Salesforce

Full-stack Engineer

• Define and drive the support portal strategy and roadmap in alignment with business and customer success goals
• Lead, mentor, and grow a team of portal engineers
• Partner closely with Product, Customer Support, Success, and Security to deliver a seamless FedRAMP compliant customer success experience
• Own portal KPIs — case deflection rates, time-to-resolution, self-service adoption, customer satisfaction (CSAT/NPS), and uptime
• Oversee portal architecture decisions, platform upgrades, and integrations with ticketing and CRM systems (e.g., Salesforce Service Cloud)
• Establish and enforce best practices for security, accessibility (WCAG 2.1), and data privacy (GDPR, CCPA)
• Manage vendor relationships and contract negotiations for support portal tooling and services
• Implement solutions that would drive customer adoption of self-service support
• Collaborate with the Knowledge Management team to ensure content is accurate, searchable, and up to date
• Present portal performance and strategic initiatives to executive stakeholders
• Manage team budget, headcount planning, performance management and resource allocation

Senior Manager, Software Engineering

Manager

• Engage directly with customer executives to understand their priorities
• Partner with sales leadership on high-priority accounts
• Facilitate customer workshops to uncover key business drivers
• Lead the creation of compelling business case narratives
• Partner cross-functionally to shape commercial strategies
• Post-sale, partner with customer success and sales teams
• Drive internal enablement, methodology evolution, and best practice sharing

Senior Manager, Business Value Services

Customer Success Manager

• Uses multi-cloud expertise to effectively orchestrate Signature experience across the strategic, sophisticated customers.
• Act as lead CSM orchestrating CSMs for multi-org, multi-cloud customers.
• Aligns with and leads Business and Technical stakeholders, Account Success team, and internal partners around customer goals ensuring value is delivered through Signature.
• Single point of customer accountability building and maintaining strong, trusted relationships.
• Drives Customer Success Score metrics for customers; handles Escalations and Red Accounts.

Engineer

• Research & Field Validation: Deploy and stress-test pilot features with customers, identifying platform gaps and feeding structured findings back to Technology & Product.
• Conduct feasibility research on novel use cases — determining what's possible, what's not, and what needs to change in the product to get there.
• Co-develop hypotheses with Technology & Product and design experiments to validate them in the field.
• Document and escalate critical engineering issues with detailed evidence packages to accelerate resolution.
• Customer Engagement: Lead technical engagement of new products and features.
• Embed directly with customer teams to deeply understand their operational environment and architect solutions that solve real problems at scale.
• Run rapid prototyping and POC cycles to validate technical feasibility.
• Serve as the primary technical advisor and escalation point for your customer portfolio.
• Product Acceleration & Feedback: Build reusable accelerators, playbooks, and reference architectures that address critical product gaps and directly shape the agentic platform roadmap.
• Partner directly with Product Managers and Engineers to influence roadmap priorities based on evidence captured directly from customers.
• Represent the voice of the customer in internal product discussions and planning cycles.
• Analyze competitive landscape to identify and validate Salesforce's key differentiators — informing both field engagements and product feedback loops.
• Produce thought leadership, best practices, and enablement content that raises the bar for new product releases across the Salesforce community.

Forward Deployed Engineer

Backend Engineer

• 主導從企業系統願景規劃、策略擬定到實際導入與落地運行的完整流程
• 參與具代表性的轉型專案，從前期策略規劃到實際導入上線，協助客戶將轉型藍圖落實為可執行的成果
• 協助客戶評估與導入Agentforce等新一代AI解決方案
• 參與專案各個關鍵階段，累積完整且具深度的實戰經驗
• 支援需求定義、設計、開發與測試等各階段工作

Technical Architect

• Design, development, and maintenance of robust and scalable client & server-side components
• Analyze existing issues both functional and technical and provide the right solution in a high data analytics environment
• Investigate, troubleshoot and resolve customer defects, production issues, installation, and configuration issues with Tableau products in a timely manner
• Ensure the security and integrity of software components through the implementation of appropriate security measures
• Demonstrate high proficiency in software engineering development paradigms and best practices, with high focus on reliability and quality
• Share AI best practices and guidance on tools across the lifecycle of workitems
• Propose and implement targeted code refactoring and structural improvements to eliminate recurring defect patterns and technical debt
• Replicate, debug, and fix product issues and high impact defects in various environments, working with feature developers as needed
• Analyzing product log files, crash dumps, network traces, etc
• Develop high-quality, production-ready code that can be used by millions of users
• Write code (new development, bug fixes), and automated tests, conduct code reviews and ensure adherence to coding standards and best practices
• Propose and implement targeted code refactoring and structural improvements to eliminate recurring defect patterns and technical debt
• Ensure coding standards and other quality standards like code coverage, security, performance are met.Maintain strong working knowledge of products and develop product improvements
• Provide in-depth code review and diagnostic validation for fixes delivered by Engineers
• Are a key SME and partner for the Product Manager, Lead Engineers, and Scrum Master
• Understand who our customers are and their use cases as well as how our work fits into the bigger picture
• Provide technical coaching to junior team members to help improve their overall skills and knowledge, primarily by using techniques such as pair-programming and reviews
• Work in a Hybrid Engineering model, collaborating with product managers, architects, and other stakeholders to define technical requirements and specifications
• Communicate clearly and efficiently with internal partners and stakeholders to share information, resolve dependencies or problems, and integrate feedback

Software Engineering, SMTS – Tableau

• Own KPI insights and turn data into global corrective actions
• Lead release readiness reporting and SME testing engagement
• Define architectural standards and drive global adoption
• Build diagnostics and automation strategies
• Influence product quality and roadmap with customer-impact data

Cloud Technical Lead – Service Cloud

Account Executive

• Develop and maintain strong relationships with key stakeholders within federal civilian agencies, including leaders, administrators, and IT professionals.
• Understand the unique needs and challenges of federal civilian agencies and develop tailored solutions to meet their requirements.
• Drive adoption and usage of Salesforce products and services within your accounts.
• Collaborate with internal teams, including sales, marketing, and product development, to ensure the success of your accounts.
• Develop and execute strategic account plans to drive revenue growth and achieve sales targets.
• Track and report on key account metrics, including sales pipeline, revenue forecasts, and customer satisfaction.

Named Account Executive, Federal Civilian – NASA

• Own and execute a strategic territory plan across Government and Education accounts in Australia and New Zealand.
• Identify growth opportunities across new and existing customers.
• Manage full sales cycles from pipeline generation through to close, including navigating procurement processes across public sector organisations.
• Build strong relationships with business and technical stakeholders, aligning Tableau solutions to organisational priorities across government and education sectors.
• Position Tableau within broader data, analytics, and digital transformation initiatives, demonstrating value through actionable insights and improved decision-making.
• Partner with Solution Engineering, Customer Success, Marketing, and the broader Salesforce ecosystem to deliver impactful customer engagements.
• Collaborate with systems integrators and partners across ANZ to support deal execution and customer success.
• Maintain accurate pipeline management, forecasting, and account planning using Salesforce.

Tableau Account Executive – Government & Education

Security Engineer

• Own and execute a strategic territory plan across Federal Government accounts in Canberra, with a focus on Defence and National Security
• Manage full sales cycles from pipeline generation through to close, including navigating government procurement processes, panels, and compliance requirements
• Build trusted relationships with senior stakeholders (CIO, CTO, CDO, Heads of Intelligence/Operations), aligning Tableau solutions to mission-critical priorities
• Position Tableau within broader data and digital transformation agendas, articulating value in secure, scalable analytics and data visualization for high-stakes environments
• Partner closely with Solution Engineering, Customer Success, Marketing, and the broader Salesforce Public Sector team to deliver cohesive, high-impact customer engagements
• Work within the Federal Government partner ecosystem, including systems integrators and advisory partners, to drive large-scale, multi-stakeholder deals
• Maintain accurate pipeline management, forecasting, and account insights using Salesforce, ensuring visibility and predictability across your territory

Tableau Account Executive – Federal Defence and Security

• Serve as a trusted advisor to partners, guiding them on Salesforce capabilities, solution architecture, and industry best practices
• Collaborate with internal stakeholders and partners to identify customer needs, uncover gaps, and build scalable Salesforce solutions
• Provide strategic input into solution creation across Salesforce clouds (Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, etc.)
• Build GTM-ready partners by enabling asset development aligned with CMI segment priorities and establishing structured GTM approaches
• Strengthen partner capabilities through continuous enablement, innovation alignment, and joint value proposition development
• Co-own and drive partner-led ACV (Annual Contract Value) for the CMI segment

Senior Partner Solution Advisor, Manager

Support Engineer

• Establishing and enforcing operational and metric rigor to ensure high customer and learner satisfaction through exceptional service delivery globally.
• Cultivating a strong, collaborative, and rewarding team culture focused on accountability, results, and continuous improvement across all regions.
• Ensuring strong cross-organizational collaboration and leading global process standardization, alignment, and planning.
• Leading and executing key transformational initiatives that enhance efficiency and drive significant business impact across the entire support organization.

Technical Support Engineering Manager

• Designs and ensures the execution and deployment of the end-to-end Enablement strategy, plans, calendar and agenda for the Enterprise and Commercial Sales Organizations.
• Analyzes and interprets key sales metrics, to identify gaps & define the most relevant Enablement programs required to impact business metrics.
• Demonstrates thought leadership and expertise in latest enablement trends, tools, programs and technologies.
• Partners closely with the Sales Strategy, Sales Programs and Marketing to drive an integrated enablement annual and quarterly plan.
• As an active Business Partner, the EBP engages stakeholders cross-functionally to design and deliver an aligned Enablement plan.

Manager, Enablement Business Partner

Machine Learning Engineer

• Build next-generation agentic AI platforms
• Work with Data Scientists, Software Engineers, product managers and other stakeholders closely to design, implement and iterate agentic AI systems with customers
• Innovate at the frontier of the field, having the opportunity to create new solutions and define new categories of product with meaningful impact to Salesforce customers and beyond.

Software Engineer – ML Engineer

• Responsible for the entire sales lifecycle—from high-level territory planning to closing complex, multi-stakeholder deals
• Develop and execute a comprehensive business plan to maximize footprint across Sweden Manufacturing
• Build relationships with CXOs, CIOs, and Engineering leaders
• Identify, qualify, and close a robust pipeline
• Partner with Solution Architects, Professional Services, and strategic partner channel