Director

• Senior Director, Quality responsible for defining and implementing strategic vision for Supplier QA, Manufacturing QA, Design QA, Customer QA, and QMS across S&C
• Ensure products and services align with or exceed customer expectations and leverage cross-departmental collaboration and advanced quality methodologies
• Develop and execute a global strategic roadmap for quality initiatives, aligning organizational goals with customer satisfaction metrics
• Global alignment and improvement of inspection and quality management across all manufacturing locations and value streams
• Partner with engineering, manufacturing, and supply chain teams to integrate customer requirements into product and process design
• Oversee resolution of critical customer quality issues and lead high-visibility projects addressing systemic quality challenges
• Align Supplier Quality activities to industry best practices to reduce supplier PPM
• Develop and oversee implementation of APQP and CTQ features in product designs
• Implement mechanisms for capturing and analyzing customer quality data and product health metrics
• Serve as subject matter expert in Quality Engineering and lead advanced root-cause analysis processes
• Analyze quality feedback and metrics to identify trends, set team KPI targets, and drive continuous improvement
• Manage documentation and QA system updates to maintain compliance with internal and external requirements
• Lead, develop, and manage a high-performing quality team, including recruitment, performance reviews, succession planning, and conflict resolution
• Provide global thought leadership and best-practice direction to the quality assurance team
• Understand and comply with applicable content standards, brand guidelines, company policies, and rules

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