Technical Customer Success Manager, API

Modash

full-time

Posted on: 9/4/2025

Location: 🇬🇧 United Kingdom

✨ AI Apply

JuniorMid-Level

About the role

Build relationships and be the go-to person for customers from onboarding onward
Set customers up for success by understanding their business and goals
Collaborate with Sales, Support, and Product teams to ensure smooth customer experience and provide feedback
Learn and educate customers about Modash and industry best practices
Create small and big wins for customers and plant seeds for future growth

You’ve worked in B2B SaaS, supported technical customers, and know your way around APIs
A fast-paced working environment has proven to be suitable for you
You’ve previously worked at a startup or a scaleup
Excellent communication skills, both written and spoken in English
CRM experience, possibly Vitally
Being organized is a natural strength
Interest in the creator economy and mentality matching company culture
Previous marketing experience or knowledge about influencer marketing is helpful