Senior Manager, Customer Success Management

Salesforce

Senior Manager leading Customer Success for Slack at Salesforce. Overseeing a team and aligning strategies to ensure customer satisfaction and growth.

Posted 5/28/2026full-timeChicago • California, Illinois • 🇺🇸 United StatesSenior💰 $157,800 - $236,600 per yearWebsite

About the role

Key responsibilities & impact

leading a team of customer success professionals
developing the strategy and tactics to leverage your team
advocating for customers by driving alignment across various departments
building and developing a world-class team
sponsoring customers throughout their journey
ensuring your team delivers on high growth targets and key performance metrics
personally engaging with top prospects

Requirements

What you’ll need

5+ years of experience overseeing customer success or professional services teams
strong exposure to SaaS
a track record for building and growing a world-class organization through talent acquisition, onboarding, and retention
experience with enterprise scale organizations and demonstrated leadership to make rapid decisions and problem solving
demonstrated experience leading and working in a dynamic, high-growth environment
strong commitment to growing and developing team members
track record of delivering against targets and KPIs
proven success in establishing a clear vision and driving change within a Customer facing organization
excellent executive-level communication and negotiation skills both with customers and internally
experience building executive relationships and driving/influencing change
diplomacy, tact, and poise under pressure when working through customer issues
must be open to some level of travel with close alignment with Sales and Customers

Benefits

Comp & perks

time off programs
medical
dental
vision
mental health support
paid parental leave
life and disability insurance
401(k)
employee stock purchasing program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success managementtalent acquisitiononboardingretentionKPI trackingproblem solvingstrategic planningperformance metricsSaaSenterprise scale experience

Soft Skills

leadershipcommunicationnegotiationdiplomacytactpoise under pressureteam developmentrelationship buildinginfluencing changecustomer advocacy