Technical Customer Success

• Nurture strong relationships with our internal customers (Spotify teams) by providing the support, information and training needed to achieve their desired outcomes.
• Monitor and respond to internal support channels for Confidence across 300+ teams, alongside a data science counterpart. Triage and solve issues, raising bugs and complex issues to appropriate teams.
• Own first-line triage for incidents impacting Confidence users at Spotify and coordinate with engineering for timely resolution.
• Independently resolve most incoming issues using common debugging approaches (e.g., writing queries, reading and interpreting GCP logs, and performing basic code-level investigation).
• Group and synthesize recurring inquiries/issues to advocate for deeper, longer‑term remediation.
• Propose and drive tooling and automation that reduces support cost and improves developer experience.
• Contribute small improvements to SDKs, samples, or docs when it unblocks teams.
• Identify points of friction in the onboarding and adoption experience.
• Represent the voice of the internal customer and influence the product roadmap to ensure customer satisfaction.

Customer Success Engineer – Experimentation Platform

Customer Success Engineer