ExpertVoice

Customer Success Manager

• Serve as the execution point of contact for a book of client partners in partnership with an Account Executive, reporting to the Associate Director of Customer Success.
• Analyze performance reporting to craft actionable insights and optimization recommendations for brand clients.
• Achieve quarterly goals that include maintaining and growing year over year invoiced revenue.
• Work closely with Account Executives and Project Managers to execute and launch client projects, including custom content builds, marketing campaigns, and other integrated initiatives.
• Explain usage statistics, provide insights, and partner with Account Executives to drive measurable client ROI.
• Serve as the day-to-day point of contact for a portfolio of client partners, ensuring strong communication and service.
• Organize and lead client-facing platform training to elevate client knowledge of internal and external tools (analytics, sales rep training, order processing, etc.).
• Maintain detailed records of client activities, key contacts, and personnel changes, and share updates with appropriate internal teams.
• Collaborate with Account Executives to build and maintain master event calendars, planning promotional activities throughout the year.
• Travel as needed for trade shows, client visits, and company-wide meetings.

Customer Success Associate

People Operations

We are seeking a detail-oriented and proactive People Operations Generalist to join our People team. Reporting to the Senior People Operations Manager (Head of People), this role will be a key partner in supporting team members and managers across a variety of People functions with a primary focus on People operations, compliance, benefits & leave of absence administration, and HRIS management (Paylocity preferred). Additional responsibilities will include support with recruiting and employee relations. The ideal candidate is resourceful, approachable, and eager to help drive operational excellence within the People function.
Key Responsibilities HR Operations (35%): Manage onboarding, offboarding, employee changes, and records. Ensure compliance with employment laws and internal policies. Generate HR reporting to support leadership. Compliance, Benefits & Leave Administration (35%): Serve as the first point of contact for benefits questions. Support open enrollment, vendor relationships, and claims. In close partnership with Payroll, administer leaves of absence (FMLA, state leaves, disability, etc.) and ensure compliance. HRIS, Paylocity preferred (20%): Maintain accurate employee data, optimize workflows and reporting, and troubleshoot issues and partner with vendor support. Employee Relations (5%): Provide guidance on policies and workplace concerns. Support managers with routine level 1 employee relations matters and escalate complex issues as needed. Recruiting (5%): Lead full-cycle recruitment for entry- to mid-level roles, including posting, screening, coordinating interviews, and offers.