Technical Customer Success Manager, API
Modash
Founding Customer Success Manager
SalesJack
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Collaborate directly with founders to build out the customer success program
- Lead onboarding sessions for new accounts (sales managers, reps, admins)
- Build playbooks, short videos, and help-center resources
- Track product usage data and proactively engage under-utilizing accounts
- Hold regular check-ins and monthly/quarterly business reviews (QBRs)
- Surface success stories and feedback to product teams
- Help onboard new customers and ensure they get the most out of the platform
Requirements
- Experience in customer success in B2B SaaS
- Builder mindset: scrappy, comfortable with imperfect processes, enjoys shaping playbooks
- Thrive in fast-paced, ambiguous early-stage settings
- Proven ability to drive retention, adoption, and long-term customer success
- Experience leading executive-level conversations, business reviews/QBRs, and complex client presentations
- Experience or interest in the construction industry (nice-to-have)
