Second Nature

Product Designer

• Lead content and user experience, reporting to the VP of Product
• Manage a team of 4–6 across product domains and strategic initiatives
• Operate as a strategic counterpart to product and engineering leadership in the Product Trio model
• Partner with Customer Success, Implementation, and Data leaders
• Establish a cohesive UX strategy and North Star for the Resident Experience Platform
• Raise the UX bar through critique, coaching, workshops, and design share-outs
• Hire, develop, level, and provide feedback and compensation input for team members
• Own named strategic design projects end to end
• Govern the design system, including tokens, patterns, accessibility standards, governance, and adoption reporting
• Lead the research practice and evidence-based decision-making
• Support content design alongside interaction and visual craft
• Define the AI UX/content operating model, including tooling, risk tiering, and guardrails
• Provide high-level framing, experience architecture, and design sprints for ambiguous, high-stakes product surfaces
• Deliver measurable improvements in resident onboarding, move-in satisfaction, support deflection, and internal operations workflows

Director of User Experience

DevOps Engineer

• Mantenerse al día con la rápida evolución de AWS y adaptarse continuamente a sus servicios y características cambiantes.
• Implementar y mantener mejores prácticas de seguridad en la nube.
• Optimizar costos equilibrando rendimiento, escalabilidad y gestión eficiente de recursos.
• Diseñar e implementar pipelines de CI/CD y soluciones de infraestructura como código para entornos complejos.
• Diagnosticar y solucionar problemas complejos de rendimiento y escalabilidad en sistemas distribuidos en la nube.
• Promover la colaboración entre equipos de desarrollo y operaciones y fomentar una cultura DevOps.
• Trabajar con AWS CodeX, Jenkins, Azure DevOps y GitHub Actions.

Cloud Specialist – DevOps

• Mantenerse al día con la rápida evolución de AWS: Los servicios y características de AWS se actualizan constantemente, lo que requiere un aprendizaje continuo y adaptación.
• Garantizar la seguridad en la nube: Implementar y mantener las mejores prácticas de seguridad en un entorno complejo y en constante cambio.
• Automatizar procesos complejos: Diseñar e implementar pipelines de CI/CD y soluciones de infraestructura como código para entornos complejos.
• Resolver problemas complejos de rendimiento y escalabilidad: Diagnosticar y solucionar problemas en sistemas distribuidos en la nube.
• Fomentar la colaboración y la cultura DevOps: Promover la colaboración entre equipos de desarrollo y operaciones y fomentar una cultura DevOps en la organización.
• Herramientas y Tecnologías Claves: AWS CodeX, Jenkins, Azure DEvOps y GitHub Action.

Cloud Specialist, DevOps

Dietitian

• Support people living with obesity to make sustainable lifestyle and behaviour changes
• Provide nutritional and lifestyle interventions in collaboration with the multidisciplinary team
• Conduct independent remote clinical assessments via video call and telephone
• Allocate service users to appropriate treatment pathways
• Deliver digital group-based and one-to-one interventions
• Facilitate in-person group sessions at South London sites
• Support service users on medicated and non-medicated programmes
• Attend MDT meetings to review, monitor, and optimise patient care
• Participate in clinical supervision for complex or high-risk cases
• Identify and manage clinical risk, including safeguarding concerns
• Maintain CPD, clinical supervision, and HCPC registration requirements
• Handle patient data confidentially in accordance with the Data Protection Act and GDPR
• Contribute to innovation projects, service evaluation, and programme development

Dietitian – Specialist Weight Management Service

General

• Provide psychological therapy to people living with obesity to support sustainable lifestyle and dietary changes in collaboration with the multidisciplinary team
• Independently implement initial assessment methods and allocate patients to suitable treatment
• Deliver group-based and one-to-one psychological interventions remotely via video calls and in person
• Support changes in eating behaviours and physical activity behaviours
• Facilitate in-person group sessions at South London sites
• Attend regular multidisciplinary team meetings to monitor patient care
• Attend clinical supervision with a Practitioner Psychologist to discuss complex cases
• Manage clinical risk, including safeguarding concerns
• Maintain CPD, clinical supervision, and BABCP registration requirements
• Maintain confidentiality in line with the Data Protection Act
• Monitor and support patient journeys through the service, including scheduling, attendance tracking, follow-up, GP letters, and protocol revision

Psychological Wellbeing Practitioner – Specialist Weight Management

Engineering Manager

• Lead and grow a team of 5–10 engineers
• Conduct regular 1:1s, set career development plans, and provide feedback
• Attract, recruit, and retain engineering talent
• Foster learning, inclusion, and engineering excellence
• Guide prioritization, technical challenges, and agile delivery
• Lead architecture and implementation of critical features and systems
• Write clean, scalable, well-tested code
• Set standards for code quality, security, and system performance
• Lead technical reviews, pair programming, and knowledge sharing
• Collaborate with Product, Executive Leadership, stakeholders, and other tech leads
• Define and deliver product features
• Set long-term engineering direction and system design
• Communicate technical concepts to non-technical audiences and influence product strategy
• Report to the VP of Engineering

Sales Development Rep

• Conduct outbound prospecting through cold calls, emails, and social networking
• Generate leads and initiate conversations with potential customers
• Qualify leads by understanding needs, pain points, and buying intentions
• Complete approximately 70–100+ calls per day
• Schedule approximately 15+ demos per month
• Work with Account Executives to align on ideal prospects
• Research prospective SFR Property Managers using Seamless.io, Zillow, Google, and other platforms
• Schedule and confirm demo times with prospects
• Become proficient in Salesforce and Salesloft
• Build and maintain a qualified leads and opportunities pipeline
• Collaborate with sales and marketing on targeted outreach strategies and campaigns
• Track lead interactions, update prospect information, and report pipeline activity using Salesforce and sales automation tools
• Monitor industry trends and market developments to identify opportunities
• Pursue ongoing training, skill development, and knowledge sharing

Sales Development Representative

Solutions Engineer

• Lead the design, architecture, and development of high-performance, scalable software systems
• Write, test, and maintain high-quality code, ensuring it meets both functional and non-functional requirements.
• Contribute to architectural decisions, ensuring scalability, performance, and maintainability of software systems.
• Uphold coding standards, best practices, and guidelines while conducting code reviews to ensure high-quality software.
• Analyze and resolve complex technical issues, optimizing code and improving system performance.
• Work closely with product managers, designers, and other engineers to understand business requirements and translate them into technical solutions.
• Drive continuous improvements in code quality, development processes, and team efficiency.
• Create and maintain technical documentation, including architecture diagrams and API specifications. Communicate technical decisions and strategies clearly to both technical and non-technical stakeholders
• Participate in agile development processes, including sprint planning, stand-up meetings, and retrospectives.
• Stay up-to-date with emerging technologies and industry trends to drive innovation

Staff Software Engineer – Integrations Team

Clinician

• The Second Nature StoryThe ChallengeObesity has become a global epidemic; in the UK, we spend £9 billion a year alone on diseases like type 2 diabetes (that's 10% of the NHS budget). What's shocking is most of this is preventable - through sustained lifestyle and habit change.
• **Enter Second Nature.**
• We're here to help people take control of their health. By bringing together behavioural science, technology, and incredible people, our grand mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all.
• About Us
• - 250,000+ lives positively changed through accessible, evidence-based healthcare.
• - 7,000+ Trustpilot reviews with an 'Excellent' rating from our members.
• - One of the UK's fastest-growing digital health companies, with ambitious plans for continued growth.
• - Trusted by the NHS and Vitality Health, with commissioned services that meet the highest standards of clinical quality.
• - A leader in GLP-1 weight management, and among the few providers approved to deliver these services within the NHS as the programme expands.
• - A place where people build careers, not just jobs - our average employee tenure is 4+ years, reflecting our culture, mission, and opportunities for growth.
• The RoleThis is an opportunity to work closely with, and under the clinical oversight of, our Principal Doctor, helping to build a safe, resilient NHS prescribing service as it continues to grow.
• You'll play a key role in the day-to-day clinical delivery of our private, BSOP and Specialist Weight Management (SWMS) pathways, prescribing, reviewing complex cases, actioning MDT outcomes, and supporting our health coaches. As a trusted member of the clinical team, you'll help ensure patients receive safe, high-quality care while contributing to the ongoing development and scalability of our services.
• This role offers real clinical responsibility, broad variety, and the opportunity to shape how a fast-growing digital health service delivers care.
• What You'll Do
• - Deliver prescribing support across our BSOP service, including clinical assessments, medication reviews, issuing prescriptions, and responding to prescribing queries in line with agreed protocols.
• - Review patient eligibility using the information available to you, including Summary Care Records and GP records, online questionnaires, medical history, and biometric, self-reported and laboratory data.
• - Deliver planned monthly follow-ups, monitoring adherence, response and side effects, and working with our Patient Coordinators to manage recall and safety monitoring
• - Undertake complex patient reviews and comprehensive medication assessments within SWMS, escalating cases to the MDT and consulting with the Principal Doctor where appropriate.
• - Action MDT outcomes promptly and to a high clinical standard, including liaising with GPs and secondary care clinicians, conducting patient consultations and follow-up calls, and managing sensitive conversations such as medication discontinuation or treatment ineligibility.
• - Provide clinical leadership within SWMS MDT meetings when the Principal Doctor is unavailable, ensuring continuity of safe and effective decision-making.
• - Support the growth of our Right to Choose pathway by advising on referral triage, reviewing complex cases, and supporting colleagues with clinically sensitive patient communications.
• - Act as a trusted clinical resource for health coaches across all Second Nature services, providing advice, answering clinical queries, and delivering education and training on key topics.
• - Contribute to the development and continuous improvement of clinical protocols, prescribing guidance, training materials, and audit activities, ensuring compliance with CQC standards and wider regulatory requirements.
• - Exercise sound clinical judgement, managing your own prescribing responsibilities while escalating complex or high-risk cases through the appropriate governance pathways.

Customer Support

• Lead, coach, and motivate a team of 10–15 fully remote calls agents, ensuring high levels of engagement and consistent performance.
• Manage call campaigns focused on engagement and milestones, ensuring successful delivery against targets.
• Build a positive, high‑energy team culture to keep agents motivated in a high‑volume and often repetitive environment.
• Monitor team KPIs, focusing on:
• **Call Quality** – ensuring conversations meet standards of empathy, clarity, and compliance.
• **Conversions** – driving successful outcomes from engagement calls.
• **Call Completion** – ensuring agreed volumes of calls are made and completed effectively.
• Partner with the Quality Monitoring Specialist to review performance, identify trends, and introduce training or process changes.
• Provide constructive coaching and feedback, supporting both individual growth and team‑wide development.
• Hold regular 1:1s, personal development sessions, and team meetings to maintain alignment and motivation.
• Drive continuous improvement by introducing new processes, workflows, and best practices to boost both efficiency and quality.
• Act as a point of escalation for complex queries and safeguarding cases.