Customer Success Associate
ExpertVoice
Supervisor, Inside Sales – Customer Outreach
SanMar
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, Florida, Idaho, Montana
Visit company websiteSalary
💰 $28 - $43 per hour
Job Level
Mid-LevelSenior
About the role
- Oversee a dedicated Customer Outreach team, providing hands-on leadership and support to ensure proactive engagement with current and prospective clients.
- Monitor daily outreach activities including outreach effectiveness, call quality, activity adherence and value, attendance, and productivity.
- Monitor the Outreach Dashboard for accuracy, and to provide a steady and sustainable workload.
- Responsible for aligning their team with the department, functional and company goals and guiding principles.
- Use seasoned professional concepts and company objectives to identify and develop areas of opportunity and resolve complex issues in creative and effective ways.
- Tailor coaching style to their individual team members using the different methods, techniques and evaluation criteria for obtaining results as trained.
- Ensure team members are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions.
- Prepare performance evaluations and meet with team members by scheduled deadlines.
- Work closely with Inside Sales Managers to participate in decisions that guide the direction of the department.
- Continuously monitor and evaluate Inside Sales policies, procedures and systems leading to improvements.
- Perform other duties as assigned.
- Comply with all policies and standards.
Requirements
- Bachelor's Degree or equivalent experience
- 4-6 years experience in outbound calling or inside sales preferably within the B2B sector
- 1-3 years experience leading or supervising a team is preferred
- Thrives in the unknown with an eagerness to create a value driven customer centric outreach team.
- Comfortable owning a project and managing it through to its end.
- Ability to act independently to determine methods and procedures on assignments for their team
- Ability to work with others to complete department deliverables
- Displays a high level of business acumen
- Works well in a team environment and contributes to building a positive team spirit
- Ability to multi-task and handle numerous assignments simultaneously
- Ability to work with and keep a positive, supportive attitude towards the Company, job, customers and co-workers
- Identifies and resolves problems in a timely manner
- Uses reason when dealing with emotional situations
- Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Travel required
