.
• Complete approximately 70-100+ calls/day.
• Schedule approximately 15+ demos/month.
• Work closely with Account Executives to ensure alignment on ideal prospects.
• Use Seamless.io, Zillow, Google, and other platforms to research and find prospective SFR (Single Family Residential) Property Managers to contact.
• Schedule and confirm demo times with prospects.
• Become proficient in Salesforce and Salesloft.
• Build and maintain a pipeline of qualified leads and opportunities to meet and exceed quarterly sales goals.
• Collaborate with the sales and marketing teams to develop targeted outreach strategies and campaigns to drive engagement and conversions.
• Utilize Salesforce & sales automation tools to track and manage lead interactions, update prospect information, and report on pipeline activity.
• Stay informed about industry trends & market developments to identify new opportunities and stay ahead of the game.
• Continuously strive for personal and professional growth through ongoing training, skill development, and knowledge sharing.

Sales Development Representative

Analyst

• Serve as the day-to-day operator for the deal desk function, ensuring accuracy, consistency, and timely support for sales teams throughout the deal lifecycle
• Partner with sales to review deal structures, approvals, and exceptions, and recommend process improvements to increase efficiency and consistency
• Lead and support ad-hoc projects across the customer journey, identifying opportunities to improve stakeholder enablement, processes, and handoffs
• Collaborate with cross-functional teams (Sales, Marketing, Finance, CS) to translate business requirements to our internal systems team
• Support and optimize Salesforce, Salesloft, and other GTM tools, ensuring integrations, workflows, and reporting align with best practices
• Develop, maintain, and enhance reporting/dashboards in Salesforce and Excel/Sheets to provide visibility into KPIs and drive data-informed decisions
• Manage and maintain data quality within Salesforce to ensure reporting accuracy and effective deal desk operations
• Document and deliver training to internal stakeholders on deal desk processes, commercial workflows, and system usage to drive adoption and productivity
• Test, validate, and support roll-out of system enhancements, updates, and process improvements in collaboration with RevOps leadership and business partners

Deal Desk Analyst

Technical Project Manager

• Lead discovery sessions and stakeholder interviews to surface business requirements, integration needs, pain points, and success criteria.
• Deliver product demos tailored to client use cases. Translate technical features into business value for non-technical stakeholders.
• Design technically feasible, scalable solutions built on our product capabilities and integrations. Architect system setups, data flows, custom mapping, and API integrations
• Act as the technical point of contact across the Sales → Implementation → CS handoff
• Validate feasibility, scope integration, identify gaps early, and guide technical expectations.
• Produce clear, detailed technical proposals, system design docs, integration blueprints, and handoff documentation to support both client and internal teams.
• Perform system validation, verification, and QA before go-live.
• Train internal (IMs, CS, Support) and client teams on system usage, integration flows, and configuration capabilities.
• Build training materials, playbooks, and best practices.
• Partner with Sales, Product, Engineering, Customer Success, and Support to align on deliverables and technical constraints. Serve as escalation lead for technical issues during implementation.
• After go-live, monitor system performance, identify technical issues or optimization opportunities, and lead remediation or iteration efforts.

Technical Implementation Manager

Full-stack Engineer

• Contribute to the design and development of backend services and APIs.
• Write efficient, maintainable, and well-tested code in TypeScript (and occasionally other languages).
• Participate in design discussions, code reviews, and pair programming to learn from others and share your perspective.
• Collaborate with product and design teams to translate ideas into technical solutions.
• Help maintain and improve our continuous delivery pipeline as part of our trunk-based development practice.
• Support monitoring, logging, and testing efforts to ensure high system reliability.

Engineering Manager

• Lead and grow a team of engineers
• Drive architectural decisions
• Remain hands-on in building robust, scalable, and secure systems
• Help scale software strategy
• Elevate technical capabilities
• Report to the VP of Engineering
• Conduct regular 1:1s, set career development plans, and provide clear feedback
• Attract, recruit, and retain top engineering talent
• Lead the architecture and implementation of critical features and systems
• Write clean, scalable, and well-tested code
• Set standards for code quality, security, and system performance
• Work closely with Product, Executive Leadership, and other stakeholders to define and deliver product features

Customer Support

• Managing and resolving complex/high-impact customer issues that have been escalated beyond frontline support
• Overseeing and managing all internal and external escalations from the Post Sales department.
• Act as the primary point of contact for critical customer issues and at-risk situations.
• Ensuring timely and effective resolution of escalated cases, prioritizing customer satisfaction (goal is 24 hours).
• Handling escalated issues related to the Group Rate Internet (GRI) Project.
• Collaborating with relevant teams to address and resolve complex GRI-related customer concerns.
• Working closely with Customer Success Managers (CSMs) to address and resolve customer escalations.
• Providing expert guidance and support to CSMs on challenging customer situations.
• Actively monitoring and managing client communication channels, including Slack, Salesforce, and email, to identify and address potential escalations proactively.
• Ensuring consistent and clear communication with customers throughout the escalation process.
• Delivering a "white-glove" support experience characterized by promptness, compassion, and a strong focus on resolution.
• Proactively identifying opportunities to improve customer satisfaction and prevent future escalations.
• Collaborating with cross-functional teams to identify root causes of escalations and implement preventative measures.
• Maintaining detailed records of all escalated cases, including actions taken and resolutions achieved.
• Providing regular reports on escalation trends and key performance indicators to management.

Customer Support Escalation Lead

Customer Success Manager

• Manage an assigned portfolio of Property Manager customers, working closely with each to develop a tailored success plan
• Redefine customer success - deliver effortless, extraordinary experiences
• Streamline the resident, property manager, and investor journeys by partnering with them to understand their objectives, create personalized solutions, and help them exceed their goals
• Focus on ensuring the highest levels of customer success, prevent churn, and advocate for customer growth
• Partner with customers to help them achieve 75% RBP activation through quarterly audits and Impact Reviews
• Maintain a renewal rate above 95%
• Reduce churn by proactively identifying risks, intervening early, and implementing effective mitigation strategies.
• Monitor resident engagement, usage, and health metrics, identifying trends and providing actionable insights
• Provide usage and activation reports, identifying opportunities for improvement
• Educate customers on maximizing activations/enrollments, acting as an RBP ambassador to foster long-term success
• Proactively gather feedback and, when needed, share insights internally to ensure exceptional service at every level of the organization