Expert Support Representative – Temporary

ExpertVoice

Expert Support Representative joining ExpertVoice's customer support team. Handling inquiries, educating users, and advocating for the user experience through multiple communication channels.

Posted 6/26/2026full-timeRemote • Montana • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Deliver exceptional support by resolving expert inquiries with speed, accuracy, and empathy.
Educate experts on platform features, ensuring they can confidently engage and maximize their experience.
Communicate with both internal and external partners representing the 600 + brands on the platform.
Communicate effectively across phone, chat, and email channels with a professional, helpful tone.
Gather, document, and share expert feedback to help improve products and services.
Proactively explore ways to streamline and automate manual processes using AI.
Advocate for the expert experience internally, representing their needs to cross-functional teams.
Maintain and optimize support tools and resources to streamline workflows.
Contribute to a culture of continuous learning and improvement within the support team.

Requirements

What you’ll need

Bachelor’s degree or actively pursuing one.
2-3 years of customer service/support experience preferred.
Experience with Zendesk or similar support ticketing tools.
Proficiency with MS Office and Google Workspace.
Strong oral and written communication skills with diverse audiences.
Ability to multitask, stay organized, and adapt in a dynamic environment.

Benefits

Comp & perks

Comprehensive Benefits Package: We offer medical, dental, and vision insurance for employees, with coverage extended to eligible dependents.
Flexible spending accounts (FSA)
Health savings accounts (HSA)
Life insurance
Both short- and long-term disability
401(k) with Employer Match
Work-Life Flexibility: Freedom to work from anywhere in the Continental USA!
Exclusive Employee Incentives

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesupport experienceZendeskMS OfficeGoogle WorkspaceAI automation

Soft Skills

communicationempathyorganizationmultitaskingadaptabilitycontinuous learning

Certifications

Bachelor’s degree