Salesforce

AI Engineer

• Lead the engineering of AI Foundations team that enables teams to build, deploy, evaluate, experiment on, monitor, and govern AI agents and ML models safely and at enterprise scale
• Own three core platform areas: ML Platform & Developer Productivity (training, inference, environments, cost/perf), Model & Agent Lifecycle & Governance (CI/CD, registries, lineage, access control), Agent Observability, Evaluation & Reliability (quality, drift, experimentation)
• Make agent evaluation and experimentation default platform capabilities, ensuring every production agent and model ships with: Offline evaluation (golden scenarios, regression suites), Pre-deployment quality gates in CI/CD, Controlled experimentation (A/B tests, canaries, shadow traffic), Continuous post-deployment monitoring
• Drive end-to-end observability across data pipelines, retrieval, model inference, tool execution, and agent outcomes, with clear SLIs/SLOs for quality, latency, reliability, and cost
• Standardize ML and agent development workflows, reducing time-to-production and eliminating bespoke infrastructure across teams
• Partner cross-functionally with Applied AI, Data Science, Product, Security, Legal, and Responsible AI to translate business and regulatory requirements into enforceable engineering systems
• Build and lead a high-performing organization of engineering managers and senior engineers, setting a strong technical bar and culture of operational excellence

Senior Director – AI Engineering

Customer Success Manager

• Advise and guide a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and continuously gain business value from our products and services.
• Provide coaching, project management, and consultation to customers to discover their business needs and challenges.
• Work closely with enterprise customers to understand their motivation, business drivers, strategic goals, and desired business outcomes.
• Lead a cross-functional partnership across named customers and Slack to identify new platform differentiation opportunities.
• Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
• Craft joint customer success plans including agreed upon scope, goals, timelines, success metrics, and barrier overcoming plans.
• Facilitate workshops on best practices including sponsorship, governance, and adoption techniques.

Salesforce Developer

• Act as the primary point of contact for customer relationships
• Assess customer goals and offer recommendations for ecosystem health
• Conduct quarterly reviews and identify trends
• Collaborate with internal teams to enhance customer success

Customer Success Manager – Salesforce Technical Experience

Engineering Manager

• Drive the execution and delivery of features by collaborating with many multi-functional teams, architects, product owners and engineer
• Make critical decisions that attribute to the success of the product
• Proactive in foreseeing issues and resolving it before it happens
• Daily management of stand-ups as the Scrum Master for engineering teams
• Partner with PO to align with objectives, priorities, tradeoffs, and risk
• Ensuring teams have clear priorities and adequate resources
• Empowering the delivery team to self coordinate
• Be a multiplier and have a passion for team and team members’ success
• Providing technical guidance, career development, and mentoring to team members
• Maintaining high morale and motivating the delivery team to go above and beyond
• Vocally advocating for technical excellence and helping the teams make good decisions
• Participating in architecture discussions and planning
• Participating in multi-functional coordination, planning, and reviews with leads from other engineering teams
• Maintaining and encouraging our culture by interviewing and hiring only the most qualified individuals
• Occasionally chipping in to development tasks such as coding and feature verifications to assist teams with release commitments, to gain an understanding of the deeply technical product as well as to keep your technical skill sharp

Senior Manager, Software Engineering

Manager

• Own and drive: benefits strategy across LATAM, ensuring alignment with business goals and market trends. • Partner closely with HR leaders, Finance, and Legal teams to design, optimize, and scale benefit offerings that support talent attraction, retention, and employee well-being. • Continuously evaluate program effectiveness, identifying opportunities for innovation and improvement. • Lead annual benefit renewals: Manage the end-to-end renewal process for key benefits programs such as healthcare, retirement, life & disability insurance, and well-being initiatives. • Work closely with external partners (brokers, insurers, and vendors) to negotiate competitive rates, enhance service levels, and ensure compliance with local regulations • Design and implement new benefit programs: Lead the development, execution, and governance of new benefit initiatives to enhance employee experience and competitiveness in the market. • Collaborate with key stakeholders to assess feasibility, define project plans, and oversee implementation. • Drive operational excellence by ensuring new programs integrate seamlessly into existing HR and Payroll systems, maintaining regulatory compliance and operational efficiency. • Analyze market trends and benchmarking data: Stay ahead of the curve by conducting ongoing research and benchmarking studies to assess market competitiveness, cost trends, and employee preferences. • Utilize data from global and regional surveys, third-party providers, and industry networks to identify gaps and opportunities. • Provide strategic recommendations to enhance benefit offerings, improve cost efficiency, and elevate employee satisfaction. • Act as a strategic advisor: Be a trusted thought partner for senior leaders, HRBPs, and Finance teams, offering expert guidance on complex benefits-related decisions. • Support workforce planning by providing data-driven insights on benefits costs, compliance considerations, and evolving employee expectations. • Ensure alignment with broader Total Rewards and Talent strategies, proactively identifying ways to enhance employee value proposition. • Support M&A integrations: Work closely with Corporate Development, Legal, and HR teams to assess existing benefits structures, identify potential gaps, and develop an integration roadmap. • Lead efforts to harmonize benefits programs, ensuring a smooth transition for employees while mitigating risks related to compliance, costs, and experience. • Be the escalation point (Tier 3) Serve as the final escalation point for high-impact or sensitive employee benefits inquiries that require in-depth analysis and resolution. • Act as a liaison between employees, vendors, HR teams, and leadership, ensuring concerns are addressed with efficiency, accuracy, and empathy. • Proactively identify trends in escalations and recommend process improvements or policy adjustments to enhance service delivery.

LATAM, Employee Benefits Manager/Sr Manager

Full-stack Engineer

• Own the architecture, design, and execution of our Agentic AI platform and applications
• Collaborate closely with software engineers, data scientists, product managers, and data teams
• Lead architecture and development of AI-powered backend systems and services
• Design and optimize data pipelines for training and inference at scale
• Work with product and business teams to translate user needs into technical requirements
• Set technical direction and mentor engineers across teams
• Drive adoption of ML best practices for model training, deployment, monitoring, and governance
• Innovate in model building, and how models are trained, deployed, and monitored
• Make strategic technical decisions on build vs buy, model selection, and infrastructure

Software Engineering PMTS

Architect

• Provide best practices for implementing Salesforce products and features
• Participate in review boards for architecture evaluation of customer environments
• Help customers prepare for major product changes and promote strategic features
• Gather product information and create valuable assets for customers and teams
• Partner with customers to execute strategic account plans for measurable outcomes
• Cultivate partnerships with C-level stakeholders for digital transformation

Success Architect

Account Executive

• 担当するお客様のアカウントオーナーとして、売り上げ計画の立案を行い、新規のお客様に対する提案、および既存顧客に対するアップセル、クロスセルを行います
• 営業先は経営者や役員などビジネスのリーダーが中心、コンサルティング要素の強い営業活動を行うことができます
• 担当するアカウントに対して、マーケティング部門、インサイドセールス部門、チャネルセールス部門、パートナー様と協調しながら新規顧客開拓、既存顧客の深耕を推進
• 顧客の課題解決のみならず、顧客が将来実現したい姿や、あるべき姿をTrusted Advisorとして提案していただきます
• 製品ではなくサービスを顧客に提供しますので、製品の出荷・納品に労力を費やすことは無く、顧客の成功に向けた提案に集中ができます
• 同部署に置ける提案先のほとんどはCEOクラスとなり、経営に直結する提案スキルを身につけることができます
• 決裁者への提案となる為、商談発生から契約までのスパンが短く、営業として数多くのクロージング経験を積んでいただけます

Account Executive, Enterprise Sales

Operations

• Develop and manage the NPI readiness roadmap and comprehensive integrated workplans in response to the Technology & Product (T&P) strategy.
• Define program and project scope, goals, objectives, and deliverables for individual, release, and high-impact launches, ensuring alignment with organizational and investment strategies.
• Develop and maintain a program schedule, monitor progress, and adjust plans as needed.
• Organize and coordinate CSG stakeholders to support the development and execution of the NPI readiness plan.
• Collaborate with Readiness Architects (RAs) to assess product strategy, roadmap, and NPI scope, leveraging their expertise for seamless readiness execution.
• Drive the completion of enablement activities and deliverables, such as Readiness Workbooks, in partnership with RAs and internal readiness teams.
• Establish and enforce quality standards and processes for deliverables.
• Identify, track, and mitigate risks and issues related to program launches (especially for high-impact Tier 1, 2, and impactful Tier 3 NPIs).
• Maintain a RAID (Risks, Assumptions, Issues, Decisions) log for NPI launch readiness.
• Track and manage NPI data, risks, and issues within project management tools.
• Develop and execute a communication plan to keep all stakeholders (including T&P, RAs, and readiness partners) informed of status and progress.
• Lead and facilitate program cadence and portfolio meetings (e.g., recurring portfolio reviews with RAs and the Customer Success team).
• Organize and present at monthly forum meetings to review select launches with a broader audience, including partners and alliances.
• Ensure all status reporting and deliverables meet the quality expectations of the Governance & PMO organization.
• Manage the NPI readiness process across all stages: Strategy (roadmap reconciliation, data cleansing), Define (scope and goals documentation), Plan (timeline establishment), Develop (plan execution, enablement tracking), Launch (coordination of final activities), and Evaluate (retrospectives, issue resolution).

Operations Manager

Client Partner

• Identifying and creating new qualified opportunities within current customer base
• Engage with license sales team and customers using a consultative selling approach
• Create compelling vision and clearly communicate our entry point services solutions
• Support Professional Services account team through execution of vision aligned to business strategy
• Utilize industry expertise and business acumen to understand a customer’s motivation, business drivers, strategic goals and objectives, and desired business outcomes
• Consistently meet or exceed quota with experience closing deals with a 2 week to 3 month deal cycle

Associate Account Partner

Director

• Operates as a trusted advisor by using professional credibility and positive relationships with senior leaders to influence key priorities.
• Strengthen the leadership team of each organization by providing coaching and development to senior leaders.
• Act as a change-agent as the business continues to reshape itself with a goal of providing a world class customer and employee experience.
• Lead complex initiatives where the impact is significant in supporting the client's needs. Initiatives include employee retention, talent assessment, succession planning, organizational design, compensation planning (equity, bonus, merit), and leadership development.
• Promote People Strategies that align with the business goals focusing on the talent needed to complete the vision.
• Deliver results through development, succession planning, career development, skills gap analysis etc.
• Partner with and between COE’s and regional HR teams to deliver seamless human resources processes and programs across the organization.
• Leverage all HR programs, policies, processes and systems.
• Provide client with analysis of client organizations' "health" by looking at trends in performance, employee satisfaction, attrition, diversity etc.
• Demonstrate proficiency in and partnership with other functional areas of Human Resources.
• As a member of the ESBP team, this role may also create cross-functional initiatives and must be able to think beyond aligned client group for broader impact and understanding.

Employee Success Business Partner Director

• Develop and maintain strong relationships with key stakeholders within federal civilian agencies, including leaders, administrators, and IT professionals
• Understand the unique needs and challenges of federal civilian agencies and develop tailored solutions to meet their requirements
• Drive adoption and usage of Salesforce products and services within your accounts
• Collaborate with internal teams, including sales, marketing, and product development, to ensure the success of your accounts
• Develop and execute strategic account plans to drive revenue growth and achieve sales targets
• Track and report on key account metrics, including sales pipeline, revenue forecasts, and customer satisfaction

Named Account Executive, Federal Civilian – Veterans Affairs

Security Engineer

• Apply security policies to meet objectives of the system
• Assess configurations and effectiveness of security controls
• Develop and implement security policies, procedures, and guidelines
• Conduct regular security risk assessments and coordinate remediation of findings
• Collaborate with stakeholders to design and implement security controls
• Stay up-to-date with security trends and provide recommendations
• Liaise with incident response teams and recommend remediation actions
• Develop and deliver security awareness training programs
• Maintain documentation of security procedures and incident response plans

Lead Security Engineer, GovCloud

Attorney

• Define and implement practical AI and Salesforce platform configuration solutions, and/or partner with IT to drive the implementation of more complex systems enhancements.
• Provide ongoing technical and operational support for LCA owned and managed technology, and/or partner with IT to support technology used by LCA
• Analyze and document as-is business processes and tools
• In partnership with business teams, drive design and documentation of to-be processes and business/system requirements.
• Lead business transformation initiatives using AI technologies to automate workflows, enhance decision-making, and optimize legal operations.
• Leverage data to drive insightful analysis that helps us best execute Legal & Corporate Affairs objectives and/or optimize our operations.

Manager, Legal Operations

• Maintain campaign calendars, offer libraries, and intake processes.
• Support implementation of campaign operations tools (e.g., project management, DAM, trafficking, or reporting systems).
• Build and maintain playbooks, trafficking trackers, and operational dashboards.
• Leverage campaign tracking tools, reporting frameworks, and marketing measurement KPIs to monitor and optimize campaign execution.
• Collaborate with analytics to ensure proper tagging, setup, and reporting of campaign performance.
• Ensure best practices are documented, shared, and embedded across the team.
• Build dashboards and reporting frameworks to ensure visibility and accountability.
• Provide insights and recommendations to improve operational efficiency and campaign impact.