Salesforce

Artificial Intelligence

• Design and execute success plans to measure whether AI agents are meeting their goals and matching the original business case
• Run four-week sprints to diagnose and resolve performance issues when AI results are lagging
• Lead business reviews with customer teams, demonstrating tangible value through outcome data rather than simple usage reports
• Track AI agent deployment and adoption weekly to ensure stability in production

Applied AI Coach

Production Engineer

• Own the reliability roadmap for major product areas.
• Partner with PMTS-level engineers to refine infrastructure strategy.
• Maintain and evolve automated environments.
• Support scaling of AI/ML infrastructure.
• Lead the hardening of observability stack.
• Deep-dive into SQL optimization, API latency, and cross-service communication.
• Contribute to building and maintaining shared system context.

Production Support Engineer

• Devise and champion a long-term infrastructure strategy
• Manage and grow a world-class team of Production Support Engineers
• Lead the transition to a multi-region and multi-substrate deployment model
• Oversee the maintenance of legacy environments and bespoke customer deployments
• Ensure our infrastructure meets strict regulatory and data-residency requirements
• Define and hold the team accountable to SLIs, SLOs, and error budgets
• Collaborate with Product, Engineering, and Security leadership
• Build and ship high-quality, production-grade software using modern engineering practices
• Contribute to building and maintaining the shared system context
• Evaluate code (Human or AI-generated) for correctness, quality, security, and performance

Director of Production Support Engineering

Analyst

• Be Salesforce’s subject matter expert in insider threat
• Conduct investigations into the most complex and sensitive insider-threat matters across all of Salesforce
• Own the investigation from initial signal through evidence preservation, timeline reconstruction, interview support, documentation, and handoff to partner teams
• Architect proactive threat hunting operations for insiders and translate results into investigations and high fidelity detections
• Evolve and maintain the model for a world-class insider threat analysis program
• Identify tooling and coverage gaps, metrics, and where to invest next
• Build and maintain the processes and playbooks the team uses
• Contribute to risk assessments for crown jewel analysis, high-sensitivity roles, M&A activity
• Drive cross-functional alignment through building and maintaining relationships with partners across Salesforce

Principal Insider Threat Analyst

• Conduct investigations into the most complex and sensitive insider-threat matters across all of Salesforce.
• Own the investigation from initial signal through evidence preservation, timeline reconstruction, and interview support.
• Ensure investigative findings are documented in the case management system and investigative reports as needed.
• Identify, collect, and analyze technical and non-technical indicators from a variety of sources.
• Conduct proactive threat hunting operations for insiders.

Senior Insider Threat Analyst

Manager

• Support the development and execution of the acquisition integration strategy.
• Partner with a large cross-functional team to orchestrate impactful integration planning and execution throughout the deal lifecycle.
• Cultivate and leverage strong, trusted cross-functional relationships to drive alignment, skillfully negotiate complex trade-offs, and navigate challenges essential to meeting all integration objectives.
• Apply critical and strategic thinking to proactively challenge assumptions, generate innovative solutions, and enable agile decision-making.
• Drive the development and delivery of tailored change management programs that accelerate the acquired businesses' connection, productivity, and overall performance.
• Drive transparency to program performance through stakeholder and sponsor updates to communicate progress, surface issues and opportunities, champion team wins, and use feedback and measurement to continuously adjust and remove barriers.

Manager, M&A Integration

• Manage active vendor engagements across the DET portfolio — tracking terms, performance commitments, and renewal timelines with precision
• Support renewal positioning and engagement terms alignment across mid-level and specialized partner engagements, in close coordination with the Director and Sourcing
• Apply commercial awareness to evaluate engagement health — surfacing risks, scope concerns, and misalignments before they escalate to the Director
• Contribute to M&A engagement transition support, helping integrate inherited vendor relationships into the VER operating model
• Maintain engagement status documentation in the VER Intelligence Hub, ensuring the Director and leadership always have an accurate, current view of portfolio health
• Track and report on SLA performance across active engagements — surfacing trends, outliers, and improvement opportunities through the VER Health Monitor
• Support QBR preparation and engagement health narrative, translating raw performance data into clear, executive-ready analysis for Director review
• Identify reliability risks within the third-party ecosystem and bring findings to the Director with recommended resolution approaches
• Monitor contract compliance and engagement terms adherence, flagging deviations and working with stakeholders to address gaps in coordination with the Director
• Contribute to the development and maintenance of engagement health scorecards that support data-driven vendor accountability
• Apply FinOps discipline as a core lens across all engagement work — contributing to portfolio spend analysis, savings tracking, and cost optimization insights
• Support forecast governance by maintaining accuracy of engagement-level spend data and flagging forecast variances
• Collaborate with Finance and DET stakeholders to ensure engagement spend is visible, categorized, and aligned to DET's fiscal strategy
• Contribute to regular reporting on vendor performance, spend trends, and value realization for senior and executive leadership
• Identify cost optimization opportunities within active engagements and bring data-backed recommendations for evaluation and action
• Operate as a cross-functional partner across DET, Finance, Legal, and Sourcing — representing VER's interests and engagement model in every interaction
• Support the VER intake process for new SOW and engagement requests, providing analysis and documentation to inform high-level evaluation and decision-making
• Contribute to stakeholder readiness by helping business partners understand how to engage VER, what we assess, and what the pre-engagement process entails
• Maintain proficiency in the VER Intelligence Hub — navigating, updating, and presenting from it confidently as VER's primary operating platform

Senior Manager, Vendor Engagement & Reliability

Engineering Manager

• Hire, develop, and grow a high-performing global engineering team, championing Salesforce's culture and creating an environment where people do the best work of their careers
• Oversee delivery of complex enterprise application development projects across a broad technology portfolio, ensuring solutions align with long-term business objectives
• Define, implement, and influence engineering strategy and standards, and drive adoption across the organization
• Lead collaboration and decision-making across a wide network of stakeholders, delivery partners, operational teams, and vendor/contractor teams
• Champion operational excellence and lead appropriate incident management and resolution for mission-critical production systems
• Partner with business leaders across Revenue domains (Invoice to Cash, ERP integrations) to translate strategy into scalable technical solutions
• Stay current on industry best practices and emerging technologies, bringing fresh thinking to how we build and operate
• Develop and maintain deep knowledge of Salesforce's business, products, and the DET application portfolio

Senior Manager, Software Engineering

Security Engineer

• Generate new business with specified US Intelligence Community customers
• Collaborate with teammates and customers as a trusted advisor
• Consult on the value of using Salesforce Platform
• Evangelize solutions to help customers reach their goals
• Contribute to business growth in a fast-paced, collaborative atmosphere

Senior Account Executive, Salesforce

Software Engineer

• Serve as a key member of the engineering leadership team
• Responsible for driving operational excellence, organizational effectiveness, and long-term strategic initiatives across the global engineering organization.
• Partner closely with the SVP of Engineering and other executives to align engineering processes, resources, and roadmaps with the strategic goals.
• Define onboarding experiences, technical training programs, and engagement models to empower engineers.
• Act as a trusted advisor to senior engineering leaders, improving alignment and decision-making.
• Drive V2MOM planning and execution across engineering leadership.
• Own headcount management, hiring strategy, and resource allocation.

Senior Manager, Engineering Strategy & Operations

Onboarding Specialist

• Become a Salesforce subject-matter expert for specific Salesforce products focusing on accelerating the initial "time to value" for new customers.
• Be the customer’s first point of contact post-sale and welcome them warmly into the ecosystem.
• Deliver virtual 1:1 engagements to educate and empower our customers to achieve business value using the Salesforce Customer 360 Suite of Products.
• Use your consulting skills to uncover initial business use cases and objectives, setting the stage for long-term customer success.
• Provide relevant recommendations specific to customers’ business needs.
• Create tailor-made Success Paths for customers, detailing the steps that will ensure their business objectives are met.
• Build positive relationships with both internal and external business partners, contributing to broader goals and growth.
• Actively leverage and contribute to the overall knowledge base and expertise of the community.

Senior Customer Onboarding Specialist – Industry Cloud

Product Manager

• Partner with engineering, design, and business stakeholders to translate goals and requirements into a clear product vision, roadmap, wireframes, and demos
• Analyze gaps between current and future state, prioritize features based on strategic goals, user feedback, and business impact
• Serve as the voice of the customer in feature grooming and sprint planning, ensuring the engineering team delivers on business expectations
• Own and maintain a continuous feedback loop with end users, gathering insights to drive ongoing product improvements
• Conduct user research to surface emerging trends, pain points, and opportunities across the Quote-to-Cash landscape
• Lead functional testing, E2E, and UAT efforts to validate that deliverables meet quality standards and user needs
• Coordinate with stakeholders outside of technology — including end customers, change management, and legal — and guide the team through key milestones

IT Product Manager, CPQ

Product Adoption Specialist

• Assess Salesforce's customer outcome capabilities across clouds (Sales, Agentforce, Analytics, Slack) on a 1–5 maturity scale and produce cloud-specific improvement roadmaps
• Analyze the relationship between feature adoption and business outcomes (e.g., close rates, conversions, call deflection) and build executive-ready decks that make adoption a pull-based motion
• Establish governance frameworks and guardrails (anonymization, permissioning) for capturing and using customer outcome data at scale
• Benchmark in-app and out-of-app adoption experiences and best-in-class CS motions across B2B SaaS — and map a clear improvement pathway for Salesforce
• Lead end-to-end delivery of CS adoption programs across multiple regions and partnering with cross-functional stakeholders
• Build and maintain funnel tracking dashboards to ensure visibility and reportability of Adoption program impact
• Develop field enablement toolkits — outreach templates, intake forms, and enablement canvases etc. to ensure partners are equipped to execute

CSG Director – Attrition Programs, Product Adoption

Customer Success Manager

• Drive quantifiable business impact across complex, multi-org Signature customers
• Act as a primary strategic partner focusing on customer’s business goals
• Ensure seamless delivery of all deliverables necessary to advance customer’s core business goals
• Design multi-step digital workflows where agents handle repetitive data-intensive work
• Navigate customer’s and Salesforce’s internal organizational dynamics to achieve results
• Guide customers through governance frameworks, best practices for Trust Layer

Senior Customer Success Manager – Slack

• Lead the strategy for how the Customer Success Score measures and provides actionable insights
• Act as the critical link between "Adoption" stakeholders and technical teams
• Partner with cross-functional leadership to define "signals of success"
• Lead the integration of new data streams from product launches and acquisitions
• Establish rigorous standards for adoption signal validation