Scratch Financial

Sales Development Rep

• Promote Scratch Checkout to veterinary hospitals, clinics, and practice groups via phone, email, and social outreach.
• Master the value proposition and benefits of Scratch’s payment platform and financing options.
• Generate and qualify leads through cold-calling, targeted email campaigns, and account research.
• Book meetings and product demos for Account Executives with qualified prospects.
• Maintain accurate records of outreach activities and customer information in HubSpot for transparency and pipeline management.
• Stay informed on veterinary industry trends, payment technology developments, and competitor offerings.
• Drive results through a positive, proactive, and no-excuses attitude on every call and meeting.
• Consistently meet or exceed pipeline creation and meeting-setting metrics.

Sales Development Representative

Account Executive

• Own the final stages of the sales pipeline with a consultative close process
• Partner with SDR colleagues to ensure a healthy prospect pipeline, contributing to early stage efforts when necessary
• Drive significant revenue growth by consistently exceeding quarterly sales targets
• Own and proactively manage a pipeline of customers, providing leadership team forecasting updating
• Collaborate with the sales, customer success and business operations teams to refine go-to-market strategies, and share insights and best practices
• Establish strong relationships with prospects, serving as a trusted advisor throughout their buying journey

Growth Marketing

• Lead the planning and execution of 3–5 strategic pilots annually
• Act as the strategic operator for high-priority new initiatives
• Evaluate pilot performance against defined success criteria and drive go/no-go decisions
• Translate pilot learnings into repeatable playbooks and commercial frameworks for future launches
• Support executive leadership with strategic analysis, presentations, and recommendations
• Collaborate with Finance, Analytics, and Product to quantify the revenue and margin impact of commercial programs
• Serve as the primary commercial strategist for enterprise account renewals and expansions
• Develop executive-ready business cases and proposals for consolidator and strategic account negotiations
• Coordinate cross-functional workstreams across Sales, Product, Finance, and external partners

Director of Strategy – Growth

Financial Planning and Analysis

• Own capital strategy & debt facility management
• Serve as the company's primary financial lead on any M&A, recapitalization, or exit process
• Own the annual budget and quarterly forecast process
• Own the integrity of monthly, quarterly, and annual financial statements across GAAP reporting, lender compliance, and management reporting
• Serve as primary financial point of contact for existing equity investors and board members
• Directly manage a team of 5 spanning FP&A, accounting, and finance operations

Vice President

• Own the credit strategy behind every lending decision at Scratch Pay
• Lead scoring models and policy layers, manage portfolio performance
• Set and execute strategy for underwriting, collections, and loan performance
• Partner closely with the SVP of Product on lending product improvements
• Lead a lean but high-performing credit risk team
• Identify AI-powered tools for operational efficiency

VP of Credit Risk

Content Marketing Manager

• Own the content strategy and execution across marketing and sales
• Develop Scratch’s content strategy, including SEO and AEO frameworks
• Drive performance through content engagement and pipeline attribution
• Manage the editorial calendar for consistent SEO-informed content
• Ideate and create sales enablement materials and manage email content
• Lead social short-form content across various channels
• Own webinar strategy and execution
• Source and build customer testimonials

Scratch Financial

Sales Development Representative

Account Executive

Director of Strategy – Growth

CFO

VP of Credit Risk

Content Marketing Lead