Manager

• Lead and manage a geographically distributed team of Deskside and Field Support Technicians and Supervisors
• Ensure delivery of high-quality IT support services across corporate offices, field locations, and remote environments
• Accountable for team performance, service delivery excellence, budget adherence, stakeholder engagement, and execution of IT support projects
• Directly manage and mentor technicians and supervisors; set performance expectations and conduct appraisals
• Develop and implement training plans; ensure adequate staffing and coverage
• Oversee daily deskside and field support operations; monitor SLA compliance, ticket queues, and customer satisfaction metrics
• Own asset lifecycle management including procurement, inventory, deployment, and decommissioning
• Coordinate hardware installations, office openings, relocations, and closures; ensure compliance with IT policies
• Develop and manage annual budget; collaborate with procurement and finance for purchasing and vendor management
• Partner with Technology Operations, Systems Engineering, Desktop Engineering, and business stakeholders
• Lead IT support projects including hardware refreshes, software rollouts, and infrastructure upgrades

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