Sangoma

Business Development Rep

• Proactively conduct high-volume outbound outreach, including cold calling, to new and existing prospects.
• Complete 60–80 outbound call attempts per day across targeted accounts and lead lists.
• Engage prospects to introduce Sangoma’s solutions, resources, and services.
• Qualify leads by identifying business needs, decision-makers, timelines, and use cases.
• Schedule 8–12 qualified meetings or discovery calls per month for sales team.
• Identify and generate qualified pipeline opportunities aligned with defined qualification criteria.
• Route qualified leads and opportunities to Account Managers for follow-up and closing.
• Assist prospects and customers with navigating Sangoma’s e-commerce platform when applicable.
• Answer basic sales inquiries related to renewals, product capabilities, and pricing.
• Capture and share prospect feedback to support sales, marketing, and product teams.
• Maintain accurate activity, notes, and opportunity details in Salesforce.
• Stay current on Sangoma’s product portfolio and Unified Communications, UCaaS, and VoIP technologies.

Business Development Representative

Security Engineer

• Serve as an escalation point for SOC/EDR/XDR alerts and suspected security incidents.
• Automate and optimize Incident Response procedures with PowerShell, Python, and scripted API calls.
• Write custom detection rules in EDR platforms such as CrowdStrike, SentinelOne, and Microsoft Defender.
• Test and deploy EDR agent updates.
• Evaluate and implement endpoint and endpoint adjacent security solutions.
• Document Incident Response procedures and cross-train technical personnel on those procedures.
• Participate in penetration testing and tabletop Incident Response exercises.
• Produce and improve security dashboards and reports.
• Maintain solution and procedure documentation.
• Collaborate with IT, Infrastructure, and Cloud teams to implement secure endpoint configurations and controls.
• Identify gaps in endpoint security coverage and recommend remediation or enhancements.
• Support vulnerability remediation and endpoint hardening initiatives.
• Participate in an on-call rotation, being reachable 24/7 during assigned on-call periods, one week per month.
• Coordinate with SOC and IT teams to investigate and resolve high-priority endpoint security incidents during on-call periods.

Endpoint Security Engineer

DevOps Engineer

• Define and evolve Sangoma’s hybrid‑cloud infrastructure and DevOps strategy across on‑prem datacenters and Amazon Cloud Environment and drive a disciplined approach to determining and directing workload placement
• Lead technology roadmap for all associated technologies, such as Cisco UCS compute, NetApp storage, VMware, OpenShift/Kubernetes, Jenkins, Terraform, Ansible, etc.
• Partner with engineering, product management, networking, security and support teams to enable various telecommunication UCaaS and CCaaS platforms
• Drive CI/CD automation, configuration management, instrumentation, and performance optimization.
• Ensure 24/7 reliability, high availability, lifecycle management, and operational governance.
• Understand and manage various costs of on prem and cloud environments i.e. support sourcing, renewal, savings and negotiations of contracts
• Oversee modernization initiatives, cloud migrations, security hardening, and continuous improvement.
• Serve as a hands‑on technical leader able to review designs, pipelines, IaC, debugging, and complex escalations.
• Mentor global infrastructure, DevOps, cloud, networking, and engineering teams while fostering transparency and accountability.

Senior Director – Centralized Infrastructure Services, Dev Ops

• - Define and evolve Sangoma’s hybrid‑cloud infrastructure and DevOps strategy across on‑prem datacenters and Amazon Cloud Environment and drive a disciplined approach to determining and directing workload placement
• - Lead technology roadmap for all associated technologies, such as Cisco UCS compute, NetApp storage, VMware, OpenShift/Kubernetes, Jenkins, Terraform, Ansible, etc.
• - Partner with engineering, product management, networking, security and support teams to enable various telecommunication UCaaS and CCaaS platforms
• - Drive CI/CD automation, configuration management, instrumentation, and performance optimization.
• - Ensure 24/7 reliability, high availability, lifecycle management, and operational governance.
• - Understand and manage various costs of on prem and cloud environments i.e. support sourcing, renewal, savings and negotiations of contracts
• - Oversee modernization initiatives, cloud migrations, security hardening, and continuous improvement.
• - Serve as a hands‑on technical leader able to review designs, pipelines, IaC, debugging, and complex escalations.
• - Mentor global infrastructure, DevOps, cloud, networking, and engineering teams while fostering transparency and accountability.

Senior Director, Centralized Infrastructure Services, DevOps

Accounts Payable

• Manage the entirety of the accounts payable process, ensuring the accurate and timely processing of invoices and payments.
• Collaborate with internal teams and external vendors to resolve discrepancies and maintain strong relationships.
• Invoice Management: Promptly receive, review, obtain necessary approvals, and accurately code, input, scan, and file invoices.
• Payment Processing: Schedule and prepare various payment methods including Wires, Checks, ACH & SafePay.
• Conflict Resolution: Address any discrepancies that arise relating to purchase orders, contracts, invoices, or payments.
• Three-Way Matching: Verify inventory invoices through a three-way match process.
• Batch Preparation: Compile and input invoice batches daily into Great Plains and Sage 300 systems.
• Vendor Relations: Facilitate vendor set-up and conduct regular maintenance to ensure accuracy.
• Sales Tax Review: Assess and review sales tax when necessary, maintaining compliance.
• Historical Record Maintenance: Preserve historical records by efficiently scanning and filing documents.
• SmartConnect Utilization: Upload accounts payable invoices utilizing SmartConnect for streamlined processing.
• Mail Distribution: Handle the distribution of daily corporate mail and manage accounts payable payments.
• Prepare necessary journal entries as the situation requires.
• Recommend and process debit or credit memos with appropriate documentation for adjustments.
• Provide backup in approving Concur expense reports as needed.
• Cultivate and maintain productive relationships with both internal teams and external vendors to enhance operational effectiveness.
• This is a hybrid position, requiring 2-3 days in the office weekly.

Accounts Payable Specialist

Billing Specialist

• Prepare and issue accurate customer invoices in a timely manner, ensuring compliance with company policies.
• Manage billing adjustments, credit notes, and account reconciliations as needed.
• Review accounts for discrepancies and resolve issues promptly to ensure customer satisfaction.
• Handle customer billing inquiries and provide detailed explanations of charges and billing processes.
• Maintain accurate records of billing transactions and generate periodic reports for management.
• Collaborate with sales and customer service teams to gather necessary information for billing accuracy.
• Assist in the implementation of improvements to billing processes to enhance efficiency and accuracy.

Product Manager

• - Define and communicate the product vision, strategy, and roadmap for our UCaaS and SwitchVox solutions.
• - Conduct market research and competitive analysis to identify customer needs, market trends, and opportunities for innovation.
• - Collaborate with cross-functional teams, including engineering, sales, and marketing, to successfully launch new products and features.
• - Create and maintain detailed product requirements and specifications based on input from stakeholders.
• - Act as a key point of contact for product-related inquiries and provide training and support to sales teams.
• - Monitor product performance post-launch, gather user feedback, and implement enhancements to improve customer satisfaction.
• - Ensure alignment of product strategy with business objectives and revenue goals.