ExpertVoice

Customer Support

• Deliver exceptional support by resolving expert inquiries with speed, accuracy, and empathy.
• Educate experts on platform features, ensuring they can confidently engage and maximize their experience.
• Communicate with both internal and external partners representing the 600 + brands on the platform.
• Communicate effectively across phone, chat, and email channels with a professional, helpful tone.
• Gather, document, and share expert feedback to help improve products and services.
• Proactively explore ways to streamline and automate manual processes using AI.
• Advocate for the expert experience internally, representing their needs to cross-functional teams.
• Maintain and optimize support tools and resources to streamline workflows.
• Contribute to a culture of continuous learning and improvement within the support team.

Expert Support Representative – Temporary

AI Engineer

• Help build next-generation AI-powered product experiences.
• Build AI-driven product features that integrate LLMs (like GPT, Claude, or Gemini) via APIs.
• Prototype quickly and iterate fast, turning rough concepts into working interfaces and tools.
• Develop front-end experiences in React that make complex AI outputs intuitive and delightful.
• Collaborate with backend engineers to design APIs and data pipelines that support AI interactions.
• Work across the stack when needed — from front-end interfaces to backend service integration in Python.
• Experiment with new LLM capabilities, libraries, and prompt engineering approaches.
• Contribute to internal tools for data cleaning, model evaluation, and content generation workflows.

Frontend Engineer

• Build AI-driven product features that integrate LLMs (like GPT, Claude, or Gemini) via APIs.
• Prototype quickly and iterate fast, turning rough concepts into working interfaces and tools.
• Develop front-end experiences in React that make complex AI outputs intuitive and delightful.
• Collaborate with backend engineers to design APIs and data pipelines that support AI interactions.
• Work across the stack when needed — from front-end interfaces to backend service integration in Python.
• Experiment with new LLM capabilities, libraries, and prompt engineering approaches.
• Contribute to internal tools for data cleaning, model evaluation, and content generation workflows.

Frontend Engineer, AI

Manager

• Build and deepen relationships with key partners to understand the best ways to reach their members, including email outreach, seasonal campaigns, events, and other activation channels.
• Own end-to-end campaign plans for existing partners, including custom activations for top-tier accounts and scalable campaigns for mid-size and smaller organizations.
• Partner with Marketing to develop assets, launch efficiently, and build repeatable campaign concepts.
• Drive recurring activation efforts across Tier 1 and Tier 2 partners, including outreach to existing team experts to encourage re-shares, referrals, and word-of-mouth growth.
• Own the growth goal for existing partner-driven member acquisition, including reporting, attribution, and campaign performance.
• Clearly identify what’s working, what’s not, and where effort should shift to drive stronger results.
• Use AI writing, productivity, and analysis tools to move faster without sacrificing quality.
• Build workflows that improve how partner campaigns and content are created, tested, and iterated.

Expert Support Representative – Temporary

AI Engineer

Frontend Engineer, AI

Partner Programs Manager