Sangoma

Operations

• Partner with teams to strengthen sales data foundation.
• Streamline reporting and support the ongoing development of compensation programs.
• Build clear, usable documentation for compensation rules and processes.
• Map and document data flows to improve visibility into pipeline and partner activity.
• Spot data gaps and implement practical fixes for accuracy and reliability in reporting.
• Develop clean Power BI dashboards for clear visibility into performance and trends.
• Collaborate with teams to align reporting and compensation models.
• Support ad hoc analysis tied to MRR growth and data-driven decision making.
• Lay groundwork for future automation through data cleanup and workflow improvements.

Sales Compensation & Operations Consultant

Product Designer

• - Lead the creation and refinement of high-fidelity user interface designs across Sangoma’s suite of products and web applications.
• - Translate wireframes, user flows, and prototypes into pixel-perfect, production-ready designs.
• - Maintain and evolve Sangoma’s design system, ensuring consistent usage of components, color, typography, and layout across all digital properties.
• - Collaborate with Product Managers, UX Designers, and Developers to ensure seamless design hand-off and accurate implementation.
• - Contribute to user testing sessions by designing interactive prototypes and incorporating feedback into design iterations.
• - Partner with marketing and brand teams to align product visuals with Sangoma’s global brand identity.
• - Advocate for design excellence and accessibility standards across teams.
• - Mentor junior designers and contribute to continuous improvement in design processes and tools.

Senior UI Designer

Administration

• ** Your Role:**
• - Administer and manage the NetSuite ERP system, including configuration, customization, and maintenance.
• - Monitor system performance and implement improvements to enhance efficiency and user experience.
• - Support end-users with training, troubleshooting, and resolving technical issues related to NetSuite.
• - Collaborate with cross-functional teams to gather requirements and implement solutions that align with business needs.
• - Manage user setups, roles, access controls, and permissions within the NetSuite platform.
• - Oversee data integrity by implementing best practices for data management and conducting regular audits.
• - Develop and maintain documentation of system processes, configurations, and workflows.
• - Assist in the integration of NetSuite with other internal and external systems.
• - Stay updated with the latest releases, features, and enhancements of NetSuite to leverage new capabilities.
• - Engage in ongoing system upgrades and patches to ensure the system is secure and functioning optimally.

NetSuite Administrator

Solutions Engineer

• Partner with Account Executives, Channel Managers, and VARs to develop winning sales strategies and solution proposals.
• Lead technical discovery sessions to identify business challenges, define requirements, and map Sangoma solutions to measurable outcomes.
• Deliver high-impact technical presentations, demos, and webinars that communicate value to both technical and non-technical audiences.
• Translate complex solution capabilities into clear business value propositions that accelerate the sales cycle.
• Serve as the technical authority during the sales process, ensuring solution designs meet customer expectations and business goals.
• Architect end-to-end communication solutions leveraging Sangoma’s UCaaS, CCaaS, CPaaS, PBX, SIP trunking, and connectivity portfolio.
• Create proposal-ready solution designs, including network architecture, integration plans, and implementation approaches.
• Support RFPs, technical proposals, and competitive positioning, highlighting differentiators that strengthen Sangoma’s market advantage.
• Work closely with internal teams to ensure seamless handoff from sales to delivery, maintaining customer confidence throughout the process.
• Enable Sangoma’s partner ecosystem (VARs, Agents, TSDs) through technical training, co-selling, and deal support.
• Participate in joint sales calls, events, and workshops to strengthen partner relationships and build technical credibility.
• Provide real-world feedback from partners and customers to Product Management, influencing roadmap priorities and feature enhancements.
• Represent Sangoma as a technical thought leader at trade shows, partner events, and industry conferences.
• Stay informed on market trends, competitor solutions, and emerging technologies, positioning Sangoma as an innovative alternative in every sales conversation.
• Develop a deep understanding of the competitive landscape and equip sales teams with tools to overcome technical objections and win deals.
• Actively contribute to sales growth and pipeline development by supporting sales teams through the full sales cycle—from qualification to close.
• Travel up to 25–30% for customer meetings, partner visits, and industry events.

Sales/Solutions Engineer

Sales

• Lead, coach, and actively manage a team of Sales Account Executives and National Account Managers dedicated to TSBs and national partners, fostering a culture of accountability and growth.
• Build and maintain strong relationships with TSBs and other national-level partners; drive revenue by expanding engagement and delivering measurable outcomes.
• Develop and execute strategic business plans for national partners, including joint go-to-market initiatives, enablement programs, and growth strategies.
• Actively engage with key partners at the executive level to create alignment and build long-term, strategic relationships.
• Collaborate closely with Sales Engineering, Lifecycle/Account Management, Marketing, and Product Management to ensure partners are supported through the full customer lifecycle.
• Implement disciplined sales processes with a focus on account planning, pipeline growth, forecasting accuracy, and consistent execution.
• Ensure team members are fully trained and highly proficient with our tech stack, including CRM, partner portals, and enablement tools.
• Represent the company at partner summits, industry events, and executive briefings as needed.

Director of National Partner Sales

Customer Support

• Provide provisioning and porting support to customers via:
• Ticketing system
• Web portal
• Phone queue
• Email
• Participate and contribute to:
• Daily department roundtable meetings
• Weekly organizational roundtable meetings
• Process Standard & Bulk LNP requests, submitting orders to underlying carriers and/or originating providers.
• Act as a proactive liaison between customers and carriers to ensure completion of all porting orders.
• Monitor and manage carrier number port-out notifications, disputing orders as directed by customers.
• Perform post-port testing using available tools/software to confirm successful number porting.
• Fulfill carrier provisioning orders and maintain communication with vendors until order completion.
• Assist with carrier reconciliation processes to maintain accurate and up-to-date database listings.
• Educate customers on industry standards and company processes to promote successful future porting requests.
• Escalate unresolved or complex customer issues to the Lead LNP Specialist and/or LNP Manager.
• Prepare and send an end-of-shift report to the department each evening.
• Create, update, and maintain internal and customer-facing knowledge base/wiki articles.
• Conduct self-directed research on VoIP, CPaaS, and other relevant technologies to remain informed and effective in the role.
• Perform other related duties as assigned by management.

Carrier Support Specialist, Tier 1

Business Analyst

• We're looking for a detail-oriented Business Analyst to help enhance our Business Voice (BV) Portal—a central platform for customers, partners, and internal teams to manage telephony services, billing data, and account insights. You'll gather requirements, support Agile delivery, and improve user experience across the platform.
• Ideal candidates will bring experience with customer portals, billing systems, and telecom service models, along with a strong grasp of Agile methodologies.
• Collaborate with the Product Owner to manage and prioritize the product backlog.
• Write clear epics and user stories; participate in Agile ceremonies.
• Gather and document requirements to improve portal functionality and UX.
• Coordinate with stakeholders and UI/UX teams to align business needs with development.
• Define workflows for service configuration, account management, and provisioning visibility.
• Ensure billing data (invoices, payments, usage) is accurate and user-friendly; support ERP/tax/payment system integrations.
• Assist with UAT, validate data flows and user journeys, and help resolve post-release issues.
• Strong analytical and problem-solving skills
• High attention to detail and ability to manage multiple workstreams
• Collaborative mindset with a passion for improving user experience