Satcom Direct

Sales

• Responsible for developing a go-to-market plan in the United States
• Develop a pipeline and close near to medium term new business
• Schedule and attend on-site customer demos in partnership with the pre-sales engineering team
• Create compelling and innovative commercial proposals
• Represent SDG at various regional events, trade shows and conferences

Sales Director – Special Mission Aircraft Connectivity

Field Engineer

• Provide telephone and onsite technical support to customers, dealers, and OEMs regarding Gogo Business Aviation and Satcom Direct systems, services, and network performance
• Troubleshoot complex technical issues related to connectivity, network performance, system installations, and aircraft compatibility
• Collaborate with Customer Support, Aircraft Application Engineers, and Technical Support teams to resolve escalated cases efficiently
• Conduct Entry into Service (EIS) training for customers and dealers on system usage, hardware operations, and service compatibility
• Provide support with regression testing, verification of software/hardware fixes, and contribute to process improvement initiatives
• Perform root cause investigations, document findings, and provide recommendations to enhance product support
• Assist with reviewing and preparing technical documentation, including user manuals and installation guides
• Adhere to case management standards for data collection, traceability, and issue resolution
• Represent the company at trade shows, workshops, and customer meetings to promote products and services
• Work closely with the Sales team to conduct customer demonstrations and provide technical expertise during client engagements
• Maintain knowledge of regulatory changes affecting aviation connectivity systems and installations

Field Service Engineer

Business Development Rep

• Responsible for developing a go-to-market plan in the United States, specifically to address the sale of SATCOM equipment and airtime into large US defense primes, involved with Mil/Gov aircraft
• Build and develop a pipeline, to support the closing of near to medium term new business, in accordance with the company financial targets
• Schedule and attend on-site customer demos in partnership with the pre-sales engineering team
• Use entrepreneurial 'flair' to create compelling and innovative commercial proposals
• Partner with various internal groups (e.g., Engineering, pricing, marketing) when developing new proposals and commercial offers
• Represent SDG at various regional events, trade shows and conferences to promote our products, increase market awareness and develop new relationships
• Work autonomously with minimal supervision (post initial onboarding training and familiarisation period) while maintaining good communication with the wider team
• Maintain CRM and provide regular and accurate opportunity and pipeline status’

Director, Business Development – Military Systems Integrators

Account Manager

• Responsible for managing the existing Civil Government book of business, including contract management, renewals, activations and upgrades
• Undertake regular customer account reviews and upsell where possible
• Support the Sales Director with new opportunities, including quote generation and back-office support, where applicable
• Manage the pipeline and CRM database for the allocated area
• Partner with various internal groups (e.g., Engineering, pricing, marketing) when developing new proposals and commercial offers
• Work autonomously with minimal supervision (post initial onboarding training and familiarisation period) while maintaining good communication with the wider team
• Maintain CRM and provide regular and accurate opportunity and pipeline status’

Senior Account Manager – Civil Government

Operations

• Act as a strategic thought partner to Sales Leaders and cross-functional partners to drive revenue growth
• Streamline the sales process by implementing standard methodologies and consistently improving key workflows.
• Identify education and tooling needs for the Sales team and collaborate with Sales Ops and cross-functional partners to address them
• Use data and market intelligence to generate insights that inform decisions and strategy
• Define commercial tactics and performance benchmarks to grow revenue, customers, and sales productivity
• Lead and support projects that span incentives, Salesforce hygiene, workflow optimization, tooling adoption, and process improvements
• Manage multiple initiatives at once, ensuring clear milestones, stakeholder alignment, and timely delivery
• Identify market opportunities and prioritize customer segments to address gaps
• Ensure accurate and timely processing of government sales orders, maintaining compliance with contractual and regulatory requirements

Senior Specialist, International Sales Operations

• Support the development and execution of sales and marketing strategies for the introduction and promotion of Gogo’s inflight internet products and services
• Develop programs, promos, and a formal pipeline in support of the region
• Provide key support for airport event activities with on-site presence when required
• Be an active influence within the local aviation community
• Engage with the OEM and Dealer support team
• Partner with various internal groups when developing and executing marketing communications elements
• Recommend product feature improvements and upgrades to product development and engineering team
• Assist other Regional Sales Managers in reaching company sales goals
• Deliver professional sales service to new and existing customers
• Attend industry and OEM trade shows and regional events
• Collaborate with Manager to analyze program/campaign performance data and present findings and recommendations to team

Sales Director – Special Mission Aircraft Connectivity

Field Service Engineer

Director, Business Development – Military Systems Integrators

Senior Account Manager – Civil Government

Senior Specialist, International Sales Operations

Senior Regional Sales Manager – New England, Canada