ExpertVoice

Customer Success Manager

• Analyze performance reporting to craft actionable insights and optimization recommendations for brand clients.
• Achieve quarterly goals that include maintaining and growing year over year invoiced revenue.
• Work closely with Account Executives and Project Managers to execute and launch client projects, including custom content builds, marketing campaigns, and other integrated initiatives.
• Explain usage statistics, provide insights, and partner with Account Executives to drive measurable client ROI.
• Serve as the day-to-day point of contact for a portfolio of client partners, ensuring strong communication and service.
• Organize and lead client-facing platform training to elevate client knowledge of internal and external tools (analytics, sales rep training, order processing, etc.).
• Maintain detailed records of client activities, key contacts, and personnel changes, and share updates with appropriate internal teams.
• Collaborate with Account Executives to build and maintain master event calendars, planning promotional activities throughout the year.
• Travel as needed for trade shows, client visits, and company-wide meetings.

Customer Success Associate

Artificial Intelligence

• Serve as the company’s go-to expert on AI tools and capabilities.
• Lead internal workshops and training sessions to increase confidence in daily AI usage.
• Manage AI contests and demo sessions that promote creativity and adoption.
• Create and maintain internal AI playbooks and best-practice resources.
• Build AI-embedded automations and internal workflows that help teams work smarter.
• Partner with revenue, ecommerce, expert success, finance, and marketing teams to identify high-impact opportunities for AI leverage.
• Embed with teams to understand goals and pain points, translating them into practical, testable AI use cases.
• Evaluate current processes and recommend AI-driven solutions that increase speed, quality, and consistency.
• Track adoption and usage metrics to understand progress and identify coaching needs.

Customer Success Associate

Manager, AI Operations