PlexTrac

Account Manager

• Own and manage the renewal pipeline for SaaS customers, including pentesting consulting firms, internal security teams, and enterprise InfoSec departments
• Build strong, trust-based relationships with stakeholders including security engineers, pentesters, compliance leads, and CISOs
• Proactively identify churn risks by understanding customer security workflows, product usage patterns, and evolving compliance needs
• Collaborate with Customer Success and Product teams to align on feature adoption and technical outcomes, particularly around vulnerabilities, assessment tracking, and compliance use cases
• Work alongside Account Executive and Solution engineers to plan and executive on strategic Sales strategies
• Identify and promote expansion and upsell opportunities related to platform modules (e.g., reporting automation, integrations, multi-tenant access, audit trail features)
• Manage contract renewals and procurement cycles, including working with legal and IT security reviewers when needed. Maintain accurate forecasting and deal tracking in Salesforce or similar CRM, and provide regular updates on pipeline health.

Renewal Account Manager