Full-stack Engineer

• Develop and maintain a strategic roadmap for our CTL and SAS Administrator functions as it relates to our MCS service offerings and capabilities, aligning with SAS and MCS business goals and market demands.
• Evaluate, reimagine and adopt new ways of working and value that can be driven through AI, Automation and Process Improvement to improve the CTL and SAS Administrator roles.
• Collaborate with SAS MCS Offering Managers across core HMS, V4, SAS 9, RF&C, CSDM, and LSAF, Pricing, MCS Regional Customer Experience and Sales/Market leaders to ensure the CTL and SAS Admin function and value is embedded into our MCS market offers.
• Engage our CTLs and SAS Admins across the globe in the market launch, enablement and feedback loop for new and expanded MCS market offers.
• Continuously enable our CTLs and SAS Admins with expanded role-based, SAS product, MCS offering, and technology training.
• As the Community of Practice Leader for our Global CTL and SAS Admin community, you will be responsible for building and fostering a vibrant and collaborative environment that encourages knowledge sharing, best practices, and continuous improvement.
• Establish and nurture a strong network of CTL and SAS Admin practitioners across the globe, creating opportunities for members to connect, collaborate, and share insights.
• Facilitate regular meetings, webinars, and workshops to disseminate knowledge, share experiences, and discuss challenges and solutions related to these roles.
• Develop and promote best practices, standards, and guidelines for the CTL and SAS Admin functions ensuring consistency and excellence across the community globally.
• Foster active engagement and participation within the community by creating a welcoming and inclusive environment, recognizing contributions, and encouraging collaboration.
• Gather feedback from community members to assess the effectiveness of the Community of Practice and identify areas for improvement.
• Develop, monitor, analyze and report on business value and impact of the CTL and SAS Admin functions across the globe using a data and KPI driven approach to provide objective CTL and SAS Admin functions and role performance evaluation and continuous improvement actions.
• Ensure the CTL and SAS Admin offering complies with relevant regional, global and sector regulations, standards, and best practices.
• Engage with SAS MCS customers, market leaders and MCS regional teams to gather feedback, understand their needs, and ensure the CTL and SAS Admin offerings and functions are meeting market expectations.
• Evangelize SAS Managed Cloud Services benefits and opportunities by attending leadership team meetings, speaking at town halls and other events inside and outside CIS to build understanding and excitement about SAS Manage Cloud Services.

Senior Cloud Technical Lead – Offering Manager

Business Analyst

• Act as the primary L2 support for Salesforce and Vonage, including triaging, debugging, and resolving issues in collaboration with technical teams.
• Serve as the customer-facing point of contact for stakeholders, ensuring timely communication and resolution of cases, incidents, and inquiries.
• Document and track issues, root causes, and resolutions to improve support processes and knowledge base.
• Partner with product managers and engineering teams to gather and analyze business requirements for Salesforce enhancements.
• Refine and groom user stories with Salesforce-specific acceptance criteria.
• Maintain clear and continuous communication with stakeholders across business units.
• Create and maintain documentation such as process flows, data mappings, and business rules, with an emphasis on Salesforce architecture and objects.
• Identify recurring issues and recommend process improvements or automation solutions.

Senior Business Analyst – Salesforce, L2 Support – Salesforce, Vonage

Director

• Lead the engineering team to execute in a highly agile environment
• Drive processes for code deployment and synchronization across environments
• Provide technical leadership and mentoring across the organization
• Champion initiatives to align engineering standards and processes
• Participate in roadmap estimation and resource alignment to meet organizational goals
• Responsible for people development, resource management and enhancing overall productivity
• Identify and recruit internal/external talents to ensure effective mix of competencies
• Set and communicate team/individual objectives and KPIs to inspire individuals to achieve high performance
• Implement development plans and coach individuals to reach their maximum talent
• Provide regular constructive feedback on performance/development and address performance issues in a timely manner
• Recognize high performers to maintain motivation and retain key talent
• Regularly communicate on company news and team progress against business plan
• Direct and manage development partner relationships

Director Development

Security Engineer

• Work in active partnership with development teams in identifying and building solutions to secure code and the implementation of application vulnerability scanning and penetration testing contributing documentation, developer guidance and training, and repositories with examples of best practices in secure architecture, design, design, and operational patterns and practices.
• Perform risk based prioritized and periodic reviews of application architecture to identify security gaps and generally help improve the security posture of business-critical multi-tier applications in legacy, hybrid cloud, and public cloud environments.
• Work cross organizationally with engineering (security champions, architects, and developers) and operations to assist in the identification, risk assessment, and remediation of security issues, and Product Management to ensure security implementations are consistent business objectives and customer requirements ensuring alignment to SAS security standards, policies, and procedures and other global regulatory requirements.
• Assist in the creation of dashboards and on-demand reporting of a product division’s security posture and make recommendations for improvements aligning to Secure by Default and Zero Trust principles.
• Identify, train, and partner with divisional Security Champions in place with product architecture and engineering teams.
• Help champions assess and gauge risk to identify security gaps or seams in the products and integrated solutions.
• Collaborate with other teams within security to identify new tools and processes to integrate into the Secure SDLC.
• Recommend and promote software security policies, standards, and procedures that can improve the global security posture of the company.
• Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.

Application Security Architect

• Contribute to designs for new tools, systems, and frameworks
• Build a web app used to design streaming data orchestration flows that power real-time decisioning solutions
• Participate in project scoping and tracking using the Agile methodology in a continuous delivery environment
• Work with usability and accessibility analysts and technical writers to meet corporate, product, and market requirements
• Mentor junior team members
• Be encouraged to participate in open-source projects on behalf of SAS.
• Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals.
• Embrace curiosity, passion, authenticity and accountability.

Software Developer

Program Manager

• Develops end-to-end solutions for customers that seamlessly integrate Veradigm products and services.
• Oversees a team responsible for delivering high-quality solutions, communicating and coordinating between internal and external teams to achieve solution goals, managing projects to integrate technical solutions, and ensuring solutions meet timeline and budget deliverables.
• Develops solutions requirements, drives collaborative efforts across teams, mitigates risks, and removes obstacles to success.
• Manages end-to-end solutions for customers, ensuring seamless integration of Veradigm products and services.
• Translates market opportunities into customer solutions.
• Manages projects, including timeline and deadline development, running and leading scrums, stand-ups, retrospectives, and reviews. Serves as the primary point of contact for all project-related communications, coordinating with internal teams and external stakeholders. Develops and maintains comprehensive project documentation, including requirements, project plans, and reports.
• Identifies, assesses, and mitigates project risks and issues, ensuring timely and on-budget delivery of solutions.
• Hires, develops, leads, manages, evaluates, trains, and mentors a team of professionals tasked with bringing customer solutions to fruition.
• Drives and executes software development lifecycle (SDLC) as well as product, program, or solution roadmap.

Manager, Technical Program Management

Backend Engineer

• Provide technical leadership to a team of developers working mostly with C and Java codebases.
• Lead cross departmental initiatives, documenting and managing projects to meet deadlines and optimize developmental resources.
• Collaborate with cross-functional teams across R&D and product management to ensure timely and successful delivery.
• Drive technical initiatives and mentor junior developers to foster a culture of learning and excellence.
• Participate in and lead project scoping, scheduling, and progress tracking; proactively identifying , reporting, and resolving blockers.
• Research, prototype and design solutions for upgrading existing systems to meet evolving industry standards.
• Champion continuous improvement and innovation in tools, processes, and code quality.

Senior Software Developer, C, Java

• Collaborate with subject matter experts and data architects to analyze and understand business requirements.
• Develop tools using .NET technology, adhering to the best patterns and practices.
• Designing and developing database features and writing complex SQL queries.
• Participate in Agile team activities.
• Quickly learn and adapt to new technologies.
• Ensure high quality, adherence to standards and best practices, high performance, and scalable deliverables.

Software Engineer – Dot Net, SQL, Cloud technologies

Operations

• Lead a technically diverse team in complex customer environments to ensure optimal performance, scalability, and reliability.
• Collaborate with teams across SAS to improve our products based on customer experiences.
• Define, monitor, and analyze KPIs related to the SAS Cloud Operational service.
• Ensure compliance with Operational Level Agreements (OLAs) by monitoring and managing service delivery against agreed-upon performance targets, such as incident resolution times and service request fulfillment.
• Identify opportunities to streamline operations, automate repetitive tasks, and improve efficiency across all aspects of cloud hosting operations.
• Provide leadership and guidance to the team, including hiring, training, and performance management, to ensure a high-performing and motivated workforce.
• Implement and enforce security best practices to protect our clients' data and ensure compliance with industry regulations and standards, such as GDPR and HIPAA.
• Ensure your department follows documented Change Management policy.
• Set performance goals/standards/objectives for the team.
• Perform all management responsibilities for the team including coaching and development.

Manager, Managed Cloud Operations

Robotics

• Ability to interact professionally with internal stakeholders and all levels of support staff and Engineers.
• Monitor automations using Automation Anywhere Control room and UiPath Orchestrator and respond to errors, exceptions, and performance issues.
• Restart or re-trigger bots as needed and escalate critical issues to the development team.
• Update configuration files to support BOT scaling.
• Assist with bot scheduling in the Control Room and validate post-deployment execution.
• Assist with new client onboarding process.
• Raising support tickets in Jira & ServiceNow
• Proactively reviewing the emails and actively responding to address issues/de-escalate.

Associate Technical Support Consultant – RPA Operations Support, UiPath, Automation Anywhere

• Serve as the dedicated technical architect for all customer modernization initiatives, including Viya 4 solution mapping, Azure migration planning, and compliance assurance.
• Act as a product and solution expert for SAS Viya and related SAS platforms, providing thought leadership to bridge new R&D advancements into managed application services for government analytics workloads.
• Design, document, and maintain scalable, resilient, and compliant hosting architectures across SAS datacenters, Azure, and future Azure Government environments.
• Develop technical solutions to accelerate delivery cycles.
• Provide input and direction on leveraging automation, standardized deployment models, and advanced cloud capabilities (AKS, Azure Networking, Azure Storage, Data Platforms).
• Lead architectural reviews and technical risk assessments to keep alignment with NIST 800-53, HIPAA, CJIS, FERPA, and other data protection requirements.
• Collaborate cross-functionally with SAS R&D, Cloud & Information Services, and Security to resolve technical blockers and support ongoing environment migration and integration.
• Drive platform modernization by developing cloud-native, scalable resource strategies for both stateful and stateless services, ensuring efficient use of cloud resources and operational excellence.
• Communicate actionable recommendations regarding security, reliability, operational performance, and cost optimization to both SAS and customer stakeholders.
• Support delivery and migration scheduling, production readiness, and post-migration technical validation for major program workstreams.
• Stay current with SAS Managed Cloud Services architecture standards, Azure platform advancements, and compliance frameworks.
• Provide technical leadership and direction to other technical resources and engineers.

Senior Technical Architect

Cloud Engineer

• Champion and advocate for the customer experience (voice of the customer).
• Ensures timely delivery of customer ecosystems by effectively leading delivery projects.
• Develop a detailed project plan to monitor and track project progress.
• Leads and/or coordinates customer facing engagements via project planning, resourcing, staffing, progress reporting, troubleshooting, and critical task management.
• Communicate and tracks regularly on the status of project goals by ensuring project results meet requirements regarding quality, reliability, schedule, and cost.
• Report on progress of project to all stakeholders by presenting reports defining project progress, problems, and solutions.
• Successfully manage relationships with the client and all stakeholders.
• Establishes and maintains relationships with third parties/vendors.
• Validates and confirms customer requirements and prerequisites for cloud services.
• Accountable for customer Service Level Agreements, including critical situation management which may occur outside of normal business hours.

Cloud Services Delivery Manager

• Act as a Primary Point of contact for SAS Cloud Customer to drive time to value and ensure optimal customer experience and value realization.
• Champion and advocate for the customer experience (voice of the customer) - provide a white glove service by establishing strong, long-lasting customer relationships built on trust and transparency.
• Ensure timely delivery of customer ecosystems by effectively leading delivery projects.
• Provides real-time management of assigned enterprise accounts to ensure customers can meet their business goals by leveraging SAS technologies and managed application services.
• Accountable for customer Service Level Agreements, including critical situation management which may occur outside of normal business hours.
• Manage a highly complex and varied portfolio of solutions and managed application services that may have a global footprint and require engagement outside of normal business hours.
• Proactively manage customer lifecycle journey with SAS, provide attention and escalation for urgent issues or concerns, effectively collaborate internally to achieve desired outcomes.
• Apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective action are taken with the appropriate teams.
• Accountable for contractual budget management, ensuring profitability.
• Identify and implement process improvements based on a data driven approach.
• Communicate with internal stakeholders creating awareness and visibility into issues impacting customer health.

Technical Program Manager

• The Expert Technical Program Manager will focus primarily on the Veradigm EHR product, responsible for developing program strategy in alignment with the program's long-term vision with little oversight.
• This role emphasizes ensuring product stability, managing ongoing enhancements, and overseeing critical maintenance activities for our established EHR platform.
• The Expert Technical Program Manager will collaborate with development teams to maintain existing features, manage product updates, and ensure regulatory requirements are met that drive a great product experience and high value for our clients.
• The Expert Technical Program Manager owns communication across teams, eliminates risk to execution, and owns the outcome.
• Develop critical goals related to user experience, quality, usability, reliability, security, scalability, ease-of-use, installation, and responsiveness that exceeds client and market expectations for the Veradigm EHR product.
• Drive product enhancements and coordinate feature updates in an Agile software development environment in collaboration with the leadership team.
• Responsible for TPM engagement on maintenance activities, bug fixes, security patches, and product updates.
• Work with Development, Quality, User Research, and Customer Success teams during to shape the product's technical feature set and usability while ensuring the highest quality products are delivered on time, on budget, and with superior performance and support.
• Coordinate with Legal, Compliance, and Quality teams to ensure regulatory adherence and product standards.
• Develop key product themes as the foundational messaging for marketing and other corporate constituents.
• Provides frequent status updates and impact assessments to the members of the leadership team.
• Represent their stakeholders and evangelize the Veradigm EHR product, assuring that the market continues adopting the current product by coordinating activities across our field organization and continually being the champion for the product.
• Track and analyze product usage metrics and performance indicators to report on progress toward key metrics and goals.
• Ensures the ongoing quality, security, design, experience, and value of the Veradigm EHR in the market.
• Ability and comfort with acting as a mentor to other Program Managers.
• Identifies and communicates potential prioritization of features and manages trade-offs.
• Provides key messaging on EHR capabilities and market positioning.

Expert Technical Program Manager

Data Engineer

• Work closely with product managers, business analysts, data engineers, and IT teams to ensure alignment between business needs and technical solutions.
• Collaborate with offering managers to define data requirements for new and existing offerings.
• Act as a subject matter expert in data architecture during offering development lifecycle.
• Ensure execution of processes that deliver accurate pricing and fulfillment in our systems in a timely manner.
• Setting up SKU’s or items and documenting pricing, packaging, and other necessary offering data.
• Support the Product Lifecycle process including updating pricing data, offering attribution, and policies for SAS offerings.
• Embrace curiosity, passion, authenticity and accountability.

Offering Management and Strategy Data Architect

• Collaborate with senior engineers to deliver software solutions
• Ensure functional requirements are well understood and align technical solutions with them
• Act as an individual contributor solving technical challenges in the owned area
• Debugging, profiling, and performance tuning at scale
• Apply OOP principles to implement efficient solutions
• Design, optimize, and manipulate data in SQL Server
• Develop using .NET technologies including ASP.Net, Web API/WCF, Entity Framework, NuGet
• Follow security best practices and compliance standards
• Work in agile/Scrum teams and participate in team collaboration and delivery

Software Engineer

• Contribute to the design and architecture of complex software systems
• Ensure functional requirements are well understood and align technical solutions with requirements
• Solve complex technical challenges as an individual contributor in owned areas
• Debug, profile, and performance tune applications at scale
• Provide technical mentorship to juniors in the scrum team
• Conduct code reviews and follow coding standards
• Collaborate with expert engineers to deliver software solutions
• Work in agile/Scrum environments to deliver features and improvements

Senior Software Engineer

Product Manager

• Develop and maintain a strategic roadmap for RF&C MCS service offerings and capabilities, aligning with SAS and MCS business goals and market demands.
• Conduct market research and competitive analysis to identify trends, opportunities, and threats in the managed cloud services, cloud platforms, data and AI.
• Collaborate with multiple stakeholders to define and prioritize RF&C requirements for expanded and new MCS offerings.
• Oversee the launch of new RF&C Managed Cloud Services offers and services leveraging the MCS Service Development Lifecycle.
• Develop, monitor, analyze and report on business case and market performance results (signings, revenue, profit, etc.) for new and expanded RF&C offering services and capabilities.
• Ensure the RF&C offering complies with relevant regional, global and sector regulations, standards, and best practices.
• Engage with customers, market leaders and MCS regional teams to gather feedback and ensure offerings meet expectations.
• Evangelize SAS Managed Cloud Services benefits and participate in leadership/team events to build understanding and excitement.
• Ensure applicable security policies and processes are followed to support secure software development goals.

Senior Cloud Technical Lead – Offering Manager

Senior Business Analyst – Salesforce, L2 Support – Salesforce, Vonage

Director Development

Application Security Architect

Software Developer

Manager, Technical Program Management

Senior Software Developer, C, Java

Software Engineer – Dot Net, SQL, Cloud technologies

Manager, Managed Cloud Operations

Associate Technical Support Consultant – RPA Operations Support, UiPath, Automation Anywhere

Associate Technical Support Consultant – RPA Operations Support, UiPath, Automation Anywhere

Senior Technical Architect

Cloud Services Delivery Manager

Cloud Services Delivery Manager

Expert Technical Program Manager

Offering Management and Strategy Data Architect

Software Engineer

Senior Software Engineer

Sr. Product Manager – Risk, Fraud & Compliance