Senior Program Manager – Customer Success Programs
Samsara
PMP
Senior Program Manager I – Customer Success Programs
Samsara
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$111,265 - CA$130,900 per year
Job Level
Senior
Tech Stack
PMP
About the role
- Own and lead end-to-end planning and delivery of high-priority, complex Customer Success programs
- Scope, develop, and manage delivery of transformational programs supporting the Customer Success organization
- Develop comprehensive program strategies, roadmaps, plans, KPIs, and governance structures
- Own program reporting, stakeholder engagement, and communication to drive alignment and improved outcomes
- Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks
- Drive change management and adoption across CSMs and cross-functional teams
- Collaborate closely with Customer Success stakeholders to identify critical priorities and business needs
- Champion and embed Samsara’s cultural principles while scaling globally
Requirements
- Bachelor's Degree from a 4-year institution
- 6-8 years of program management, customer success operations, strategy, or consulting experience, ideally in a high-growth SaaS environment or technology consulting role
- Demonstrated success launching transformational initiatives that measurably improve the customer experience
- Strong program management tool-kit, including problem-solving and decision-making skills
- Ability to quickly ramp up on business priorities and derive insights from data
- Clear and confident communication, including the ability to influence and lead cross-functional stakeholders and executives
- Diplomacy, tact, and poise under pressure when working through issues
- Experience with B2B hardware and SaaS products (preferred)
- PMP certification, Agile/Scrum Certification, Prosci Certification, and/or advanced training in Project/Program Management (preferred)
- Experience in a global Operations, Customer Success, or Customer Experience organization (preferred)
- Must reside in Canada and secure/maintain legal right to work in the specified location
Benefits
- Competitive total compensation package
- Employee-led remote and flexible working
- Health benefits
- Flexible working model with in-person office option
- Accommodations for applicants with disabilities
- Access to Samsara Benefits site for additional programs and perks
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementcustomer success operationsstrategyconsultingdata analysischange managementproblem-solvingdecision-makingtransformational initiativesKPI development
Soft skills
communicationinfluenceleadershipdiplomacytactpoise under pressurestakeholder engagementcollaborationalignmentoperational problem-solving
Certifications
PMP certificationAgile/Scrum CertificationProsci Certificationadvanced training in Project Managementadvanced training in Program Management
