Senior Program Manager – Customer Success Programs
Samsara
PMP
Senior Program Manager, Customer Success
Samsara
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $100,258 - $151,650 per year
Job Level
Senior
Tech Stack
PMP
About the role
- Own and lead large-scale transformational programs supporting the Customer Success organization
- Work closely with Customer Success stakeholders to identify critical priorities, and scope, develop, and manage delivery of the work
- Lead the end-to-end planning and delivery of highest priority and most complex programs with execution, governance, and change management
- Develop comprehensive program strategies, roadmaps and plans; frame the need, scope work, own governance and stakeholder engagement, define KPIs, and report on results
- Collaborate with stakeholders and drive alignment; own program reporting and communication and partner to iterate and improve outcomes
- Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks through proactive solutions and communications
- Champion, role model, and embed Samsara’s cultural principles as the organization scales
Requirements
- Bachelor's Degree from a 4-year institution
- 6-8 years of program management, customer success operations, strategy or consulting experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role
- Demonstrated success launching transformational initiatives that measurably improve the customer experience and support scalability within the business
- Strong program management tool-kit, including problem-solving and decision-making skills, able to quickly ramp up on business priorities and derive insights from data
- Clear and confident communication, including ability to influence and lead cross-functional stakeholders, executives and front line managers
- Diplomacy, tact, and poise under pressure; skilled at having prioritization conversations and discussing tradeoffs
- Experience with B2B hardware and SaaS products (preferred)
- PMP certification, Agile/Scrum Certification, Prosci Certification, and/or advanced training in Project/Program Management (preferred)
- Experience in a global Operations, Customer Success, or Customer Experience organization (preferred)
- Must reside in the United States (role open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area)
- Ability to secure and maintain the legal right to work at the company and in the specified work location
