Satispay

Customer Support

• Merchant Onboarding. Assist merchants during activation, ensuring they are equipped to use Satispay effectively.
• Ticket Management. Handle a high volume of inbound tickets, responding promptly and accurately to merchant inquiries.
• Active Troubleshooting. Address and resolve basic technical or operational issues, escalating more complex cases as needed.
• Technical Tools Usage. Use internal platforms such as Merchant Console, Business App, Dashboard, and documentation tools with growing proficiency.
• Collaboration. Work closely with teams to facilitate smooth onboarding and issue resolution.
• Feedback Collection. Gather and share merchant insights with internal teams to enhance our services.
• Process Improvement: Identify recurring issues and suggest improvements to streamline merchant support operations.

Junior Merchant Support Representative

Customer Success Manager

• Developing and executing canvas strategies aimed at guiding users through their product journey.
• Collaborating with cross-functional teams to create engaging and informative canvas content, including emails, in-app messages, and educational materials.
• Leveraging data analytics to gain insights into user engagement patterns and preferences.
• Generating reports and providing recommendations to enhance canvas performance.
• Analyzing user behavior and feedback to continually optimize canvas activities.
• Monitoring engagement metrics and user interactions to identify opportunities for improvement.
• Using customer segmentation strategies to tailor canvases to different user segments.
• Implementing personalization tactics to enhance the relevance and effectiveness of canvas content.

CRM Manager

Compliance

• Identify, analyze, and monitor European regulatory obligations (especially in Luxembourg and Italy), official guidance, and market practices relevant to Satispay's business.
• Conduct risk assessments and gap analyses across operations and products to ensure compliance.
• Assist in managing internal policies, regulatory developments, manuals, and procedures to maintain an up-to-date compliance framework.
• Execute the Compliance Monitoring Program and thematic reviews, highlighting weaknesses and issuing follow-ups to ensure adherence.
• Support the creation of compliance reports for senior management, providing insights on the regulatory landscape and compliance status.

Regulatory Compliance Officer

• Identify, analyze, and monitor European regulatory obligations, official guidance, and market practices relevant to Satispay's business.
• Conduct risk assessments and gap analyses across operations and products to ensure compliance.
• Assist in managing internal policies, regulatory developments, manuals, and procedures to maintain an up-to-date compliance framework.
• Execute the Compliance Monitoring Program and thematic reviews, highlighting weaknesses and issuing follow-ups to ensure adherence.
• Support the creation of compliance reports for senior management, providing insights on the regulatory landscape and compliance status.

• Regulatory analysis – Identify, analyze, and monitor European regulatory obligations (especially in Luxembourg and Italy), official guidance, and market practices relevant to Satispay's business.
• Risk & gap assessment – Conduct risk assessments and gap analyses across operations and products to ensure compliance.
• Policy framework support – Assist in managing internal policies, regulatory developments, manuals, and procedures to maintain an up-to-date compliance framework.
• Monitoring & reviews – Execute the Compliance Monitoring Program and thematic reviews, highlighting weaknesses and issuing follow-ups to ensure adherence.
• Reporting to leadership – Support the creation of compliance reports for senior management, providing insights on the regulatory landscape and compliance status.

Product Designer

• Lead the end-to-end design of new features and products, from discovery to delivery
• Help grow and improve the design system to impact scalability and product-wide consistency
• Drive the design lifecycle for key product areas with autonomy and ownership
• Act as a strategic partner, using design to influence product direction and business goals
• Mentor other designers and foster a culture of design excellence and innovation
• Use qualitative and quantitative data to measure design impact and inform product strategy
• Craft clear, concise UX copy to enhance product usability
• Ensure accessibility and inclusivity, accounting for users with visual and motor impairments

Senior Product Designer

Financial Planning and Analysis

• Support the Chief Compliance Officer in implementing and maintaining a robust Compliance Monitoring Programme; perform second-line of defense controls, highlight weaknesses, and issue recommendations
• Identify, assess, and mitigate compliance risks associated with existing and new investment products, including crypto-assets; manage compliance incidents
• Monitor changes in laws and regulations and advise the Authorised Management and Product teams on business impacts
• Contribute to regulatory strategy and support future license extension processes
• Draft, update, and maintain compliance policies and procedures
• Ensure timely and accurate regulatory reporting, including the CSSF annual questionnaire on financial crime
• Support interactions with regulators on investment services matters, inspections, and periodic updates; act as primary point of contact with auditors
• Develop and deliver compliance training programs for employees
• Support drafting regular Compliance reports to the Authorised Management and Board of Directors

Junior Merchant Support Representative

CRM Manager

Regulatory Compliance Officer

Regulatory Compliance Officer

Regulatory Compliance Officer

Regulatory Compliance Officer

Regulatory Compliance Officer

Senior Product Designer

Senior Compliance Officer, Investment Products