Senior Manager, QS Change Management
hims & hers
PMP
Senior Director – Quality
Sullivan & Cromwell LLP
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $200,860 - $266,081 per year
Job Level
Senior
Tech Stack
PMP
About the role
- Senior Director, Quality responsible for defining and implementing strategic vision for Supplier QA, Manufacturing QA, Design QA, Customer QA, and QMS across S&C
- Ensure products and services align with or exceed customer expectations and leverage cross-departmental collaboration and advanced quality methodologies
- Develop and execute a global strategic roadmap for quality initiatives, aligning organizational goals with customer satisfaction metrics
- Global alignment and improvement of inspection and quality management across all manufacturing locations and value streams
- Partner with engineering, manufacturing, and supply chain teams to integrate customer requirements into product and process design
- Oversee resolution of critical customer quality issues and lead high-visibility projects addressing systemic quality challenges
- Align Supplier Quality activities to industry best practices to reduce supplier PPM
- Develop and oversee implementation of APQP and CTQ features in product designs
- Implement mechanisms for capturing and analyzing customer quality data and product health metrics
- Serve as subject matter expert in Quality Engineering and lead advanced root-cause analysis processes
- Analyze quality feedback and metrics to identify trends, set team KPI targets, and drive continuous improvement
- Manage documentation and QA system updates to maintain compliance with internal and external requirements
- Lead, develop, and manage a high-performing quality team, including recruitment, performance reviews, succession planning, and conflict resolution
- Provide global thought leadership and best-practice direction to the quality assurance team
- Understand and comply with applicable content standards, brand guidelines, company policies, and rules
Requirements
- Bachelor’s degree in Engineering, Operations, Business, or a related field
- 10+ years of progressive experience in customer-facing quality leadership or related role in the manufacturing or electrical industry
- In-depth understanding of customer relationship management (CRM) systems and their integration with quality frameworks
- Expertise in project management methodologies tailored for focused initiatives
- Advanced knowledge of customer satisfaction measurement tools and metrics, including hands-on experience in gathering and evaluating key data
- Strong experience in managing complex customer escalations and negotiations
- Familiarity with regulatory standards impacting quality
- Commitment to fostering a culture of continuous improvement and innovation within the quality assurance function
- Great project management skills, able to successfully lead project teams through ambiguity and constantly changing business needs
- Sound organizational and multitasking skills, with demonstrated ability to manage multiple priorities in a fast-paced working environment
- Great leadership skills with an ability to lead, guide, motivate, and delegate to deliver results
- Excellent attention to detail with an analytical mindset and excellent problem-solving skills
- Sound interpersonal skills to establish meaningful relationships and navigate conflict
- Excellent communication skills (written, verbal, listening, and presentation)
- Sound financial acumen and numerical ability to manage budgetary resources
- Proficient in Microsoft Office Applications, including excellent Excel skills and experience using Power BI
- Preferred: Master’s degree in Engineering or a related technical field
- Preferred: Six Sigma Black Belt or Green Belt
- Preferred: Certified Quality Engineer (CQE) / Certified Manager of Quality (CMQ)
- Preferred: ISO 9001 Lead Auditor
- Preferred: Experience in a large (2+ billion-dollar revenue) B2B manufacturing company
- Preferred: Project Management Professional (PMP)
