Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Duffel

Product Support Specialist – API

Duffel

Providing product support and escalating technical issues for customers at Duffel, a travel technology company. Involves collaboration with internal teams and travel suppliers.

Posted 6/9/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Develop a strong understanding of Duffel’s products and share your knowledge with customers and internal teams
  • Respond to and, where needed, escalate technical support requests submitted via email or chat
  • Explain technical concepts clearly so customers can confidently use our products
  • Communicate with customers in a timely, professional, and clear manner to meet internal and customer service expectations
  • Create and maintain product support documentation to help customers find answers independently
  • Collaborate with Duffel’s technical teams and travel suppliers to resolve customer issues
  • Share common support trends and insights to help inform product improvements and future development

Requirements

What you’ll need
  • Ability to learn and clearly explain a technical product or concept
  • Strong written communication skills in English
  • Experience delivering high-quality customer support for a technical product, or transferable experience in a customer-facing role
  • Experience supporting business customers in a B2B environment, or willingness to develop this experience
  • A professional, approachable communication style and a genuine willingness to help others
  • Confidence communicating with a wide range of stakeholders across different roles and levels of experience
  • Curiosity and a problem-solving mindset
  • Familiarity with support tools such as Zendesk and Jira (or similar platforms)
  • Nice to have: experience in a customer support role within the travel industry

Benefits

Comp & perks
  • We’re dedicated to your personal growth
  • comfortable environment
  • pride in work
  • ownership of work and its impact
  • equal opportunities employer
  • diverse team

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportproduct support documentationcustomer support
Soft Skills
written communicationprofessional communicationapproachable communicationproblem-solving mindsetcuriosity