Duffel

Consultant

• You’ll be the first point of contact for our customers, handling incoming emails, calls and live chat messages to assist with their queries
• Bringing back client feedback and insights to help our team build better products and improve our customer journey
• Supporting with other team functions such as but not limited to reconciliation, management of ADMs and training new team members
• Building relationships with travellers & travel sellers using the Duffel platform
• Acting as an escalation point when needed for the Outsource Team
• May be required to work some weekends

Travel Support Consultant