Customer Success Engineer – Experimentation Platform
Spotify
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Amazon RedshiftBigQueryGoogle Cloud PlatformJava
About the role
- Nurture strong relationships with our internal customers (Spotify teams) by providing the support, information and training needed to achieve their desired outcomes.
- Monitor and respond to internal support channels for Confidence across 300+ teams, alongside a data science counterpart. Triage and solve issues, raising bugs and complex issues to appropriate teams.
- Own first-line triage for incidents impacting Confidence users at Spotify and coordinate with engineering for timely resolution.
- Independently resolve most incoming issues using common debugging approaches (e.g., writing queries, reading and interpreting GCP logs, and performing basic code-level investigation).
- Group and synthesize recurring inquiries/issues to advocate for deeper, longer‑term remediation.
- Propose and drive tooling and automation that reduces support cost and improves developer experience.
- Contribute small improvements to SDKs, samples, or docs when it unblocks teams.
- Identify points of friction in the onboarding and adoption experience.
- Represent the voice of the internal customer and influence the product roadmap to ensure customer satisfaction.
Requirements
- You have an understanding of how developers work, and experienced with modern infrastructure - preferably within an enterprise environment.
- You have experience with experimentation (A/B testing), or a strong interest to learn quickly; comfortable with experiment design, metrics, guardrails, and interpreting results in production at a practical level.
- You have the ability to debug issues independently by reading Java code, understanding GCP logs, and writing queries.
- You are familiar with modern data warehouses and analytics stacks (e.g., Databricks, BigQuery, Snowflake, Redshift).
- You have strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues.
- You have excellent written and verbal communicator; calm under pressure and able to explain complex technical concepts to non-technical users.
- Hands-on experience working with experimentation platforms is a plus!
Benefits
- flexible to work from home
- some in person meetings
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaGCPA/B testingdebuggingwriting queriesdata analysisexperiment designmetrics interpretationtooling automationSDK improvements
Soft skills
analytical skillsproblem-solvingcommunicationcustomer advocacyproactive approachcalm under pressureinfluencingrelationship buildingtrainingsynthesizing inquiries