SalesJack

Customer Success Manager

• Collaborate directly with founders to build out the customer success program
• Lead onboarding sessions for new accounts (sales managers, reps, admins)
• Build playbooks, short videos, and help-center resources
• Track product usage data and proactively engage under-utilizing accounts
• Hold regular check-ins and monthly/quarterly business reviews (QBRs)
• Surface success stories and feedback to product teams
• Help onboard new customers and ensure they get the most out of the platform

Founding Customer Success Manager