Technical Customer Success

• Communicate proactively with strategic customers as their primary point of contact at Duffel, keeping the customers engaged and maximizing the use of our services and solutions.
• Manage the implementation process with a subset of Duffel customers as they build a travel experience on top of Duffel’s fulsome API tools.
• Answer product questions and resolve API issues via email, slack, and zoom.
• Support the Duffel sales team on technical review calls with prospective customers.
• Maintain deep technical knowledge of the Duffel platform to educate customers on best practices.
• Establish and manage best practices to onboard and engage customers with sound and robust processes.
• Develop KPIs with each customer to measure and optimize business and technical performance.
• Analyse customers’ needs and advise how they can use our APIs to better meet them.
• Champion product needs within Duffel to inform our technology strategy and roadmap.

Customer Success Engineer

Customer Success Engineer – Experimentation Platform