Director of User Experience

Second Nature

UX Director leading design strategy, research, systems, and AI practices for Second Nature’s resident experience platform. Managing designers and improving experiences for residents and property managers.

Posted 9/10/2026full-timeRemote • 🇺🇸 United StatesLead💰 $170,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in digital product UX, with a strong focus on leading design teams and establishing effective UX strategies. Proficient in design systems governance, AI tooling, and evidence-based decision-making to enhance user experiences and operational workflows.

Highest-signal resume keywords

Digital Product UX ExperienceDesign Systems GovernanceTeam ManagementAI Tooling for DesignExecutive Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UX StrategyDesign Systems ArchitectureUsability TestingBehavioral Data AnalysisExperience ArchitectureContent DesignDesign CritiqueMetrics DefinitionPrototypingResearch Practice Development

Soft Skills

CoachingTeam DevelopmentStrategic PartnershipCommunication

Tools & Technologies

AI ToolingDesign System Compliance Tools

Industry Keywords

User ExperienceResident Experience PlatformProduct Trio ModelHigh-Stakes Product SurfacesAccessibility Standards

About the role

Key responsibilities & impact

Lead content and user experience, reporting to the VP of Product
Manage a team of 4–6 across product domains and strategic initiatives
Operate as a strategic counterpart to product and engineering leadership in the Product Trio model
Partner with Customer Success, Implementation, and Data leaders
Establish a cohesive UX strategy and North Star for the Resident Experience Platform
Raise the UX bar through critique, coaching, workshops, and design share-outs
Hire, develop, level, and provide feedback and compensation input for team members
Own named strategic design projects end to end
Govern the design system, including tokens, patterns, accessibility standards, governance, and adoption reporting
Lead the research practice and evidence-based decision-making
Support content design alongside interaction and visual craft
Define the AI UX/content operating model, including tooling, risk tiering, and guardrails
Provide high-level framing, experience architecture, and design sprints for ambiguous, high-stakes product surfaces
Deliver measurable improvements in resident onboarding, move-in satisfaction, support deflection, and internal operations workflows

Requirements

What you’ll need

8+ years in digital product UX
3+ years managing designers directly
Current hands-on design experience with recent work examples
Demonstrated ability to grow and level up people
Design systems experience at the architecture level, including tokens, patterns, distributed contribution, and drift management
Ability to evaluate UX and content work quality and level
Ability to define, instrument, and act on success metrics
Executive communication skills, including UX strategy, tradeoffs, outcomes, and business metrics
Ability to build a research practice with residents and property managers, including usability testing and behavioral data
A clear position on AI and design
Hands-on experience with AI tooling for prototyping, content, research synthesis, or design-system compliance on shipped work
Experience across consumer and operator design
Must be available during scheduled working hours and maintain a quiet, professional, distraction-free workspace
Must have reliable high-speed internet
Must attend bi-annual in-person company meetings
Must provide proof of legal right to work in the United States after hiring

Benefits

Comp & perks

Equity
Bonus, including 10% Director Bonus
Medical, Dental, Vision, & Life Insurance
401K Plan
Open PTO and sick days
Remote work from anywhere in the US
Bi-annual in-person company meetings with business travel reimbursed according to company guidelines
Diverse, inclusive, supportive, and growth-focused culture
Professional growth opportunities
Award-winning, customer-loved platform