Product Marketing and Communications Specialist
Accelerated Focus
Customer Marketing Manager, Intelligence
Morning Consult
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $81,700 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- About Morning Consult: Morning Consult is a global decision intelligence company changing how modern leaders make smarter, faster, better decisions.
- Our award-winning and modern, open concept offices are located in Washington, DC, Chicago, IL and New York, NY. All three offices are accessible by public transportation and in close proximity to great restaurants and shopping.
- Join us in the office for catered lunch on Tuesdays and Wednesdays or grab a beverage from the fridge for an impromptu after-work happy hour!
- The Role: Morning Consult is seeking a driven and collaborative Customer Marketing Manager, Intelligence to join our growing team. In this key role, you will be responsible for deepening customer engagement and driving retention and expansion across our SaaS client base. You will work closely with our Demand Generation, Client Success, and Product Marketing teams to execute impactful lifecycle and expansion campaigns, amplify customer stories, and deliver engaging programs such as webinars, events, and ambassador initiatives. Your work will also include supporting product rollouts, managing customer communications, and launching feedback programs like NPS surveys to surface actionable insights.
- You will play a pivotal part in shaping how we connect with and celebrate our customers, helping to develop scalable case studies and use-case content that highlight the value of our solutions. This is an exciting opportunity to collaborate cross-functionally, manage multiple projects in a fast-paced environment, and directly influence customer satisfaction and growth.
- At Morning Consult, you’ll benefit from a supportive, team-oriented culture and a comprehensive onboarding program designed to immerse you in our product suite, customer journey, and marketing best practices. Join us to advance your career in customer marketing, build meaningful relationships, and make a measurable impact on our clients’ success.
Requirements
- 3-5 years of experience in B2B SaaS marketing, customer marketing, or a related field.
- Experience supporting or executing customer engagement programs, such as webinars, events, or ambassador initiatives.
- Strong written and verbal communication skills, with the ability to help develop customer stories, case studies, and use-case content.
- Familiarity with lifecycle marketing, retention, or expansion campaigns in partnership with Customer Success or Account Management teams.
- Ability to manage or support customer feedback programs (e.g., NPS surveys) and share actionable insights with internal teams.
- Collaborative mindset, with experience working cross-functionally with marketing, product, sales, and customer success teams.
- Organized and detail-oriented, able to manage multiple projects and deadlines in a fast-paced environment.
- Exposure to SaaS product rollouts, customer communications, or product education is a plus.
- It is not required that you meet every qualification listed. A combination of education, training, and relevant experience providing the required knowledge and skills may qualify you for consideration.
