Sangoma

Full-stack Engineer

• Lead the day-to-day technical direction for a team of software engineers.
• Serve as the primary technical mentor, providing coaching, code reviews, and guidance to team members.
• Contribute directly to software design, architecture, development, debugging, and production support.
• Collaborate with Product Management to refine requirements, estimate work, and deliver customer-focused solutions.
• Help prioritize work, remove technical roadblocks, and support sprint planning and execution.
• Drive the development and continuous improvement of Sangoma's CX and CCaaS platforms with a focus on scalability, reliability, and performance.
• Participate in architecture discussions and promote engineering best practices across the team.
• Champion modern software development practices, including CI/CD, automated testing, Infrastructure as Code, and observability.
• Support production operations by assisting with troubleshooting, root cause analysis, and continuous platform improvements.
• Work closely with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences.
• Assist Engineering Management with technical planning, onboarding, and mentoring new engineers.

Engineering Team Lead – CX/CCaaS Platform

Account Manager

• Develop and maintain strong relationships with assigned accounts to foster client loyalty and satisfaction.
• Understand client business objectives and recommend appropriate Sangoma solutions to meet their needs.
• Identify upselling and cross-selling opportunities to expand account revenue.
• Collaborate with sales, marketing, and technical teams to deliver seamless service and support.
• Manage the full account lifecycle including onboarding, renewals, and troubleshooting.
• Maintain accurate records of client interactions and sales activities using CRM tools.
• Prepare regular reports on account status and performance metrics.
• Stay informed on industry trends, competitive landscape, and emerging technologies to advise clients proactively.

Attorney

• Provide administrative assistance to the legal team, including scheduling meetings, managing calendars, and organizing documents and correspondence.
• Conduct basic legal research and assist in preparing summaries and reports under the guidance of members of the legal team.
• Assist in organizing and maintaining legal documents, contracts, and filings, ensuring they are easily accessible and up-to-date.
• Support compliance efforts by helping to track deadlines, draft compliance-related communications, and maintain compliance records.
• Participate in special projects as assigned, collaborating with team members across various departments to achieve project goals.
• Handle general inquiries and requests directed to the legal department, demonstrating professionalism and discretion in all communications.
• Other duties as may be assigned by members of the legal department.

Legal Intern

Chief Marketing Officer

• Develop and execute integrated marketing programs across digital advertising, email marketing, content marketing, SEO, website optimization, webinars, events, and marketing automation.
• Drive qualified lead generation, pipeline growth, customer acquisition, and revenue performance.
• Partner with Revenue Operations and Sales leadership to optimize lead management, conversion rates, and campaign effectiveness.
• Develop and execute marketing strategies that support partner recruitment, activation, engagement, and revenue growth.
• Drive partner-generated pipeline through VARs, MSPs, distributors, technology alliances, referral partners, and master agent/TSD ecosystems.
• Lead co-branded campaigns, joint go-to-market initiatives, partner enablement programs, MDF activities, and channel marketing efforts that increase partner productivity and market reach.
• Oversee marketing technology platforms, campaign execution, attribution, reporting, and performance measurement.
• Define, monitor, and report on key marketing and pipeline metrics.
• Leverage data-driven insights to optimize marketing investments and maximize ROI.
• Lead public relations, analyst relations, thought leadership, media outreach, and corporate communications initiatives.
• Strengthen Sangoma's brand presence and market positioning across key industries and customer segments.
• Ensure consistent messaging and brand execution across all marketing channels.
• Lead strategy and execution for trade shows, partner conferences, webinars, customer events, and industry sponsorships.
• Partner with Customer Success and Sales teams to develop programs that support customer retention, adoption, expansion, and advocacy.
• Lead, mentor, and develop a high-performing marketing team.
• Collaborate closely with Sales, Channel Sales, Product Management, Customer Success, Revenue Operations, and Executive Leadership to align go-to-market strategies and business objectives.
• Manage agency and vendor relationships while fostering a culture of innovation, accountability, and continuous improvement.

Director of Marketing

Communications

• Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact.
• Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work.
• Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions.
• Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery.
• Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness.
• Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working to create consistency across the delivery organization.
• Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress.
• Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked.
• Support planning and execution of programs and cross-team initiatives from initiation through delivery.
• Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures.

Portfolio Manager – Unified Communications

Accounts Payable

• As an Accounts Payable Specialist, you will play a critical role in ensuring the smooth functioning of our financial operations.
• Invoice Management: Promptly receive, review, obtain necessary approvals, and accurately code, input, scan, and file invoices.
• Payment Processing: Schedule and prepare a variety of payment methods including wires, checks, ACH & SafePay.
• Conflict Resolution: Address any discrepancies that arise relating to purchase orders, contracts, invoices, or payments.
• Three-Way Matching: Verify inventory invoices through a three-way match process.
• Batch Preparation: Compile and input invoice batches daily into Great Plains and Sage 300 systems.
• Vendor Relations: Facilitate vendor set-up and conduct regular maintenance to ensure accuracy.
• Sales Tax Review: Assess and review sales tax when necessary, maintaining compliance.
• Historical Record Maintenance: Preserve historical records by efficiently scanning and filing documents.
• SmartConnect Utilization: Upload accounts payable invoices utilizing SmartConnect for streamlined processing.
• Mail Distribution: Handle the distribution of daily corporate mail and manage accounts payable payments.
• Journal Entries: Prepare necessary journal entries as the situation requires.
• Memo Recommendations: Recommend and process debit or credit memos with appropriate documentation for adjustments.
• Expense Report Support: Provide backup in approving Concur expense reports as needed.
• Relationship Building: Cultivate and maintain productive relationships with both internal teams and external vendors to enhance operational effectiveness.
• Office Flexibility: This is a hybrid position, requiring 2-3 days in the office weekly.

Accounts Payable Specialist

Engineering Manager

• Lead, mentor, and develop a globally distributed team of software engineers.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Partner with Product Management to prioritize, plan, and deliver strategic product initiatives.
• Drive the development, scalability, reliability, and performance of Sangoma's UCaaS platform.
• Lead engineering efforts supporting voice, messaging, provisioning, administration, integrations, and communications services.
• Participate in architecture reviews, technical design discussions, and engineering planning.
• Guide engineering teams through technical decisions, code reviews, and software development best practices.
• Champion Agile development, CI/CD, automation, testing, observability, and operational excellence.
• Support platform reliability through monitoring, incident management, root cause analysis, and continuous improvement initiatives.
• Collaborate with Product, Customer Success, Support, Infrastructure, and Security teams to ensure successful delivery and customer satisfaction.
• Recruit, retain, and develop top engineering talent.

Software Engineering Manager – UCaaS

• Lead CX/CCaaS engineering teams across software and infrastructure, ensuring the reliability, performance, and scalability of Sangoma’s customer experience platforms while driving the successful delivery of new features and services
• Partner closely with Product Management to define team objectives, align on priorities, and translate business requirements into actionable engineering plans
• Build, mentor, and develop high-performing engineering teams through regular 1:1s, performance reviews, and structured career growth plans
• Oversee agile delivery processes, including sprint planning, stand-ups, retrospectives, and status reporting to ensure consistent execution and transparency
• Establish and promote engineering best practices, including reproducibility, observability, automation, and infrastructure as code
• Remain hands-on contributing to the design, development, and delivery of high-quality, scalable, and maintainable code
• Lead and participate in code reviews, fostering a culture of continuous improvement, technical excellence, and knowledge sharing
• Design, implement, automate, and troubleshoot services within a VoIP/real-time communications environment, ensuring high availability and performance
• Drive enhancements to system observability, monitoring, and alerting to proactively identify and resolve issues in production environments
• Own the reliability and scalability of voice infrastructure, including capacity planning, redundancy, and fault tolerance strategies
• Lead cross-functional incident response and root cause analysis for escalated issues, ensuring timely resolution and continuous improvement
• Participate in an on-call rotation and oversee after-hours maintenance activities as needed to support platform stability and uptime

Engineering Manager – CX/CCaaS Platform

• Build and execute integrated growth marketing strategies across paid media, email and lifecycle marketing, content marketing, SEO, website optimization, and marketing automation to drive qualified leads, pipeline growth, customer acquisition, and revenue performance.
• Develop and execute partner-led acquisition strategies in collaboration with Sales and Channel leadership, delivering qualified opportunities to partners while supporting customer retention, expansion, and upsell initiatives through Customer Success.
• Oversee marketing technology platforms, lead routing, campaign execution, attribution, and performance measurement. Define, monitor, and report on full-funnel KPIs while partnering closely with CRM, Revenue Operations, and Data Analytics teams to optimize marketing effectiveness.
• Lead public relations, media outreach, analyst relations, thought leadership, and corporate communications initiatives that strengthen Sangoma's market presence, brand awareness, and industry credibility. Partner closely with the Design team to ensure consistent messaging and brand execution.
• Lead strategy, planning, execution, and measurement for corporate events, partner conferences, trade shows, webinars, customer events, and sponsored industry programs. Manage event budgets, vendors, logistics, and cross-functional coordination to ensure successful outcomes.
• Build strong partnerships across Sales, Customer Success, Product Management, Engineering, Design, Revenue Operations, and Executive Leadership to align go-to-market strategies and maximize business impact.
• Mentor, coach, and develop a high-performing marketing team. Manage external agencies and vendors while fostering a culture of innovation, experimentation, accountability, agility, and continuous improvement.

Marketing Director

Payroll

• Process payroll accurately and on time for employees across multiple locations, including international payroll.
• Review payroll data for accuracy, including hours worked, deductions, bonuses, commissions, and benefit changes.
• Assist with payroll audits, reconciliations, and resolving payroll discrepancies.
• Maintain payroll records and ensure compliance with applicable federal, state/provincial, and local regulations.
• Coordinate with payroll vendors and internal departments regarding payroll-related issues.
• Support year-end payroll activities including tax forms and reporting.
• Maintain and update employee information within the HRIS system.
• Assist with onboarding and offboarding processes, including preparing employee documentation and system updates.
• Support employee benefits administration, enrollments, and changes.
• Generate HR and payroll reports as needed.
• Maintain employee files and ensure data accuracy and confidentiality.
• Assist with HR policies, procedures, and compliance-related documentation.
• Respond to employee inquiries related to payroll and HRIS.
• Support various HR projects and initiatives as assigned.

Payroll and HRIS Coordinator

IT Support

• Manage, mentor, and develop a team of IT support technicians.
• Oversee the daily operations of the technical support department, ensuring the delivery of high-quality service.
• Develop and implement IT support policies, procedures, and best practices.
• Coordinate with other departments to resolve complex technical issues and provide customer feedback for continual improvement.
• Analyze and report on support metrics to identify areas for improvement.
• Serve as a point of escalation for advanced technical support issues.
• Maintain a comprehensive knowledge base of support procedures and technical solutions.
• Ensure team adherence to service level agreements (SLAs) and quality standards.
• Develop training programs for staff to enhance technical skills and customer service capabilities.
• Stay current with industry trends and emerging technologies to continuously enhance support services.
• Participate in IT projects and initiatives to improve overall business operations.

IT Support Manager

• Recruiting and onboarding new partners
• Expanding existing partner relationships
• Supporting sales opportunities
• Driving recurring revenue growth
• Enabling partner success through training, sales support, and strategic collaboration
• Deliver product demonstrations, presentations, and partner enablement sessions virtually and onsite
• Conduct partner sales training and ongoing enablement activities
• Collaborate with internal sales engineering, marketing, operations, and support teams to maximize partner success
• Meet and exceed monthly, quarterly, and annual sales quotas
• Attend industry events, partner meetings, and conferences as needed

National Account Manager

Manager

• Develop, recruit, and expand strategic channel partnerships across the region to drive recurring revenue growth and market expansion.
• Generate sales-qualified pipeline through partner engagement, co-selling initiatives, demand generation campaigns, and territory development activities.
• Enable partners to successfully position and sell Sangoma’s UCaaS, CCaaS, VoIP, Hybrid Cloud, Voice, and Data solutions.
• Serve as the primary relationship owner for channel partners, providing ongoing business planning, sales enablement, training, and operational support.
• Conduct regular partner business reviews (QBRs) focused on pipeline growth, revenue performance, market opportunities, and strategic alignment.
• Collaborate with partners on joint go-to-market strategies, account mapping, lead generation campaigns, and competitive displacement opportunities.
• Drive partner activation and engagement by implementing incentive programs, onboarding initiatives, and sales acceleration activities.
• Maintain accurate pipeline forecasting, partner activity tracking, and opportunity management within CRM systems such as Salesforce.
• Work cross-functionally with Sales, Marketing, Engineering, Product, and Support teams to maximize partner success and customer satisfaction.
• Analyze market trends, competitive activity, and customer needs to identify new business opportunities and adjust territory strategies accordingly.
• Act as the voice of the partner by delivering market feedback, customer insights, and competitive intelligence to internal stakeholders.
• Represent Sangoma at industry events, partner conferences, trade shows, and networking opportunities to strengthen brand awareness and channel growth.
• Develop executive-level relationships with partner leadership teams to increase strategic alignment and long-term business development.