Salesforce

Backend Engineer

• Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement
• Begin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from training
• Begin to execute MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches
• Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute subject matter expertise and project deliverables to internal knowledge exchange
• Begin mentorship and guidance of junior Services team members and help to build out our services organisation
• Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle
• Evangelize frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharing
• Identify opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with MuleSoft partners, SIs, and 3rd Parties
• Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs
• Evangelize, train, coach, and mentor Services team members on hard technical skills and soft skills
• Identify opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform.
• Lead development of technical brown bag sessions and publish/facilitate reusable content to the field
• Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features.
• Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design

Mulesoft Technical Architect

Client Partner

• Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers
• Facilitate qualification, deal cycle participation, account reviews and value assessments
• Accountable for bookings, revenue, margin, CSAT, and value delivered
• Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology
• Act as a trusted advisor to our customers to accelerate value and improve customer outcomes
• Pilot awareness within a micro-vertical to develop repeatable motions
• Serve as a key SME, leader, and services consultant to our sales teams
• Serve as the liaison between internal and external teams

Senior Account Partner – Pro Services Sales

Account Executive

• Salesforce is looking for a curious and energetic Mid-Market / General Business Account Executive with knowledge of technology and value-based solution selling.
• This Business Unit sells the entire Salesforce platform into set of named accounts.
• Think of yourself as the "General Manager" in this role - mapping account strategies, aligning resources and acting as the extension of your customer.
• You will drive the overall account strategy and revenue growth by working closely with other product specialists.
• You will have technical support from solutions architects and sales engineers. This role will be responsible for the Singapore territory.

Named Account Executive – MMGB

Consultant

• Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement
• Begin participation in field activities with clients by shadowing seasoned architects/senior consultants and practicing enablement gained from training
• Begin to complete MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches
• Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and give subject-matter expertise and project deliverables to architects to review for incorporation into internal knowledge exchanges
• Continue to provide delivery of projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle
• Internalize frameworks, project deliverables, best practices/policies and implementations and vet with Senior Architects to chip in to internal collaboration networks and IP sharing
• Identify ongoing risks and struggles throughout project experiences in the field and chip in to defining and implementing internal mitigation measures to meet customer needs
• Supply to technical brown bag sessions and publish reusable content to the field
• Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design

Mulesoft Technical Consultant

Support Engineer

• Troubleshoot and assist customers with challenges related to Marketing Cloud, Data Cloud, and custom implementations
• Be a Trusted Advisor, sharing best practices for enterprise architecture functions like Security, Performance, Development, Release Management, and Application Governance
• Resolve complex and high-priority issues with exposure across all product areas
• Research, document, and prioritize customer issues, escalating to Product Engineering or other teams when necessary
• Demonstrate analytical and problem-solving skills to provide effective solutions
• Explain product features and share best practices to improve the customer experience
• Manage customer expectations to ensure high satisfaction
• Participate in training and maintain up-to-date technical skills
• Adapt to a fast-paced environment with shifting priorities and work effectively under pressure
• Participate in team activities such as meetings, trainings, and project collaboration
• Create and share knowledge content to improve team expertise
• Mentor team members through the Swarming framework
• Participate in weekend and holiday on-call rotations as needed

Senior Technical Support Engineer – Fluent Japanese

Sales

• managing and developing a team of Account Executives
• participate and lead in client and prospect meetings
• work cross-functionally with internal partners and corporate resources
• responsible for ongoing mentoring and development of the sales team which includes recruiting, hiring and training new team members
• report on sales activity and forecast to senior sales management
• impact the growth of our overall organization
• masterful in client engagement
• coach your team to develop in their careers

RVP, Sales

Risk

• Play a key role in ensuring the execution of annual SOX audit activities
• Act as a central point of contact for DET control owners for SOX IT controls
• Partner with DET control owners to track, manage, and facilitate the timely remediation of any SOX audit findings or control deficiencies
• Build and maintain strong, collaborative relationships with cross-functional partners
• Identify opportunities for control optimization and standardization

Manager, Technology Risk and Controls

Solutions Engineer

• Discover and analyze individual customer goals and challenges and map those to the Salesforce solution portfolio.
• Earn the 'technical win' by providing functionally compelling and relevant customer presentations, including demonstrations.
• Respond optimally to RFX’s
• Proactively research and develop technical Points of View in alignment with Industry knowledge and understanding of the customer organization’s vision/mission.
• Design innovative solutions to address challenges and build those solutions on the Salesforce platform.
• Present customized story-driven demonstrations aligned with key business value and solution differentiation.
• Build and maintain relationships with your sales team and primary contacts at your aligned accounts.
• Provide customer feedback to the product management and engineering teams to capture new customer requirements and improvements.
• Participate in training and certifications to acquire and maintain the knowledge necessary to be effective in role.
• Ability to travel domestically (up to 30%)

Account Solution Engineer – Non-Profit

Engineer

• Independently designs and delivers code for features of moderate scope and complexity
• Consistently provides input and challenges the state of product, process, quality and team direction
• Provides oversight through code and design reviews for features delivered by other developers within their scrum team
• A subject matter expert who drives quality by surfacing areas of impact and risk
• Verifies quality of the code delivered through manual and automated testing
• Automates and streamlines the build, deployment, and monitoring of threat intelligence platforms and tools
• Designs and implements scalable and reliable infrastructure to support the threat intelligence lifecycle
• Manages and maintains the operational health of containerized applications (e.g., Docker) and the underlying infrastructure (e.g., EC2 systems)

Threat Intelligence Engineer

Community Manager

• Manage the operations of the Slack Community, including support for the Slack Community Workspace, Bevy, Trailblazer forums, Reddit, Stack Overflow, and more.
• Support the Slack Community Group program and leaders through new leader onboarding, regularly preparing new resources, providing marketing support, and troubleshooting issues 1:1 with group leaders.
• Analyze and provide insights for community by tracking KPIs and preparing regular reports.
• Manage and execute Slack’s presence at community conferences and key developer events, partnering with the Salesforce community team and community leaders, including on-site event support.
• Partner with the Salesforce, MuleSoft, and Tableau community teams to implement best practices and processes for Slack Community operations.
• Build and scale community programs that empower community members to lead and execute independently.

Senior Community Marketing Manager

Customer Success Manager

• Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
• Help your customers achieve their business goals and outcomes on the MuleSoft platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer.
• Providing timely, proactive MuleSoft feature guidance based on the areas of interest for your customer.
• Acting as an advisor to your customers for the adoption of new features of MuleSoft’s annual release schedules and identifying potential challenges and risks to your customer's implementation.
• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so customers can renew Signature Success.
• Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
• The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer’s need.

Customer Success Manager, Mulesoft Public Sector

Operations

• Conduct thoughtful, comprehensive technical and user experience reviews of apps submitted for inclusion in the Slack Marketplace
• Help craft the strategy for the team’s processes, goals, and roadmap for the Slack Marketplace itself
• Provide regular and incisive feedback to product teams
• Work with developers and partners to improve the quality and performance of their Slack apps during and after the review process
• Write documentation to help developers better understand the Slack Marketplace and review process
• Perform regular audits of the Slack Marketplace

Marketplace Operations Strategist

• Conduct thoughtful and comprehensive reviews of apps submitted to the Slack Marketplace
• Exercise excellent judgement on behalf of Slack users, making sound decisions on complex app reviews and sensitive policy issues
• Act as a resource and point of escalation for other team members
• Work closely and proactively with our high-touch partners who are building and launching on our platform
• Take a lead in the curation and management of the Slack Marketplace, building a high quality experience for customers
• Craft strategies around the submission and review processes, partnering with our Platform, Policy and Security teams
• Find opportunities and solutions to improve team processes that support the team in scaling and working with partners
• Propose, plan and lead sophisticated projects and collaborate cross-functionally to see them through to completion
• Represent our product vision and provide feedback to leadership and in cross-functional meetings

Senior Marketplace Operations Strategist

Cloud Engineer

• As an AFDC Architect, you will be the technical authority for Agentforce and Data Cloud, guiding our customers at every step of their journey.
• Your core purpose is to accelerate customer adoption, maximize consumption of our Data & AI products, and help pioneer the Solution Engineering operating model for this new business paradigm.
• Engage directly with the sales team on our most strategic accounts.
• Lead technical discovery, design, and presentation of Agentforce and Data Cloud solutions.
• Define customer use cases and deliver compelling 1:1 workshops, customized demos, and hands-on POCs/Pilots that showcase the power of our platforms.
• Develop detailed data architectures, provide specific SKU recommendations, and define credit consumption estimations.
• Serve as the deep product expert for Agentforce & Data Cloud, partnering with our global AI & Data teams to bring comprehensive domain expertise to every customer interaction.
• Work closely with Product Management to provide customers with insight into the product roadmap and ensure they have access to the latest innovations, creating a tight feedback loop between our customers and our product strategy.
• Create and deliver comprehensive handover documentation to ensure a seamless transition for the customer to the post-sales and implementation teams.
• Serve as the strategic advisor to guide customers from a successful POC to a full production deployment.
• Monitor initial credit consumption, fine-tuning solutions for optimal performance and providing guidance on updating the consumption plan as needed.
• Develop and deliver one-to-many customer support motions (e.g., webinars, office hours) to scale knowledge and best practices.
• Work closely with our most strategic partners, enabling them to build their own expertise and scale the activation of Agentforce and Data Cloud across the ecosystem.
• Ensure long-term customer success by managing the transition to other internal teams (Field Delivery Experts, Professional Services, Customer Success Managers) at the appropriate time.

Data Cloud Architect, Agentforce

Affiliate Manager

• Act as a trusted strategic partner to AVP Sales leaders for assigned OUs, embedding yourself in the regional business to understand priorities, challenges, and performance drivers
• Diagnose business needs using both qualitative insight and quantitative analysis, proactively identifying opportunities where enablement can improve productivity, pipeline generation, and execution
• Bring a point of view to leadership conversations, influencing decisions through data, insight, and thoughtful recommendations
• Understand and translate International and global enablement initiatives into targeted, high-quality execution for your assigned OUs, ensuring relevance, clarity, and strong adoption
• Design and deliver International and OU-specific enablement initiatives that address regional nuances, market maturity, and seller needs, while staying aligned to broader business priorities
• Support seller productivity across the full lifecycle, with particular focus on accelerating new hire ramp and early productivity
• Collaborate closely with distribution, marketing and other regional operational teams (strategy & programs) to deliver cohesive, end-to-end enablement solutions
• Define success metrics for enablement initiatives and leverage data to assess impact on productivity, ramp, and business performance