Satcom Direct

Senior Account Manager – Civil Government

Satcom Direct

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $128,000 - $160,000 per year

Job Level

Senior

About the role

  • Responsible for managing the existing Civil Government book of business, including contract management, renewals, activations and upgrades
  • Undertake regular customer account reviews and upsell where possible
  • Support the Sales Director with new opportunities, including quote generation and back-office support, where applicable
  • Manage the pipeline and CRM database for the allocated area
  • Partner with various internal groups (e.g., Engineering, pricing, marketing) when developing new proposals and commercial offers
  • Work autonomously with minimal supervision (post initial onboarding training and familiarisation period) while maintaining good communication with the wider team
  • Maintain CRM and provide regular and accurate opportunity and pipeline status’

Requirements

  • 7-12 years of account management experience in a related field (e.g. Aerospace, Defense, Satellite, or Aviation)
  • Ability to travel up to 20%
  • Excellent verbal communication and presentation skills
  • High quality proposal writing and commercial acumen
  • Demonstrates strong entrepreneurial behaviours
  • Strong planning, organizational, analytical, leadership, interpersonal, decision-making, skills
  • Strong negotiation, conflict resolution, and customer service skills
  • Prior experience with Salesforce or other CRM systems
  • Prior experience in military or commercial satellite communications (SATCOM)
  • Ability to learn quickly and make effective decisions
  • Meet tight time constraints and deadlines
Benefits
  • medical, dental and vision coverage with plans that can fit each employee’s needs.
  • immediate vesting 401k plan
  • paid time off
  • volunteer time off
  • option to participate in an Employee Stock Purchase Plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementproposal writingcommercial acumennegotiationconflict resolutioncustomer serviceanalytical skillsdecision-making
Soft Skills
verbal communicationpresentation skillsentrepreneurial behavioursplanningorganizational skillsleadershipinterpersonal skills