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Airlines Operations Executive
DuffelAirlines Operations Executive maintaining day-to-day airline partner communications and managing partnerships for Duffel's platform. Ensuring operational excellence while collaborating with internal teams.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Managing day-to-day communication with airline partners, handling inbound airline requests (including NDC updates, distribution changes, and operational queries), and ensuring they continue to progress.
- Maintaining and building reporting across airline performance metrics, tracking supplier commercial frameworks (including commissions and incentives), and helping the team stay informed.
- Coordinating with internal teams to ensure airline requirements are understood, progressed, and aligned across multiple workstreams.
- Supporting pipeline management by maintaining visibility on prospective airlines and ongoing conversations to keep work moving forward.
- Building and improving internal documentation, trackers, and processes across airline partnerships to help the team scale.
Requirements
What you’ll need- Previous experience in account management, partnerships, or commercial operations.
- Ability to operate independently and follow through on tasks, while knowing when to escalate.
- Experience in the travel industry, particularly airlines or distribution, with familiarity with GDS, NDC or airline commercial models (Nice to have).
- Comfort working with data and reporting, with the ability to interpret performance and spot trends. Exposure to tools like SQL, Metabase, or similar analytics platforms is a plus.
- Strong organisational skills and attention to detail, with a proactive mindset and the ability to bring structure to complex, fast-moving environments.
- Clear and confident communication skills, with the ability to act as the connective layer between external partners and internal stakeholders, translating conversations into clear actions.
Benefits
Comp & perks- Duffel Travel Allowance: We subsidise your wanderlust.
- Work From Anywhere (60 days): Your office, your rules.
- Sabbaticals: Long-term loyalty, long-term breaks.
- Flexible Bank Holidays: Swap holidays to suit your schedule.
- Study Days: Get paid to learn.
- Volunteering Day: One day a year to save the world.
- Electric Car & Cycle Schemes: Eco-friendly rides, tax-free prices.
- Family Leave (maternity, paternity and adoption): Big support for life's biggest moments, 26 weeks fully paid.
- Pensions & Loans: Future-proofing and interest-free commuting.
- Eye Tests: Keeping your vision (and your style) sharp.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Performance MetricsReportingSQLData InterpretationGDSNDCCommercial OperationsPipeline ManagementProcess ImprovementDocumentation
Soft Skills
Attention to DetailProactive MindsetIndependent OperationEscalation AwarenessConnective Communication