Sangoma

IT Support

• Manage, mentor, and develop a team of IT support technicians.
• Oversee the daily operations of the technical support department, ensuring the delivery of high-quality service.
• Develop and implement IT support policies, procedures, and best practices.
• Coordinate with other departments to resolve complex technical issues and provide customer feedback for continual improvement.
• Analyze and report on support metrics to identify areas for improvement.
• Serve as a point of escalation for advanced technical support issues.
• Maintain a comprehensive knowledge base of support procedures and technical solutions.
• Ensure team adherence to service level agreements (SLAs) and quality standards.
• Develop training programs for staff to enhance technical skills and customer service capabilities.
• Stay current with industry trends and emerging technologies to continuously enhance support services.
• Participate in IT projects and initiatives to improve overall business operations.

IT Support Manager

Account Manager

• Recruiting and onboarding new partners
• Expanding existing partner relationships
• Supporting sales opportunities
• Driving recurring revenue growth
• Enabling partner success through training, sales support, and strategic collaboration
• Deliver product demonstrations, presentations, and partner enablement sessions virtually and onsite
• Conduct partner sales training and ongoing enablement activities
• Collaborate with internal sales engineering, marketing, operations, and support teams to maximize partner success
• Meet and exceed monthly, quarterly, and annual sales quotas
• Attend industry events, partner meetings, and conferences as needed

National Account Manager

Manager

• Develop, recruit, and expand strategic channel partnerships across the region to drive recurring revenue growth and market expansion.
• Generate sales-qualified pipeline through partner engagement, co-selling initiatives, demand generation campaigns, and territory development activities.
• Enable partners to successfully position and sell Sangoma’s UCaaS, CCaaS, VoIP, Hybrid Cloud, Voice, and Data solutions.
• Serve as the primary relationship owner for channel partners, providing ongoing business planning, sales enablement, training, and operational support.
• Conduct regular partner business reviews (QBRs) focused on pipeline growth, revenue performance, market opportunities, and strategic alignment.
• Collaborate with partners on joint go-to-market strategies, account mapping, lead generation campaigns, and competitive displacement opportunities.
• Drive partner activation and engagement by implementing incentive programs, onboarding initiatives, and sales acceleration activities.
• Maintain accurate pipeline forecasting, partner activity tracking, and opportunity management within CRM systems such as Salesforce.
• Work cross-functionally with Sales, Marketing, Engineering, Product, and Support teams to maximize partner success and customer satisfaction.
• Analyze market trends, competitive activity, and customer needs to identify new business opportunities and adjust territory strategies accordingly.
• Act as the voice of the partner by delivering market feedback, customer insights, and competitive intelligence to internal stakeholders.
• Represent Sangoma at industry events, partner conferences, trade shows, and networking opportunities to strengthen brand awareness and channel growth.
• Develop executive-level relationships with partner leadership teams to increase strategic alignment and long-term business development.

Regional Channel Manager

Account Executive

• - Drive new revenue growth by selling Sangoma Carrier Voice solutions across regional, national, and global markets
• - Prospect, identify, and close new wholesale carrier, enterprise, and strategic business opportunities
• - Expand existing customer relationships through upselling, cross-selling, and strategic account development
• - Position Sangoma Carrier Voice as a modern telecom-as-a-service platform delivering scalable voice, messaging, SIP, and API-driven communications
• - Develop strong relationships with C-level executives, telecom decision-makers, engineers, and procurement teams
• - Deliver compelling virtual and in-person presentations, demos, and solution consultations
• - Lead contract negotiations and manage opportunities throughout the entire sales lifecycle
• - Collaborate with internal engineering, product, operations, and support teams to deliver exceptional customer experiences
• - Conduct Quarterly Business Reviews (QBRs) with key strategic accounts
• - Maintain accurate pipeline management, forecasting, and sales activity tracking within Salesforce CRM
• - Stay current on telecom market trends, carrier technologies, AI-driven communications, CPaaS innovation, and competitive positioning
• - Act as a trusted advisor by helping customers modernize communications infrastructure and improve operational efficiency

National Sales Executive

Recruitment

• Source, screen, and engage top technical talent across multiple functions.
• Partner with hiring managers to define job requirements and develop innovative sourcing strategies.
• Manage the full cycle recruiting process, from interview coordination to offer negotiations.
• Provide a stellar candidate experience, ensuring a seamless and engaging hiring process.
• Analyze recruiting data and metrics to improve efficiency and hiring outcomes to create monthly reports.
• Represent the company at job fairs and networking events to attract diverse talent.
• Act as the first point of contact for employee HR inquiries, providing guidance on policies, benefits, and workplace matters.
• Support activities centered around the employee experience of onboarding, transfers, and offboarding.
• Assist with employee relations, performance management, and compliance initiatives.
• Maintain accurate HR records and support HRIS data integrity.
• Generate reports and insights to support data-driven HR decision-making.
• Contribute to training and development initiatives to enhance employee growth.
• Partner with the HR team to drive engagement, culture, and continuous improvement projects.

IT Support Manager

National Account Manager

Regional Channel Manager

National Sales Executive

Human Resources Business Partner – Technical Recruiting