Satispay

Insurance

• Serving as the primary expert on insurance regulations and Italian distribution frameworks, ensuring the legal and regulatory health of the business line.
• Acting as the lead negotiator and point of contact for brokers and insurance companies, managing carrier relationships while we operate as the distributor.
• Driving the "Growth and Sales" strategy for the insurance line, taking full responsibility for how products are distributed and sold in the market.
• Managing the entire lifecycle of the vertical, aligning regulatory requirements, partner capabilities, and customer needs.
• Partnering with the Product Team to identify and craft differentiating products that add value to Consumers, Merchants, and Employers within the Satispay network.
• Leading and mentoring high-performing teams, collaborating closely with peers with structured communication and transparency, demonstrating a commitment to integrity and ownership.

Head of Insurance Products

Manager

• Design and establish a new Dispute Resolution Process, ensuring efficient, timely, and fair resolutions while minimizing financial exposure.
• Lead dispute and chargeback handling: Design and implement the full lifecycle: from intake and investigation to evidence compilation, response drafting, and escalation through internal and external channels.
• Perform deep-dive analysis to spot root causes, emerging patterns, and process gaps. Translate insights into prevention and recovery actions.
• Standardize workflows, SLAs, and quality checks to increase win rates, reduce manual effort, and improve cycle time.
• Stay current with applicable regulations and industry best practices related to chargebacks and consumer protection.
• Partner with FinCrime, Customer Support, Legal, and Product to prevent chargebacks upstream and elevate customer experience.
• Create playbooks, guidelines, and training to upskill internal teams on dispute handling and prevention.
• Use and refine internal tools and reporting to monitor performance, quality, and risk metrics.

Chargeback Manager

Analyst

• Performing daily review and accurate disposition of transaction monitoring alerts (Fraud & AML/CTF) across Consumer and Merchant profiles.
• Conducting periodic reviews and maintenance of KYC/KYB documentation for high-risk customers.
• Preparing initial case documentation and narratives for alerts that require deep-dive investigations.
• Owning a specific 'Focal Area' to drive value-creation and provide timely feedback to Quality and Product teams.
• Working with KYC/KYB and Customer Care teams to manage necessary customer outreach via ZenDesk or FreshDesk.
• Actively hunting for emerging Fraud/AML typologies and ensuring all actions are documented with the highest standard of audit readiness.

Fincrime Analyst

Financial Planning and Analysis

• Oversee accounts payable, receivable, and the general ledger
• Manage payroll processing and financial data management
• Manage capital expenditures and asset management
• Verify the completeness and integrity of bookkeeping
• Oversee closing processes, including journal entries and reconciliations
• Maintain adherence to tax laws and company policies
• Support the preparation and analysis of financial statements
• Continuously work on improving financial processes and systems

Financial Accountant

Backend Engineer

• Define Technical Strategy: Define the technical strategy for the Consumer Wealth domain. You will architect complex subsystems that power savings and investment features, with cross-product considerations, leading efficient initiatives impacting multiple groups.
• Advance the Architecture: Design and build scalable, high-quality systems that solve complex financial engineering problems, including managing and simplifying the most complex back-end systems for savings and wealth management.
• Technical Thought Leadership: Build cross-organizational relationships to drive technical alignment, represent the technical vision externally and internally, and stay ahead of emerging technology trends in FinTech and wealth management.
• Develop Talent: Develop the next generation of technical leaders and champion a culture of high-quality engineering and continuous improvement.
• Generate Impact: Play a vital role in helping users grow their wealth and reach their financial goals through your contributions to the Consumer Wealth back-end infrastructure, directly contributing to Satispay's mission.

Senior Software Engineer, Back End Developer - Consumer Wealth

• Define the technical strategy for the Consumer Wealth domain
• Architect complex subsystems that power savings and investment features
• Design and build scalable, high-quality systems for financial engineering problems
• Build cross-organizational relationships for technical alignment
• Develop the next generation of technical leaders
• Help users grow their wealth and reach financial goals through contributions to the infrastructure

• Define the long-term technical vision for critical domains.
• Architect complex subsystems that serve as the foundation for the entire company.
• Design and scale high-throughput engines responsible for transaction ledger and payment orchestration.
• Provide the base infrastructure for Identity and Access Management (IAM).
• Develop and optimize sophisticated services dedicated to managing credit risk and fraud detection.
• Actively define requirements and collaborate with stakeholders to translate high-level objectives into actionable requirements.
• Mentor the next generation of engineers and drive the adoption of AI-powered tools and methodologies.

Senior Software Engineer, Back End Developer – Core Domain

• Define the technical strategy for the Consumer Wealth domain
• Architect complex subsystems that power savings and investment features
• Design and build scalable, high-quality systems for financial engineering problems
• Build cross-organizational relationships for technical alignment
• Develop the next generation of technical leaders and champion high-quality engineering
• Play a vital role in helping users grow their wealth and reach their financial goals through contributions to the back-end infrastructure

Senior Software Engineer, Back End Developer – Consumer Wealth

• Define the technical strategy for the Consumer Wealth domain
• Architect complex subsystems that power savings and investment features
• Design and build scalable, high-quality systems
• Build cross-organizational relationships to drive technical alignment
• Develop the next generation of technical leaders
• Play a vital role in helping users grow their wealth and reach their financial goals

• Define the technical strategy for the Consumer Wealth domain
• Architect complex subsystems that power savings and investment features
• Design and build scalable, high-quality systems that solve complex financial engineering problems
• Build cross-organizational relationships to drive technical alignment
• Represent the technical vision externally and internally
• Develop the next generation of technical leaders
• Play a vital role in helping users grow their wealth and reach their financial goals

• Define Technical Strategy: You will define the long-term technical vision for our most critical domains. You will architect complex subsystems that serve as the foundation for the entire company, balancing cross-product requirements with the need for extreme speed and reliability.
• Architect Core Financial Systems: You will design and scale the high-throughput engines responsible for our transaction ledger, payment orchestration, and integrations with external banks, ensuring our "source of truth" is always accurate and available.
• Own Identity & Security Infrastructure: You will provide the base infrastructure for Identity and Access Management (IAM). You will build and maintain the authentication and authorization layers that secure and protect our users.
• Engineer Risk & Fraud Solutions: You will develop and optimize sophisticated services dedicated to managing credit risk and fraud detection, implementing logic that protects the company in real-time.
• Technical Thought Leadership: You will be a key contributor to the product development lifecycle by actively defining requirements. This involves collaborating closely with Product Managers, technical leads, and business stakeholders to translate high-level objectives into clear and actionable requirements. Your responsibilities will include conducting analysis, documenting detailed specifications, and ensuring that all defined requirements are traceable, verifiable, and align with the overall strategic goals and technical architecture.
• Develop Talent: Mentor the next generation of engineers, fostering a culture of precision, operational excellence thinking, and high-quality engineering in a high-paced environment. Drive the adoption of AI-powered tools and methodologies within the team to significantly accelerate development cycles and enhance output quality and efficiency.

• Define Technical Strategy: You will define the long-term technical vision for our most critical domains.
• Architect Core Financial Systems: You will design and scale the high-throughput engines responsible for our transaction ledger.
• Own Identity & Security Infrastructure: You will provide the base infrastructure for Identity and Access Management (IAM).
• Engineer Risk & Fraud Solutions: You will develop and optimize sophisticated services dedicated to managing credit risk and fraud detection.
• Technical Thought Leadership: You will be a key contributor to the product development lifecycle by actively defining requirements.
• Develop Talent: Mentor the next generation of engineers, fostering a culture of precision and operational excellence thinking.

• Define the long-term technical vision for critical domains
• Architect complex subsystems that serve as the foundation for the entire company
• Design and scale high-throughput engines responsible for transaction ledger and payment orchestration
• Provide base infrastructure for Identity and Access Management
• Develop and optimize services for credit risk and fraud detection
• Collaborate with Product Managers and technical leads to define requirements
• Mentor the next generation of engineers and foster a culture of high-quality engineering

• Define Technical Strategy: You will define the long-term technical vision for our most critical domains.
• Architect Core Financial Systems: You will design and scale the high-throughput engines responsible for our transaction ledger.
• Own Identity & Security Infrastructure: You will provide the base infrastructure for Identity and Access Management (IAM).
• Engineer Risk & Fraud Solutions: You will develop and optimize sophisticated services dedicated to managing credit risk and fraud detection.
• Technical Thought Leadership: You will be a key contributor to the product development lifecycle.
• Develop Talent: Mentor the next generation of engineers, fostering a culture of precision, operational excellence thinking, and high-quality engineering.