Sangoma

Business Analyst

• We're looking for a detail-oriented Business Analyst to help enhance our Business Voice (BV) Portal—a central platform for customers, partners, and internal teams to manage telephony services, billing data, and account insights. You'll gather requirements, support Agile delivery, and improve user experience across the platform.
• Ideal candidates will bring experience with customer portals, billing systems, and telecom service models, along with a strong grasp of Agile methodologies.
• Collaborate with the Product Owner to manage and prioritize the product backlog.
• Write clear epics and user stories; participate in Agile ceremonies.
• Gather and document requirements to improve portal functionality and UX.
• Coordinate with stakeholders and UI/UX teams to align business needs with development.
• Define workflows for service configuration, account management, and provisioning visibility.
• Ensure billing data (invoices, payments, usage) is accurate and user-friendly; support ERP/tax/payment system integrations.
• Assist with UAT, validate data flows and user journeys, and help resolve post-release issues.
• Strong analytical and problem-solving skills
• High attention to detail and ability to manage multiple workstreams
• Collaborative mindset with a passion for improving user experience