Technical Customer Success

• Serve as the primary technical point of contact for assigned customers, understanding their technical requirements and challenges
• Act as a trusted partner to customers by providing clear and proactive communication across Slack, email, and phone.
• Provide technical guidance and support to customers during onboarding, implementation, and throughout the customer lifecycle
• Troubleshoot technical issues, identify root causes, and work collaboratively with internal teams (such as engineering, product, and support) to resolve customer problems
• Assist customers in configuring and customizing our products to meet their specific requirements
• Deliver technical product demonstrations and training sessions to educate customers about product features and best practices
• Document customer interactions, technical solutions, and best practices to build a knowledge base for the team and customers
• Identify upsell and cross-sell opportunities by understanding customer needs and suggesting relevant products/services
• Gather customer feedback and insights and communicate them to the product and engineering teams to drive continuous improvement of our offerings
• Collaborate with the sales team to ensure a smooth handover from the sales process to post-sales support
• Create customer-facing knowledge articles to drive self-service within our external and internal customer base

Customer Success Engineer

Customer Success Engineer

Senior Customer Success Engineer