Sangoma

Engineering Manager

• Lead CX/CCaaS engineering teams across software and infrastructure, ensuring the reliability, performance, and scalability of Sangoma’s customer experience platforms while driving the successful delivery of new features and services
• Partner closely with Product Management to define team objectives, align on priorities, and translate business requirements into actionable engineering plans
• Build, mentor, and develop high-performing engineering teams through regular 1:1s, performance reviews, and structured career growth plans
• Oversee agile delivery processes, including sprint planning, stand-ups, retrospectives, and status reporting to ensure consistent execution and transparency
• Establish and promote engineering best practices, including reproducibility, observability, automation, and infrastructure as code
• Remain hands-on contributing to the design, development, and delivery of high-quality, scalable, and maintainable code
• Lead and participate in code reviews, fostering a culture of continuous improvement, technical excellence, and knowledge sharing
• Design, implement, automate, and troubleshoot services within a VoIP/real-time communications environment, ensuring high availability and performance
• Drive enhancements to system observability, monitoring, and alerting to proactively identify and resolve issues in production environments
• Own the reliability and scalability of voice infrastructure, including capacity planning, redundancy, and fault tolerance strategies
• Lead cross-functional incident response and root cause analysis for escalated issues, ensuring timely resolution and continuous improvement
• Participate in an on-call rotation and oversee after-hours maintenance activities as needed to support platform stability and uptime

Engineering Manager – CX/CCaaS Platform

• Lead, mentor, and grow a team of full stack engineers, fostering a culture of ownership, accountability, and continuous improvement
• Drive delivery of core capabilities across Sangoma’s Contact Center as a Service platform supporting real-time customer interactions
• Own team execution end-to-end, from planning and design through delivery, production operations, and iteration
• Partner closely with Product, Design, and Engineering leadership to align priorities, define roadmaps, and deliver customer value
• Ensure the team builds scalable, high-performance services and user experiences across backend, frontend, and infrastructure
• Guide architectural decisions across Python-based services and modern JavaScript frameworks (React, Vue)
• Oversee integration of services with real-time communication technologies including FreeSWITCH, SIP, and WebRTC
• Drive engineering excellence through code quality, testing strategies, observability, and operational best practices
• Champion reliability, performance, and scalability across an event-driven architecture leveraging PostgreSQL, Redis, and Kafka

Engineering Manager – CCaaS Platform

Business Operations

• Design, develop, and maintain backend services that support core business systems and integrations
• Build and manage API integrations with internal and third-party platforms
• Develop and optimize workflows across CRM and ERP systems (e.g., Salesforce, NetSuite)
• Design and support reliable, scalable data flows between billing, provisioning, and operational systems
• Collaborate with product, operations, and cross-functional engineering teams to deliver solutions aligned with business needs
• Participate in Agile Scrum ceremonies including sprint planning, standups, reviews, and retrospectives
• Troubleshoot production issues, perform root cause analysis, and implement long-term fixes to improve system reliability
• Contribute to system architecture discussions and technical design decisions
• Write clean, maintainable, and well-structured code that follows best practices, with a strong emphasis on readability, testability, and long-term maintainability
• Create clear and thorough technical documentation to support ongoing development, knowledge sharing, and system support

Software Engineer – Business Systems

Product Designer

• Join Sangoma, a leader in business communications, as a UX Designer focused on desk phone device-based experiences.
• You will be responsible for defining and evolving the interaction models, task flows, and usability foundations of Sangoma’s phone firmware and device interfaces.
• Provide UX design for desk phones (embedded, hardware-constrained products) with physical keys, small and/or touch screen displays.
• Define task flows and interaction patterns for telephony features such as calling, transfers, conferencing, voicemail, etc.
• Create UX and UI artifacts including user flows, wireframes, and interaction specifications, icons, and graphics.
• Produce clear interaction specifications and design documentation to support long development and maintenance cycles.
• Collaborate closely with firmware engineers to ensure UX designs are accurately implemented.
• Partner with Product Management to align UX decisions with real-world user needs and business priorities.
• Identify edge cases, error states, and recovery paths to ensure reliability under real usage conditions.
• Contribute to usability testing and incorporate feedback into iterative UX improvements.
• Ensure designs/implementations support all corporate and regulatory standards.
• Advocate for usability, consistency, and simplicity across Sangoma’s device ecosystem

UX Designer

Account Manager

• **What You’ll Do**
• - Build and maintain strong, long-term relationships with existing customers to ensure high satisfaction and retention
• - Identify and execute upsell and cross-sell opportunities aligned to customer needs and business objectives
• - Partner with Sales, Marketing, and Channel teams to drive account growth and deliver exceptional customer experiences
• - Lead regular account reviews and strategic planning sessions, assessing performance and recommending improvements
• - Actively manage account activity using CRM tools, tracking pipeline, engagement, and customer feedback
• - Translate customer feedback and market insights into actionable recommendations for Product and leadership teams
• - Support the Regional Channel Manager and partners by sharing customer needs, growth strategies, and expansion plans
• - Serve as a key advocate for the customer while balancing revenue growth and business outcomes

Full-stack Engineer

• Design, build, and evolve core capabilities of Sangoma’s Contact Center as a Service platform that support real-time customer interactions.
• Own features end-to-end across backend, frontend, and infrastructure, from initial design through production, monitoring, and iteration.
• Develop modern service and user experiences using Python and JavaScript frameworks such as FastAPI, React, and Vue.
• Partner closely with product and engineering teams to deliver scalable, high-performance solutions that improve customer experience and agent workflows.
• Integrate application services with FreeSWITCH using SIP and WebRTC to power voice and digital engagement.
• Work within an event-driven architecture leveraging PostgreSQL, Redis, and Kafka to support real-time workloads at scale.
• Write clean, maintainable, well-tested code and contribute to improving engineering standards and best practices.
• Improve observability, reliability, and performance of the services you own.
• Participate in a shared on-call rotation and take responsibility for platform stability and continuous improvement.

Engineering Manager – CX/CCaaS Platform

Engineering Manager – CCaaS Platform

Software Engineer – Business Systems

UX Designer

Account Manager

Full Stack Engineer – CCaaS