Senior Program Manager, Customer Success
Samsara
PMP
Senior Program Manager – Customer Success Programs
Samsara
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$111,265 - CA$130,900 per year
Job Level
Senior
Tech Stack
PMP
About the role
- Own and lead large-scale transformational programs supporting the Customer Success organization, scoping, developing, and managing delivery
- Lead the end-to-end planning and delivery of highest priority and most complex programs with execution, governance and change management
- Develop comprehensive program strategies, roadmaps, and plans, framing the need, scoping and roadmapping the work, owning governance and stakeholder engagement, defining KPIs, and reporting on results
- Collaborate with stakeholders and drive alignment, owning program reporting and communication, and partnering to iterate and improve outcomes for Samsara and customers
- Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks through proactive solutions and communications
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Requirements
- Bachelor's Degree from a 4-year institution
- 6-8 years of program management, customer success operations, strategy or consulting experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role
- Demonstrated success launching transformational initiatives that measurably improve the customer experience and support scalability within the business
- Strong program management tool-kit, including problem-solving and decision-making skills, able to quickly ramp up on business priorities and derive insights from data
- Clear and confident communication, including the ability to influence and lead cross-functional stakeholders, executives and front-line managers
- Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs
- Experience with B2B hardware and SaaS products (preferred)
- PMP certification, Agile/Scrum Certification, Prosci Certification, and/or advanced training in Project/Program Management (preferred)
- Experience in a global Operations, Customer Success, or Customer Experience organization (preferred)
