Technical Customer Success

• Work closely with Dataiku’s customers, focusing on onboarding and increasing user adoption, retention, and satisfaction
• Possess deep technical knowledge of the Dataiku platform to educate customers on best practices
• Develop a deep understanding of customer business, use cases, and outcomes to guide their success with Dataiku's products and services
• Execute demonstrations of new product features and conduct hands-on workshops in collaboration with the Sales Engineers
• Establish regular touch points with customers to advise users on using Dataiku for their specific business needs, including hands-on support as appropriate
• Execute programs to create self-sustaining enablement and evangelism of Dataiku within customer accounts
• Collaborate with Account Executives and Sales Engineers to drive customer engagement and identify opportunities for expansion
• Document and share the adoption status and key information to inform internal forecasting and renewal
• Collaborate with other Dataiku functions (such as marketing) on capturing and sharing the customer stories publicly
• When identifying technical issues that block user adoption, coach administrators and users to initiate support tickets for timely resolution
• Stay current on Dataiku’s products, competitive landscape, and data science trends
• Willingness to travel up to 25%

Senior Customer Success Engineer

Senior Customer Success Engineer

Customer Success Engineer

Customer Success Engineer – Experimentation Platform

Customer Success Engineer

Senior Customer Success Engineer