ExpertVoice

Customer Success Associate

ExpertVoice

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $58,000 - $65,000 per year

About the role

  • Analyze performance reporting to craft actionable insights and optimization recommendations for brand clients.
  • Achieve quarterly goals that include maintaining and growing year over year invoiced revenue.
  • Work closely with Account Executives and Project Managers to execute and launch client projects, including custom content builds, marketing campaigns, and other integrated initiatives.
  • Explain usage statistics, provide insights, and partner with Account Executives to drive measurable client ROI.
  • Serve as the day-to-day point of contact for a portfolio of client partners, ensuring strong communication and service.
  • Organize and lead client-facing platform training to elevate client knowledge of internal and external tools (analytics, sales rep training, order processing, etc.).
  • Maintain detailed records of client activities, key contacts, and personnel changes, and share updates with appropriate internal teams.
  • Collaborate with Account Executives to build and maintain master event calendars, planning promotional activities throughout the year.
  • Travel as needed for trade shows, client visits, and company-wide meetings.

Requirements

  • 1-3 years of Account Management experience and/or Customer Success experience.
  • Experience with direct B2B client communications.
  • Familiarity with Salesforce, Excel, Google Suite, Outlook, Slack.
  • One hour proximity to a major airport preferred.
  • Experience or familiarity with the Golf industry is a plus.
Benefits
  • Enjoy competitive pay, plus the chance to earn bonuses through our Company performance plan and annual merit increases.
  • We offer medical, dental, and vision insurance for employees, with coverage extended to eligible dependents.
  • Additionally, our benefits include flexible spending accounts (FSA), health savings accounts (HSA), life insurance, and both short- and long-term disability.
  • Welcome your new addition with up to 15 weeks of paid parental leave for full-time employees.
  • Invest in your future with our 401(k) plan and employer match.
  • Freedom to work from anywhere in the Continental USA! This position offers the flexibility of being fully remote.
  • Clients often extend exclusive incentive purchase programs to EV employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance reportingoptimization recommendationsclient ROIclient project executioncustom content buildsmarketing campaignsanalyticsorder processing
Soft Skills
communicationclient relationship managementorganizational skillsleadershipcollaboration