Duffel

Customer Success Manager

• Own the day to day relationship with an assigned group of Duffel’s strategic business customers
• Communicate proactively with customers to keep them engaged and maximise the use of our services and solutions
• Analyse customers’ needs and suggest upgrades or additional features to meet their requirements
• Provide product and commercial performance reports to improve and grow customer use of Duffel’s solutions
• Develop KPIs with each partner to measure and analyse business and technical performance and grow our utility to the partner
• Champion your portfolio’s product needs within Duffel to inform our technology strategy and roadmap
• Occasionally attend industry events such as conventions, panels, and forums to grow Duffel brand awareness

Product Manager

• Develop a deep understanding of the car rental and rail industries
• Define and articulate the product vision and roadmap for Ground Transport
• Collaborate with cross-functional teams for smooth product delivery
• Monitor product performance and iterate based on data and feedback
• Drive execution with engineering teams to deliver product features

Customer Success Manager

Product Manager – Grounds